Wendy’s

  3.9 – 1,005 reviews   • Fast food restaurant

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Fast-food burger chain serving sides such as chili & baked potatoes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 60007

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Get more information for Wendy’s in Elk Grove Village, IL. See reviews, map, get the address, and find directions.

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Reviews

G Km
I didn’t even come in late
11pm on a Friday night
I ordered 10 piece nuggets and fries
Fries had no salt on them, were old soggy
The nuggets were dried out, like if they had been sitting for multiple 3-5 hours. I would know cuz I worked for Wendy’s before. It was hard like a cookie, the meat inside the nugget was completely hard and brown

Please serve fresh food, every Wendy’s has a timer when to throw out old fries or nuggets.

Y’all made me waste my money last night I’m sorry but it’s honest truth.
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Guillermo Garfias Jr
Great service, staff always very polite. I usually go to pick up my food through the drive thru. Online mobile ordering makes it very easy and they have pretty good rewards program. Good food at an affordable price.
This is my usual go to location for Wendy’s since
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Jose Chavez
The staff demonstrated prompt and attentive service, and the restaurant maintained a high standard of cleanliness. The menu features the standard Wendy’s selections. I would recommend this establishment to those in the vicinity.
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Antonia B
Absolutely disgusting. While waiting at the window for my food and drink, I witnessed two managers hugging and touching each other inappropriately. The manager with glasses actually slapped the other woman’s behind. This is completely unacceptable behavior for any workplace, let alone in full view of a customer!
I waited over five minutes for a simple order of small fries and a small Dr. Pepper while this was happening. I used to come here all the time, but this location is clearly going downhill. I am very disappointed and hope management addresses this lack of professionalism immediately.
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Matt Yarbrough
So I did a mobile order by O’Hare Airport, drive there to pick my order up. My order is ready within a minute and a half of arriving. I tell the CSR my order is for dine in, he proceeded to hand me the bag, I speak a lil louder, it’s for here, still he nudges the bag closer, once again a lil louder, it’s for dine in! I guess he didn’t want his manager hearing the dialog, he quickly fixed a tray. I’m not exactly sure how to perceive this: My business is not welcome, or the employer is out of touch, and illiterate of listening skills.
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Bryan Cate
20 minutes for a mobile order then forgot my sauce. Worst slowest Wendy’s ever. And they had plenty of staff 115pm. Watched multiple counter orders come right out. They don’t like mobile orders i guess so I’m done here
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George M
Date: 24-May-2024
Time: Lunch
Total (before tip): $6.66
Payment type: cash
Server: Barrientos (name appearing on the receipt, but was different on the name tag)
Grade: F-

I really hate giving reviews to national/international chains, because they are all the same, nothing unique about them, from food to how service is supposed to be to branding. However, I felt like I needed to write this review…

So I wanted something simple and quick for lunch and Wendy’s was close enough. I came in and order Double Stack Biggie Bag. The kid (and I mean the kid, probably high school age) took my order and I got my food. After getting my food I have noticed that he started to help the kitchen fill the orders, after handing money without putting gloves on or washing his hands… So yeah, probably not coming back…

F-!

Note: the name on the receipt is not the name that kid had on his name tag….
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ashley romero
great at customer service and love the atmosphere. great quality food!!
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Arturo Ruiz JR
Cashier and staff were extremely nice.
Manager gave me an attitude just cause I asked what time they opened (because I read review complaints that the opening time was wrong on Google [9am instead of 10am]).
This is the first time I’ve been here. And my experience was 2 out of 5 (I always enjoy giving 5 star reviews)
I got 2 chicken burgers (nice and hot, maybe too much mayo but that doesn’t matter)
And I got 2 Jr cheeseburgers (which were honestly cold).
I came at 7:49pm Oct 9th.
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Paola Parraga
I placed a drive-thru pick-up order through the app and I never requested to remove ketchup, yet the cheeseburger came without it. This meant I had to waste time pulling over and walking inside to ask for what should have been there in the first place.

I explained to the employee that I had already placed my order and simply wanted ketchup, I had to repeat the word “ketchup” multiple times as if it were an unfamiliar or complicated term. She gave me an unfriendly look and had a rude attitude, behaving as though they were doing me a favor rather than fixing a mistake.

This is unacceptable customer service, making a simple request feel like an impossible task, especially when the issue was caused by their own error.
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