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The best things in life are fresh and we bake all our pretzels fresh from scratch every day! Whether it is an Original Pretzel snack on the go, shareable and dip-able Cinna-bitz with made from scratch Sweet Glaze, or a Wetzel Dog meal with an ice-cold lemonade, we’ve got you covered. Something for everyone to grab a little happiness in the palm of your hand.
Handcrafted pretzels come sweet or salty at this chain that also offers hot dogs & specialty dips.
Address and Contact Information
Address: New Jersey 4, Forest Ave #40A, Paramus, NJ 07652
Phone: (201) 843-8443
Website: https://www.wetzels.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Samantha MacKenzie
Service was quick and easy. We got the new fun smore pretzels to share. It was creative and unique. They tasted pretty good. The customer service wasn’t anything amazing but also wasn’t anything awful either. Just kind of your regular run of the mill pretzel shop. Was a little pricey at $9 for pretzels but is what it is.
… moreZocor
Ordered cinnamon bite pretzels and they bearly added any cinnamon sugar, the dough was soggy and extremely oily. It’s disgusting that the lazy workers there don’t care about customer experience at all.
… moreVeronica Smith-Albertine
9/13/2025 7:24pm
Ordered a lemonade I noticed that she did not fill the cup all the way I asked her To top off, she put the cup by the machine, fake like she filled it and then closed it
this is why I will not be tipping at stores like this. This woman act like it was going to kill her, cause the store to shut down. By topping off a cup that she should be doing anyway
… moreOrdered a lemonade I noticed that she did not fill the cup all the way I asked her To top off, she put the cup by the machine, fake like she filled it and then closed it
this is why I will not be tipping at stores like this. This woman act like it was going to kill her, cause the store to shut down. By topping off a cup that she should be doing anyway
Sabrina
This has to be the WORST Wetzel Pretzel I’ve ever been to. Whoever the older lady running the register is, she is beyond rude and obnoxious, it took everything in me to not explode. The pretzels are horrible. I ordered cinnamon bites but you might as well order plain because there’s barely any coating. I see others have said the same. I went back and told her the bites barely had any cinnamon on them. I was about to ask if they could just put some cinnamon in a cup for me but the angry troll ripped the bag out of my hand and threw them out. I told her there was no need to waste food. She was completely annoyed, went to the back to do I don’t know what, handed me a new bag with half the original quantity of pretzels and with little to no cinnamon on them again. What was the point of that? Never again! Aunt Annie’s is way better. So to all reading this don’t waste your money!
… moreAliya Martin
Every time I come to this mall I get cin-a-bites but when I eat it the top is coated but when I get to the bottom it’s not the same as the top so it’s like when I’m eating it I’m also wasting my money bc of the bottom not fully coated so I always end up throwing them away because who wants to eat something they got but get to the bottom and it not being the same as the top pieces.
… moreDenisse Cas
I hope this message finds you well. I am writing to formally express my disappointment with a recent interaction I had with one of your customer service associates at Bergen Town Center mall on 2/28 and 3/01.
During my interaction with Ericka I found her behavior to be rude and unprofessional “she claimed the only form of payment for an specific item is with CASH” Ericka dismissed my concerns without listening, she had a condescending tone and she refused to provide assistance despite my polite request. On 3/1 another associate was able to take care of the issue with no problem, and Ericka again had a condescending tone towards me.
I believe that customer service should be handled with professionalism and respect, and unfortunately, this experience fell short of those expectations. I would appreciate it if you could address this matter appropriately to ensure better service in the future.
… moreDuring my interaction with Ericka I found her behavior to be rude and unprofessional “she claimed the only form of payment for an specific item is with CASH” Ericka dismissed my concerns without listening, she had a condescending tone and she refused to provide assistance despite my polite request. On 3/1 another associate was able to take care of the issue with no problem, and Ericka again had a condescending tone towards me.
I believe that customer service should be handled with professionalism and respect, and unfortunately, this experience fell short of those expectations. I would appreciate it if you could address this matter appropriately to ensure better service in the future.
Kristen Dondero
The way myself and my son were treated !!! Is horrible!!! The Spanish lady at the register spoke to us with the most disrespect I have ever been spoken too!!! She couldn’t speak English well and when asked her to please repeat. She snapped at my young child !! The people behind as they walked off said she is always rude they have complained many times about her and yet she still has a job!!! I will contact corporate!! Not to mention. Employee number 70 (on my receipt) I saw u on purpose coughing all over the pretzels. As u were angry!! Get a new job!! Fire her immediately!!
… moreErica Mosquera
We always buy wetzel’s pretzels on multiple locations we visit as a family. Today was one of the worst cinnamon bites pretzels we ever had overcooked, no flavor, barely any cinnamon. We felt like we were eating an all toast with a sprinkle of cinnamon. We will never visit this location again. What a disappointing experience.
… moreBiane Thiab
I would like to talk about the rude and unnecessary staff treatment of the old spanish lady with glasses and the manager himself who both of them think they own the store but thankfully they do not, the manager also wears glasses and looks spanish/inidian and I think his name is Jose. This guy lacks manners, empathy, and respect, whoever hired him needs to fire him asap since this guy knows nothing about customer service and will be the reason of losing customers. Long story short, my pregnant sister wanted a cheese pretzel that was not the top one, she asked the old lady that she wanted the pretzel below but she denied, and the manager was standing doing nothing. I understand it is just a pretzel, but my sister came to me and was upset. I went back and I was ready to have a very big argument with this rude manager and the old lady, but I did not want to upset my sister more than she already was from them. FOR THE OLD LADY AND THE MANAGER, WHAT IF THIS WAS SOMEONE YOU LOVED, SPOUSE, KIDS, WOULD YOU ACCEPT THIS ???? Anyways, I am not looking for an email, or anyone to take this seriously because I am sure they will not fire the manager and the lady (It will be best for the place if they do) , but I am strongly positive that BAD KARMA is unforgiving and will never forget anyone that forbid another human from the food they crave, ESPECIALLY IF YOU EVER UPSET A PREGNANT WOMAN OVER FOOD!
… moreRocco D
Employee number 70 was so rude here’s the back story.
i wanted the pepperoni pretzel bites. she said 10 minute wait so i said ok and came back in 15 minutes. then the said 7 more minutes then i said what because her broken english and she said 30 i said 30! she said i don’t know how many times i have to tell you. i said im sorry what did you say and everyone in line left. i said can i get the full pepperoni pretzel and she said they don’t have them but i look over and see 10+ in the heating area.
20$ for 2 pretzels. Rude lady who was short and spanish. Then i left with my food. if your a millionaire and don’t care to be yelled at come here. The pretzels were good but not the best
… morei wanted the pepperoni pretzel bites. she said 10 minute wait so i said ok and came back in 15 minutes. then the said 7 more minutes then i said what because her broken english and she said 30 i said 30! she said i don’t know how many times i have to tell you. i said im sorry what did you say and everyone in line left. i said can i get the full pepperoni pretzel and she said they don’t have them but i look over and see 10+ in the heating area.
20$ for 2 pretzels. Rude lady who was short and spanish. Then i left with my food. if your a millionaire and don’t care to be yelled at come here. The pretzels were good but not the best