BobbieJo
Have not ordered Wendy’s since September 2025 and was reminded as to why I stopped going there tonight. I did my mobile order and waited roughly 10 minutes prior to arriving to this location. When I arrived, I was asked to pull forward and when I asked why they said because their times on the screen and that the fries weren’t ready. I explained to them that I would rather just wait because there was no one else in line and they told me just to pull forward and come back in three minutes. So I did. They handed me my order, which was a large order of five meals and due to the situation I went ahead and checked my bag and I was missing an item. So I went inside and had to wait again for about three minutes for the large fries that was missing from my order. Once I was handed the fries, I was told “ since you upgraded your meal to a large fries. It was just confusing for me so that’s why that happened.” but there’s multiple screens and a receipt that clearly shows that I had a large fries on one of my orders. Unfortunately, the customer service has drastically gone downhill in the past two years at this location, and it very clearly shows by the lack of business that I see at this location compared to what it used to be. They may get lucky right now since McDonald’s is literally torn down and getting remodeled to have a little bit more business but I think I’ll go out of my way to either go to a different Wendy’s location for a different fast food place then to go back to this location due to their customer service.
… moreBrittany Guillory
I use to come here all the time working at the end of the street but I will no more. this was my 1st time ubering here and not as a customer when I tell you they treat Uber employees with 0 respect. these ppl I think are so sweet who give me a biscuit and coffee in the morning are stright monsters to delivery drivers! pls do not worry about my business anymore.
… morelove monae
I wanted to try the new tenders but they only give you two dipping sauces. Additional sauces are .54 each. Thats insane! I went with the crispy chicken sandwich instead. The chicken sandwich was good but the fries were over cooked felt like i was eating chips.
… moreAlisha Hewett
You guys are great! I love that. I can eat here in Coppell get great service and get my food fast. Thank you all!
… moreCaleb Lewber
The cleanest Wendy’s I have ever been to very nice inside and nice workers. No issues with the store. The only thing I did not like is the chicken sandwich very fatty but seems to be like that at all Wendy’s.
… moreVirginia
Don’t believe this. I was waiting outside at 9:15 and they hadn’t opened the door. They were serving the car line just fine I went over to try and talk to someone behind the box, but was ignored. But here’s a good thing for people who do want breakfast at 9:00 a.m. in the morning. There is a Starbucks right next door and then a tom thumb right past that. Feel free to get your breakfast there instead. I am a bit upset because I do love Wendys breakfast potatoes 🙁
… moreTony Padilla
The lobby was still locked at 745am and it clearly states the lobby opens at 7am Monday through Friday. I had to drive up to the drive thru to let the manager know that the doors were still locked.
… moreAdrian paniagua
I come to this Wendy’s pretty regularly and for the most part food is always correct and ordering is pretty simple. Except every time I order and the lady manager is there something always seems to be incorrect. Rather it be ordering through her and receiving from her tonight I order a 5 dollar biggie bag combo with spicy nuggets and fries the extra side of jr. fries and sm frosty. I revived regular nuggets missing the jr. fries and the frosty was more of a milk than frost. Recon I ordered 30 minutes before close so the machine was maybe off before. But I’d rather be told the frosty machine was off rather than paying almost 3 dollars for a frosty that is practically milk. If you get the guy manager he’s a super cool dude who always gets it right and always have no issue with him overall all experience is usually good except when she is there.
… moreBen Moran
Ordered a number 1 single patty with large fries and a chocolate shake and a number 2 baconator medium fries and drink. Got to the window to pay for in no shake the receipt didn’t even show I ordered a combo on either sandwich. The drive through worker asked for $3 something for a drink that I thought I had already ordered. My burger was a ball of grease the fries were obviously old. My wife was so hungry she inhaled hers I don’t even think she noticed. Worst experience I’ve ever had from a Wendy’s. Next time I’ll just stick with Sonic or Jack in the Box.
… moreDavid
Don’t waste your time coming here its cash only and they cant be bothered to fix their credit card machine. I visited multiple times and its the same tired story.
… more