Kenneth Phair
Waited 15 minutes before they realized they needed to cook the chicken that I ordered then another 15 minutes later they put it in the fryer and finally after 40 minutes o got my food. Could have gone to IHOP across the street and gotten better food and service for a slightly higher price. I won’t be coming back and urge people to stay away.
… moreJohn n Cheri Mauss
I ordered a salad and was very disappointed. Usually Wendy’s has spring mix and romaine. Today it was all romaine. Why are we paying such inflated prices and we are not given what we pay for. See photos – salad from the App and the salad I received.
… moreJake “STARR’S KING!!!!” Millar
Wendy’s is Great, The service Sucks HERE, We sat in the Drive Thru for 10 mins BEFORE We even ordered the food they kept saying just one min then 5 minds went by and they say one min and 5 minds went by, This was Night shift Though, Day Shift Isn’t as Bad…..
… moreH Walker
Good service. This Wendy’s has been around for many years. Food is usually good and orders have been correct. Sadly the coke machine is not calibrated correctly. Coke products taste nasty.
Enjoy some Wendy’s food.
… moreEddy Sanchez
To Whom It May Concern,
I am writing to report unacceptable behavior by the manager on duty at your Springville Wendy’s on 12/12/2025.
The manager was aggressively yelling at two employees in particular, in full view of customers. The situation was hostile and inappropriate, and one of the employees was visibly upset and crying. This conduct was unprofessional and should never occur in a workplace.
Publicly berating employees reflects extremely poor management and damages both staff morale and the customer experience. This incident warrants immediate review and corrective action.
… moreA Morr
3:05pm I arrived at the restaurant. The drive thru line was long, so I went in. I was the only customer inside. It took 5 minutes for my order to be taken. Another 5 minutes while I watched 5 plus employees wandering around and chatting before I got my food. Got my salad to go. Walked out and the drive thru line hadn’t moved. Got back to work…no chicken on my salad. I hope I hit them in a slump.
… moreDaniel Brewer
Do not go to this Wendy’s…..absolutely disgusting staff and customer service. Ordered a 2 for $3, tried to charge me almost $7. Still paid over as they added an extra charge on for a “shelled egg.” Corporate aught to come in and refresh the whole place if you ask me!
… moreVicky Ashby
I always liked this Wednesdays today whoever was in charge was awful. The cold foam caramel was awful it tasted chunky like milk went bad and when I said hey this taste really bad she was well if you want another drink you have to pay for it I said this is bad she finally rolled her ice and close the window with out saying anything. I understand that you are working a customer service job please we are paying hard earn money to go out and grab breakfast just to have a crappy over price coffee that was so bad because your product might been expired. I should of safe my money and grab Starbucks or McDonald’s now I just wont get a coffee today because I literally went and threw my money away .
… moreDestiny Flores
This visit was unacceptable. One of the employees was confrontational and acted like they wanted to start a fight with me. That’s completely unprofessional and made me feel unsafe. Management needs to take this seriously and address it immediately. I went in around 7pm and the guy was Hispanic, I didn’t get his name. Please save your money and stay away from this Wendy’s.
… moreHayden Mendivil
I was double charged for an order and told I could come back with the receipt and have the order remade. I mentioned the manager as well. But the employee tonight said there is no record and said I’d have to wait till the manager came in an hour. I just don’t understand what scam you think i’m trying to pull or why you think i’m dishonest.
… more