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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 26650 Lorain Rd, North Olmsted, OH 44070
Phone: (440) 777-7171
Order and Reservations
Order: Order online
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Reviews
Tiffany Walker
This evening I had a business meeting in this area and I stopped to grab some food here. I placed a DoorDash order for pickup. I go in and there was only 1 employee working (and he was working on another order). There was a customer in front of me still waiting to place his order. There was one female washing dishes. I saw a middle aged white woman counting money in the back. She looked up at us and continued to count. We were never acknowledged. The one male employee working finally came out. He never greeted us but he did apologize for the wait and stated he was the only one working & looked over-worked and frustrated. While all of this is going on, 3 more customers came in. Then we saw another female come from the back and clocked out. She casually walked out and I was like wow. Wow because 30 yrs ago when I worked fast food, we were trained to never leave a co-worker stranded on the floor. I understand she may have worked 8hrs possibly or more. However, a good worker helps the team out and doesn’t think of moving selfishly. That’s not to say in this context selfishly means bad. A good worker would go above and beyond by seeing the lobby crowded and putting their belongings down and helping out where they can for a couple of seconds the leaving. She walked down the street so there wasn’t an uber waiting for her (which would’ve been understandable). This doesn’t mean that she had to clock back in and get a register especially not for 3 customers. But at least put some gloves on and make a sandwich, put some nuggets down, make a drink, hand some bags out. You know what I’m saying? I was trained to say “you good, how can I help you before I leave”, or (I would just step in where I see a need). That really bothered me as I’m big on customer service and not having customers wait longer than they should. As a matter of fact, this employee that left didn’t even acknowledge us. She said bye to the crew but that was it. The lady counting the money turns out she is a manager. I’m standing in front of a register she places the money in. She overlooks me, and then looks at me w/o a smile or greeting and says “picking up or placing”? WHAT?! I said I’m picking up an order. The male employee working says he’s working on it. So she makes me frosty and drink after he says “nuggets are coming up in 5”. I immediately ask can she place my frosty in the freezer as the food isn’t done yet. I also asked can she place my drink in the fridge as it has ice in it. Her demeanor was so rude, tacky, cold and just Dow right unprofessional. She said: “we don’t have a freezer. Your food is being bagged, you’re fine.” The customers waiting even voiced their disapproval about her exchange. I explained to her how is my food being bagged and he just said my meat isn’t ready yet. She got mad and walked away. I truly believe a tree is only as strong as its roots. I say that to say, if this is a depredation of their leadership here, this “tree” is not going to last. The workers will quit and or eventually become like her or worse. Anyway, back to my food. My frosty actually sat there until my food was ready which was about 5min because the male employee working was fixing other people’s orders when mine should’ve bee first as I was here first and my order is already paid for I’m just picking it up. In conclusion, I was told the didn’t have sugar cookies and I was offered a chocolate chip instead which I declined and said I wanted a refund. The manager said she couldn’t help me with that when she should’ve said please contact DoorDash support for your refund. The male worker whispered and said “here’s a extra, free, fresh frosty for you ok so sorry she was wan to you.” Let’s just say I don’t see myself retuning to this location due to service alone.
… moreFrank Salamone
Incredibly rude manager. I waited 10 minutes at the counter, no one in front of me and he said nothing to me until I asked if it would be faster to go to the drive-through. He said no; they were too busy. Then everyone in line behind me left.
… moreLauren D
Got 4 Biggie Bags and ate inside. The woman who took our order was very friendly and personable. Food was hot and plentiful. It was decorated cute for Christmas. Everything looked clean. Absolutely no complaints.
… moreXxUchihaxX
If I could give service a zero I would. If you respond to someone saying one moment cuz they’re not finished with their order with a loud sigh and oh my god, you should not be working in that industry. Correct your attitude or quit because that is unacceptable. To make it easier to correct this employee It’s currently 12:29 on Friday Jan 22 and this happened 10 mins ago
… moreAnthony Mechling
They refuse to take orders like a normal place and start making the food. They try and go One by One in the drive thru. Which might artificially make their DT times better for corprate but their inability to multi-task makes it suck for customers. Slowest suburban Wendy’s ever.
… moreTerri Shipe
Went here for the first time & waited in the drive thru for 30 minutes because I couldn’t get back out of line. Excuse was a $100 order came in. That swould not of affected the drive thru that badly. I will not go here again.
… morePeg Kruzer
This store was dirty. I looked at 6 tables and every one of them needed to be wiped off. The floor was dirty, too. It looked like no one bothered to come from the kitchen area to take care of the customer area, perhaps for hours. The burgers looked and tasted old.
… moreScott Wright
Yum yum for the tum tum.
Drive thru order.
Fast filling and not at all good for my LDL and A1C.
I found “the meat” loom up the old commercials on Wendy’s, where’s the meat.
… moreDrive thru order.
Fast filling and not at all good for my LDL and A1C.
I found “the meat” loom up the old commercials on Wendy’s, where’s the meat.
Christopher Stevens
Honestly the worst service I have ever gotten how can you mess up someone’s order twice in a row I get it happening once but it happens twice because your managers don’t seem to know how to read. I’m allergic to mayo btw and made that clear while asking.Rin if you’re reading this please learn to read a ticket.
… moreKim Thames
Thanks for making it special for the veterans. And by the way let me just add the food this morning was so on point it was the best I’ve had at Wendy’s ever. Those seasoned potatoes were excellent. Everything was good thank you so much
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