Dori Friend
My friend and I went into Wendy’s today to get a bite to eat real fast before we went to pay bills. Her phone was acting up, I’m speaking about my friend of course, and she had to add her debit card onto the phone again. Will the people who work behind the counter made us feel very rushed and placed a lot of judgment. We ended up paying in cash for food but we wanted to pay with our card so we asked for a refund and the manager named Shirley told us that she won’t do a refund. Which I don’t believe it’s true but okay whatever. What really made this visit awful was once we walked away from the counter surely went by the camera and started telling her co-workers how we had to quote go pay a bill quote and what she really thought we wanted to do was just go buy drugs with the cash that’s why we needed to use our card. There were other customers in the store at the time that this happened. It made it very embarrassing for us to experience. I can’t believe that this type of customer service is something that Wendy’s allows their so-called general managers to give to their paying customers. You can hear all of them laughing in the back as if we were some sort of joke. Never will come back to this location again and I hope some serious training is done with this so-called general manager who does not know how to treat people whatsoever and just does nothing but please judgment the second a customer walks through the door.
… moreTheresa Nicole
The food is always cold. There is an employee that looks like he hasn’t washed his hair in years and they dont make him wear a hair net. Last order I put in I didnt even pickup because the girl in drive thru was so rude just because I said ice tea when I forgot I ordered a root beer. Asked to cancel and I have never received a phone call or a refund. The corporate customer service is off shores and can not understand them because of the heavy accents. Wendy’s is horrible now.
… moreSelena montano
Just ordered a frosty, but usually everything is delicious. Service varies depending on the person they have taking orders, but I can’t say any behaviors stand out negatively or positively. (As far as customer service).Overall, good job Wendy’s!
… moreMike Benavidez
When I walked into the location, one employee was sitting there the whole time talking to his friend outside. The other two employees were sitting off to the side talk to me. It took about 15 minutes to get someone to even come up. Finally, an employee came up and asked if I needed anything. Everything I asked for I was told they were out of. It looked like he did not care or did not even look to see if they were really out. If the employees do not want to work then maybe they should allow someone else to take the job over. They were very rude and condescending.
… moreDan Perks
Horrible! Simple order. Burger & fries. Fries were OLD & COLD! Berger was old bad meat. Service at dive thru was so below average. It used to be good. NO MORE!!
… moreMeg Worthy
Aiden was amazing! So kind and patient with me ordering slow.
I will definitely be back due to the wonderful hospitality and yummy fries!
… moreAlex Albright
Ya’ll put JR patties on my Son of Baconator. So hurt rn.
Service is always inconsistent. Building is rough around the edges. Never answer your phone.
… moreShaine DeGroat
Where’s my staw and my 10 piece only had 8. Hold both hands to your face. How many? And the extra BBQ sauce i paid for? Can you not follow a simple order? Eee bro forget it
… moreJ. A. James
Used the Wendy’s app to order burgers. Waited in the parking lot for 10 minutes before I went in. Guess what, they hadn’t even started my order. So I waited 15 more minutes while they “rushed” my order. Got home, took one bite & had to spit it out. It was raw hamburger, just like in the grocery store. I’ve contacted Wendy’s Corporate but had no response. Apparently they don’t care either…
… moreTonya King
We got the Jr bacon cheeseburger biggee meal. Everything was right on the order. The little burger patties was a little overcooked but our order was correct. The only complaint I have is how Wendy’s is calling their ghost pepper ranch sauce ghost pepper. I’ve had ghost pepper before and it will make you sweat. This sauce is just a barely spicy ranch sauce…….not even hardly spicy…….how can you name that ghost pepper!
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