TIERRA MILAN
Do not buy food here! Whomever the general manager is needs to visit this site immediately. They’re serving items that are expired and the customer service is subpar. I ordered an apple pecan salad today 1/14/25. The pecans expired 12/20/24 and the dressing expired 1/10/2025. I called to complain and the “manager” basically called me a liar and said that the items she has in stock are not expired. She offered to remake my salad. I told her I did not want a new salad because I no longer trust their establishment. I requested a refunded and her exact response was “we don’t give refunds.” I asked since when and her response was “like ever.” I argued that I didn’t want a new salad, that I received expired items and that I had no reason to lie about receiving such items. She said she wasn’t giving me a refund, I became irate and told her I was on my way there. She told me she wasn’t going to give me a refund if I was going to be disrespectful, and I said “Oh, but I thought you don’t give refunds ever!” I asked for her name several times and she would not give it to me. I made it to the store within 5 minutes of hanging up the call. The store is new, so it was fairly clean. However; no staff were wearing name badges. I asked for the manager immediately and was directed to whomever answered the call. She denied telling me they don’t give refunds which made me even more irate. Another staff approached, also without a name badge, claiming to be the Store Manager. She acknowledged that the items were expired and gave me a full refund of my receipt total. Never was there any apology for serving expired items, or any accountability or compassion for the inconvenience. The so called managers need to be trained in quality customer service and should not be in management at all. A customer should never be made to feel like they’re lying about quality of goods or services received. Serving expired food is absolutely unacceptable. It was not just a day expired but days and weeks past expiration dates, that’s a food safety hazard.
… moreJohn Darcangelo
Kinda upset that I paid $18 for a meal and a frosty, but then I can only get 1 bbq sauce. They tried to charge me 54 cents for each additional one, knowing damn well they’re only like half full to begin with. I like to dip my burger AND fries in bbq, why you nickel and diming me Wendy’s?
… moreAnnabelle Rodriguez
Terrible waste of money. Went to buy 4 baked potatoes to have with our dinner and they gave us shriveled up, dried up, nasty potatoes that are not edible.
… moreDennis Frye
Clean store way to many choices on the coke machine staff was pleasant and quick.
… moreAmoney Glasper
The absolute worst Wendy’s I’ve ever been to!!! Beware before going through the drive through after the lobby closes ! They will have you wait 10-15 mins plus parked up front I ordered 4 biggie bags and two combos kind of a big order !! Hungry kids needed something quick but half of my order was forgotten everything cold !!! No access to the inside lobby closed k n n nm n k kbjkk
… moreColton Stawarz
All around just bad service. The manager on duty gave me attitude, refused to give me her name after i asked, food was cold, took forever to get out, went through the drive thru and the frostys were melted by the time we got our food. Overall just avoid
… moreDre Thompson
Decided to try closer Wendy’s smh mistake Maria had me driving around twice because I used the app then told me I could park and come inside to get my order rude also
… moreRashanda Vaughan
I went to Wendy’s tonight after work the young lady at the drive thru was horrible . I ordered a ghost pepper ranch sauce she said they didn’t have it . So she gave me another kind of sauce and chargers me a $1 . I then told her I didn’t want the sauce to give me a regular ranch dressing . She then told me Wendy’s don’t do refunds and never gave me a ranch at all .. this establishment is new and started off horrible already I will Never go back there again .. I never do reviews but this one needed to be posted it’s a dollar but still that not kind to just keep someone money. Please take your business somewhere else don’t eat there . Thank you
… moremcstarbuck
I adding 3 toppings to my mobile order and was nervous they wouldn’t actually add them, but they did. Ate inside, and it was very peaceful and clean. Staff seemed nice, helpful, and stayed busy doing their work.
… moreJoshua Patterson
Order through DoorDash yesterday, received half of my meal and kids meal that was wrong. Called and they said they would correct there mistake when I come in. I came in, tried to speak with the manager and she never came over, and received the new food. Got back home to find out the kids cheeseburger was STILL wrong. No one cares anymore. Wow
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