Eva Reinhold Hansen
My daughter and I shared a bag of plain pretzels bites. They tasted burnt and some of them had a weird taste to them. I told the woman in the shop, but she just told me that there weren’t anything on them and that they weren’t burnt. I have bought these bites many times before and they usually don’t taste like this (burnt). I asked if we could get four of the bites exchanged to new bites, but that wasn’t possible.
What is worse – now both my daughter and I got an upset stomach. Won’t be buying anything for this Wetzel’s Pretzels again.
… moreAutumn Aguirre
Arrived, ordered my food and was gone. Super fast service, food was ready. Literally was gone in 60 secs. Bought one pretzel and three frozen lemonade’s.
… moreMom D
Rip-off! They don’t follow their own rule posted on the menu for all to see. The guy kept throwing away receipts, not offering them to anyone. Bought a pretzel & he grabbed my receipt & threw it away. I said I didn’t get a receipt so wanted my money back, as it says on the menu. He printed another & handed it to my kid & argued that it didn’t count since he gave me the receipt – after I had to ask for it (and he gave it to my child, not me). Said I could return the next day to talk to a manager. He then kept throwing away receipts, not offering them to anyone. If you cannot follow your own rule, then why have it? Not returning here ever.
… moreAbby O’Brien
7/2025: service was good BUT what a total rip off. $40 for 2 pretzels + 2 regular lemonades + 1 cinnamon bite. That’s crazy and not worth going to this business.
… moreRicky Mesa
Not impressed with the pretzels but staff was kind.
… moretoast
cin a bizt and normal bitz are so worth the 8.99 you get like 25 pretzel bites
… moreTina Tolentino
Sunday 4/28/24 I Purchased pretzel bites and 3 cheese dips to share w friends . They were old and stale . My friend spit his in a napkin . I asked for a refund . They told me they could not refund because they did not know how. She then replaced my pretzel bites with a regular pretzel and still no refund even though the pretzel is cheaper than the pretzel bites. I sat down to eat the pretzel, this one was undercooked. No longer feeling like eating my pretzels I would take them home and heat them up later. When I got home, I realized All three cheese dips expired since 03/2/ 2024. My stomach is gurgling from the few bites of cheese I already ate before realizing. They overcharge and then give you old stale pretzels and expired dip . Gross!!!!!
… moreJordyn Dykeman
They were supposed to open at 11 and at 10:55 they said “10 more minutes” which is fine I get it, sometimes people run behind.. but she was also on her phone taking calls. then a guy came out (looked like a manager) very rude and said they aren’t gonna open until 11:30. Then I went upstairs to see if they were open and they completely ignored me. So disappointed because I love eating here and I’ve never been treated so rudely.
… moreLaura Flores
The two older ladies were super rude that we’re on closing shift on March 23, 2021 (Tue). They closed their shop 15 mins early. When my loved one asked about the pretzels they had on front, the ladies told us in Spanish that they’re closed with an attitude without even looking at us. First of all, we spoke in English so why respond in a language we’re not familiar with with such an attitude? Like seriously, those ugly-hearted ladies need to take a class on how to be a decent human being. Disgusting attitudes will lead to an unhappy life for them.
… moreJanell Johnson
Absolutely disgusting! This is not like any other Wetzels I have ever visited. The bites were huge puffed up pieces of bread (from being overcooked) and the “glaze” was a cup of sweetened cream cheese. I got my refund and will never be back.
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