Jake Egbert
The staff is amazing they were nice to me and took care of my service!
I got the honey buddy chicken biscuit and it’s so good. The whole meal . They taste amazing and fresh. Good job thank you im coming back next time
… moreBrian Taylor
One of the all time worst experiences I’ve ever had at a food place.
I placed my order via mobile but there were issues getting into the drive through due to traffic and or drive through design. After 15 minutes of waiting, getting cut off, etc. I parked and went in to get my order.
I wait in line inside for several minutes and just before I get to checkout the cashier steps away for 10 minutes filling orders rather than continue taking orders from other customers and letting one of the other employees fill orders. I can see steering away for 1, but 10 minutes is forever in fast food.
When he finally returned I explained the situation and, rather than getting my order checked in and moving he would rather start arguing about how none of it is his fault. I could see where it was going and stored him to say I wasn’t here to argue, I just want the food I ordered and paid for. He said he couldn’t do anything about it, Is have to wait like everyone else. I said I could wait, but my order wasn’t in. He said the only thing I could do was talk to the manager. I talk to the manager who practically came out with boxing gloves on, arguing from the first moment. I told him I simply wanted the food I ordered now 30 minutes prior, after the drive through wait then the lobby wait. He said he couldn’t since my order wasn’t checked in and I would have to wait with everyone currently in line, and it would take at least 20 more minutes to get my food, though the people before me had theirs in 10 because the cashier put us off to help them.
It was very clear they didn’t want my order as they didn’t want the bad survey that would follow. Well there are other ways to ensure other customers and upper management see just how terrible the customer service was here. The wait time became the minor problem. The horrendous way they treated me was a much bigger issue.
I did end up going to another nearby Wendy’s and placed my order. There was a slight mixup in that order, but it was handled in a prompt, friendly manner and I left with an overall positive experience at this other location. It’s amazing the difference good or bad management can make.
… moreJohn Know
I frequently come to this Wendy’s location , and I have to say, their customer service is truly above and beyond. Every time I go there, I look forward to it because the staff consistently maintain such a pleasant attitude. The positive vibes and great energy really make the whole experience enjoyable, and their communication is top-notch. It definitely keeps me coming back!
… moreKathrine Dumas
Took grandsons out for lunch. (Drive through) One ordered a Biggie Bag with a double bacon stack and a root beer. The other ordered chicken tenders and a sprite. The sprite was just soda water with no flavoring. The double burger was a single, and the root beer was a coke. Disappointed grandkids. Won’t go back.
… moreMindy Gibson
The Food was good per usual. But really it was the service that stood out at this Wendy’s. Micah was awesome and he was professional and friendly. He dealt with the chaos really well and got our complicated orders spot on. The food was all correct and he was really accommodating. The restaurant was the clean and tidy.
… moreAyden Pluas
Me and my friend just wanted something simple going to this Wendy’s but got so much more. the manager christian was amazing greeted us with a smile and some questions: for example what’s are favorite subject in school, he was the best. Also the food was amazing and on time. Christian is leaving in 12 days so please go show him some love and expect some questions.
… moreBecky Williams
Yesterday went thru the drive thru @ Wendy’s in Jordan Landing and then today noticed that my credit card was missing! I quickly retraced my previous day and realized my last stop was Wendy’s. I just called them and the nicest guy named Christian told me that they had it there. What a great guy! He was so kind to us when we picked up the card. Thank you Christian for brightening our day.
… moreAngelique Cruz
I honestly wish I could give 0 stars!! Today I went to get breakfast (ok it was nice & hot) HOWEVER!!! They “FORGOT” to give me my card back & USED IT!!! When confronted about it they said nothing & just handed me my card back without LOOKING ME IN MY FACE & AT LEAST APOLOGIZING FOR USING MY CARD 10 MINUTES AFTER I LEFT!!! I did call the police & report the matter as well. DO NOT USE YOUR CARDS HERE! They will run it & KEEP IT!! I would love a call back from corporate to talk about “Julia” the morning shift manager.
… moreTephie Bird
I ordered a small chilli and a biggie bag. Gentleman asked which one I asked for jr bacon cheese burger w/ no lettuce tomatoes and coke. I was charged 10.16 about 12:30 am, no receipt was provided. At the window I paid was given my drink and a bag with the chilli (shake spoon provided) and jr bacon cheese burger, and coke. After a long wait I hollered excuse me (expecting my fries and nuggets) he comes to the window. I said I ordered a biggie bag. He said on only charged you for the bigger and chili gave me fries and nuggets (which were already in containers) asked what sauce I wanted I said sweet and sour. I got home the fries cold (gave them to my dog) and sweet chili sauce. I’m frustrated because I have no way to verify what I paid for as I didn’t get a receipt and frustrated at this point.
… moreAndrea Rodriguez
Super annoying order but my card wasn’t working digitally on the app so I came in and the cashier that night, cool kid, took my weird reward amped requests. Sweet location, always order from here, never gives us probs.
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