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Wendy’s, 821 W Monroe Ave, Lowell, AR 72745, US – MapQuest
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Update. Recently I ordered dinner for me and my family. Getting off work, went to the drive-thru and got home to find out that my Dave’s triple was raw. All three patties. When I called the store to explain to them they essentially called me a liar saying their grill was on a timer so they don’t understand how that could happen. So when I took the burger back up there and showed it to them they were immediately apologetic and offered to replace it but that was it. I had to waste time, gas, and effort just to get what I originally paid for. Ridiculous
Whoever manages this location should be ashamed. I come to pick up a door dash order and the lobby is closed. I go to the drive thru that has 1 car sitting at the window. I am at the intercom and a lady asked me to hold. I waited for at least 6 minutes before she spoke to me. I said “I have a door dash order that’s ready for pickup and the lobby door is locked.” She said “oh yes, the lobby is closed. We only have two workers” and then she started laughing and said “oh… someone decided to show up today. I guess I need to go let them in.” I said “so what would you like me to do?” She said “pull around.” I sat at the window for approximately 10-15 minutes before someone even spoke to me.
Understaffed restaurants should NOT open their door dash tablet for the day if they don’t have enough staff to properly run the place. Furthermore, you shouldn’t be clicking the order as ready when it wasn’t. As a door dash driver, we have specific delivery times that we must meet and by Wendy’s lying to door dash, I was 25 minutes late on this order. Being late on an order for pick up and/or drop off, can affect ratings and possible tips.
After several frustrating visits, I felt it was worth the effort to share my experience, especially since it seems this location has had consistently poor reviews since opening — and clearly, nothing has changed.
I work in a corporate office very close by, and when I saw they were advertising dollar breakfast items, I thought it would be a nice treat for my team. I have a team of 8–10 people, and on this particular morning, I tried to order six biscuit meals. I was immediately told the maximum was five — and the person was incredibly rude about it. I even tried to lighten the moment by joking, “Just throw in an extra then,” but that fell flat. I said thank you and moved on to Einstein Bagels next door for my team.
Still trying to give them the benefit of the doubt, I returned a few days later — this time just for the five biscuits. I arrived before 8 a.m., which should have been two hours after opening. The woman on the drive-thru sounded overwhelmed, frustrated, and honestly like things were chaotic inside. She had me wait several minutes, only to come back and say she couldn’t understand my order — and then informed me they were out of biscuits because “the oven was broken.”
Now, I have no way of verifying that, but it’s hard to believe a breakfast location with only a couple of hours under its belt is already out of the main item they’re advertising. And it’s not the first time I’ve heard complaints — everyone I talk to who’s tried this location has had a similar experience.
If management wants this location to last, I highly recommend someone from corporate visit this store frequently and take the reviews seriously. Right now, the service is consistently disappointing, the staff clearly lacks support, and customer experience is an afterthought.