Vanessa Avent
I had a very frustrating experience at this Wendy’s in Big Spring. I sat in the drive-thru calling out for assistance, but no one responded. As I passed the window, I could clearly see an employee on his phone. Since no one helped me, I went inside to place my order. There was no sign indicating the lobby was closed, and when I reached the counter, the employee did not apologize for the wait and instead mentioned he was switching out his headphones. When I said I wanted to order, he told me only the drive-thru was open.
I went back through the drive-thru to order Frosties and was told they didn’t have fountain drinks and were only accepting cash. At the window, my total was $11.01. I asked the employee if he would take $11 since pennies aren’t in circulation anymore. He agreed, but then handed me back .99 cents in change. I explained I didn’t need all the coins and asked if he could just give me a dollar instead, handing him a penny. He refused and said the manager would not allow it. Had I known it would be handled that way, I would have taken the time to find the penny.
Overall, the service was disorganized, unhelpful, and unfriendly. The Frosties themselves tasted bland and watery. I won’t be returning to this location again.
… moreRicardo Florian
I ordered it from mobile and Dining in but I don’t see its number. Also, it doesn’t give me a receipt and I paid it . I waited for pickup but long time. I remind to service and communicated with them. Another 7 minutes later I picked up.
… moreAlissa Galan
It’s an awful and waste time. When my boyfriend was ordering a meal but no name and no number and no reason for service. Because it’s long time and some they are not see the screen on. We will never going there again.
… moreKris Chaz
Customer service was amazing Zachary was good and fast at make. Sure my daughters had everything
… morejustin workman
Great place if you want yesterday’s left over French fries $20 plus for a meal they ask you to pull around so you won’t notice they gave you old food. I suggest you walk inside and inspect your food before you leave. Other wise you will be stopping down the street at McDonald’s to get edible food.
… moreJames Chapple
Got to say after the last time I said I would never go back. BUT tonight they handled being slammed with orders and handed my order to me with it being perfect like a boss. Thank you WENDYS. We will be back
… moreRalph Torres
went late night before 12 am. shirt wait but food was all fresh and warm.
… moreMica White Leadingham
The gal that waited on us in the drive thru was very friendly to my husband but wouldn’t say a word to me. He didn’t believe me so I told him to watch…. I asked him to ask her for creamer and sugar for my coffee and also extra. He did and she brought it and I told her “thank you very much.” Not a peep out of her, no smile, nada. When she brought the food out she was chatting with me husband and very friendly, but still not a word to me, lol. All that matters is that we got our food Anna full bellies Ann’s now the rest of the day will be Devine!!! Be blessed y’all!
… moreCorky Wright
I ordered a large Cajun Crunch Spicy Chicken Sandwich. Disappointed. The sandwich was ok but I’ve had more crunchy bits fall of a piece of fried chicken than what was on my sandwich. The only thing that was right on my sandwich compared to your advertised picture you have was the bread and chicken. And I don’t know if its your fountain machine or where your cups are being stored or the cups themselves but the coke I received taste dirty.
… moreOrchid Lonna Monroe
I am genuinely in the parking lot of Wendy’s writing this review and this particular Wendy’s is by far the worst restaurant experience I have EVER had, the food came out wrong, the staff were highly unprofessional after I arrived it got busy and everyone behind the counter was just standing there staring at all the customers walking in. And then another thing, this has nothing to do with the restaurant itself but the people coming in, you guys have GOT to control your kids that’s all I’m saying If I’m being honest the woman behind the counter helping me was the best part of the experience. Really shout out to her! Unfortunately I don’t know her name sorry!
… more