JS
Definitely need to reevaluate who works the drive-thru window. Whoever was at the window tonight, definitely was not happy to be there, poor customer service and I watched her needlessly dirty and throw away multiple cups, obviously not concerned about saving the company. Money. Definitely wouldn’t hire her for my business, especially customer facing.
… moreDebrone Burns
First off, I Love Wendy’s but, I always stop at this specific location, almost every Tuesday and Thursday Night after my Football Games, while on my way home in Hammond,,, Lots of times, they’ve let me down, like they Close Early a Lot or something ! On this particular day, around 3:30pm, I ordered the Baconator for the first time and I was upset.. Honestly, I received my Food extremely Fast, which was unusual, but like I said, it was my first time ordering that sandwich, so maybe it doesn’t take as long to make as others ! So, I never check my food before I pull off, because I’ve never had a problem before ! Soo, I always start with my fries , which are always Off The Chain, this time, they weren’t cold but, they weren’t hot, Messed Up from the start ! Then I finally got to my sandwich, this was probably like 5 minutes later… usually, when I eat and Drive, I would partially unwrap the sandwich, so condiments won’t drip & because the sandwich is usually hot as hell,,, this sandwich wasn’t Hot at All and it had little to no Condiments on it…The Bacon was Floppy and Tough, which indicates that it was Undercooked,,, the cheese wasn’t melted, which indicates that the Patty wasn’t hot ! Now, I am a Chef, so I can be a Food Critic at times, but this was just an Honestly, Not Okay Situation ! Beef should be served at a Minimum Temperature of 160°, Which I wouldn’t exactly expect that, as long as it’s Properly Cooked Well,,, now… Sliced American Cheese would take about 80°-90° degrees to melt, so 5 minutes later, it should definitely NOT be as whole as it was…the Bacon should be cooked to a Crispy State, you shouldn’t have to Grip your Sandwich and rip the bacon while taking a bite off of your Sandwich ! This was not Kool,,, $14 !!! The Blueberry Pomegranate Lemonade was Great though ! Also, I went there two Days later, Because I was Hungry, maybe about 10pm, the entire Staff was just standing outside, talking, as I drove through the Lot to the Drive Thru, I sat at the Speaker for about 3-5 minutes, no one came to take my order, so I had to pull off and get something to Eat from Circle K… the Closing Early or whatever Goes on, is Extremely Aggravating !!! Please Stop,, Because Wendy’s provides my “Causeway Food” for that Boring 24 Mile Bridge Ride !!!
… moreDiana Apolinar
Food was decent, but veggies on the burgers were less then fresh. Props to the management for doing thier best while the the worker blatantly refuse to take 2 separate orders. This employee also walked out right in the middle of the transaction. The management & remaining employees kept calm and did their best and we appreciate it.
… moreNicholas Montiel
Literally the worst drive-thru experience of my life. This is one of the last stops late at night before going back to the Northshore. Id rather starve then take the chance getting this level of disrespect as a customer. I never plan on going back ever again
… moreBridget Dubon-Pineda
Always fast and friendly service. No long lines or crazy wait times for food. The food is always hot and cooked all the way through.
… moreJohn Jenkins
Had poor service so I asked for my money back at the drive-through window. I was told that refunds could only be issued through corporate and after some discussion with the very nice manager, I was told that this franchise deduct refunds from their paychecks and that’s why I was told refunds were only issued through corporate. I will absolutely follow this up with corporate
… moreChristina Gary
I like my food hot with great presentation .
… moreRandall Saizan
This is the third time I have tried ordering from Wendy’s on Veterans twice for delivery and they couldn’t take my order the third time my partner went to go pick it up we ordered two salads and one baked potato they said they did not have any potatoes and they could not make the salads cuz they had no lettuce I wish I knew how I could report this to the owner of the store when you call the store they don’t even answer the phone
… moreEdwin Dominguez
This place has its good days, but with food prices going up, there is no excuse to give me half of an egg that I paid an extra dollar for. Do better. Smh
… moreCarmaletha Byrd
Order was not complete, returned to pick up. No apology from the mgr. Who handed it out. The employee who gave me the correct order was very nice and apologetic.
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