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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 1209 S James Campbell Blvd, Columbia, TN 38401
Phone: (931) 388-8844
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Order and Reservations
Order: Order online
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Wendy’s Columbia in Columbia, TN
Visit Wendy’s at 1209 S James Campbell Blvd in Columbia, TN for quality hamburgers, chicken, salads, Frosty® desserts, breakfast & more.
1 Wendy’s Locations in Columbia, Tennessee
Browse all Wendy’s locations in Columbia, Tennessee for quality fast food, burgers, chicken sandwiches, salads, meal deals, and Frosty made with the real …
Wendy’s, 114 Bear Creek Pike, Columbia, TN 38401, US – MapQuest
Get more information for Wendy’s in Columbia, TN. See reviews, map, get the address, and find directions.
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Reviews
Crystal Kilburn
I ordered a Triple Baconator without ketchup or mayo. I checked the burger before leaving and it didn’t have bacon. Took it back in and they put one piece of bacon on it. Top it off when I told the employees that the floor was slick because of the rain and I almost fell they don’t put out a wet floor sign. This isn’t the first time I’ve gotten bad service here
… moreErin Huffman
Listen, it takes a lot for me to leave a poor review. I LOVE Wendy’s, and I understand when things get busy and the employees get in the weeds, sometimes the quality can suffer. Unfortunately, today was not a day like this. We came to the drive through during a slow period and were the only customers I could see. I ordered a #1 single with no ketchup or mayo, and two cheeseburger kids meals. We waited a considerable amount of time and were asked to pull forward to wait. There we waited a considerable amount more time. I was fine with this because it usually means they’re cooking our food fresh and it will be nice and hot when we get home, 5 minutes down the road. We got home and the food was all cold. Cold like it’s been sitting on a counter for 20 minutes. I tried to call and talk to the manager to just be like, “Dude, not cool. Give us a voucher or something because damn.” But no one would answer. So here I am with my 2* review in hopes they will do better from now on.
… moreTriston Brandon
I am writing to report a disappointing experience at this Wendy’s location involving an employee named Sheryl.
When we arrived at the drive-thru window to pick up our order, everything initially seemed fine. After leaving, we realized that our Breakfast Baconator was missing. We returned promptly and politely explained that the item was not included in our order.
Instead of apologizing or checking the order, Sheryl stated that we were not charged for the item, which was incorrect. Our receipt clearly showed $5.99 for the Breakfast Baconator combo, $3.99 for the sticks, and a total of $18.86. When we pointed this out, her demeanor became rude and dismissive.
She was very disrespectful to both me and my mother-in-law, appeared visibly irritated about helping us, and gave us unpleasant looks. While addressing us, she also spoke rudely to another customer over the drive-thru speaker, which felt unprofessional and uncomfortable.
We were calm and respectful throughout the interaction and simply wanted the missing item corrected. I would also like to note that I had surgery earlier that morning and had not eaten since 7 a.m., which made the situation even more frustrating.
Mistakes happen, and we understand that. However, the lack of professionalism, accountability, and basic customer service was unacceptable. I hope management will address this situation and provide additional customer service training, as this experience does not reflect the level of service I expect from Wendy’s
… moreWhen we arrived at the drive-thru window to pick up our order, everything initially seemed fine. After leaving, we realized that our Breakfast Baconator was missing. We returned promptly and politely explained that the item was not included in our order.
Instead of apologizing or checking the order, Sheryl stated that we were not charged for the item, which was incorrect. Our receipt clearly showed $5.99 for the Breakfast Baconator combo, $3.99 for the sticks, and a total of $18.86. When we pointed this out, her demeanor became rude and dismissive.
She was very disrespectful to both me and my mother-in-law, appeared visibly irritated about helping us, and gave us unpleasant looks. While addressing us, she also spoke rudely to another customer over the drive-thru speaker, which felt unprofessional and uncomfortable.
We were calm and respectful throughout the interaction and simply wanted the missing item corrected. I would also like to note that I had surgery earlier that morning and had not eaten since 7 a.m., which made the situation even more frustrating.
Mistakes happen, and we understand that. However, the lack of professionalism, accountability, and basic customer service was unacceptable. I hope management will address this situation and provide additional customer service training, as this experience does not reflect the level of service I expect from Wendy’s
Bill Robeson
Ordered a Dave’s single with no cheese received nothing but a patty and bun nothing else. Also they can’t even change the bulbs in the menu sign. Whoever manages this location needs to tighten up and train people.
… moreErika Judkins
We came to order food and my friend ordered me a seven dollar biggie bag plain chicken went and got it to the drive-through and drove all the way home and had to turn around come back because it was not plain. It had bacon and stuff on it lady gave me an attitude which was the manager and then we just got it and Lily took. It gave us a poor attitude at the window and threw the food in the bag at my friend through the drive-through. I do not recommend this place.
… moreBlake Harrington
We went to Wendy’s on 12-21-25 at 2:30 pm and was trying to to order food an had to set in line for several mins then we got to speaker to order phone they kept saying couldn’t hear then all I said was damn I done said it three time an instead trying to help me. They got very rude then when I got to the window they started asking what my problems is and being very rude an threatening an then instead grieving me my food they made me pull into parking spot an made me wait forever on my food an we come hear often but we will not ever be back here the disrespect an the unprofessionalism here is a complete an utter disgrace an we watched car after car pull out that order after we did an we order on mobile app an still made us wait just bc they mad bc they was in a rush an then they slammed window in are face we have kids in the car an they were super confrontational an just completely ridiculous for a place of business or management if this is how Wendy’s treat people it’s disgusting then when finally brought food out it was a manger an she wouldn’t even listen just kept saying they have the right an we were rude an call manger bc they not gonna do anything like they can just do whatever we want then they didn’t give us are frosty an on top that we were there until 2:45 am Order online Like they way they did was just ridiculous act we out on the street or something instead I was there with family an will never go back we order at store 3318 in Columbia tn James Campbell blvd the kid was Jevon very rude unprofessional an the manger was just a bad she should not be in that position at all they should both be fired for treating people this way we order online at 2:15 an never got food till 2:45 an manger brought out still acting like they have every right do whatever they want an say whatever they want like how is this allowed total disregard an disrespect order number 1436135269
… moreLeanna N Davis
Unfortunately, the customer service at this location has been consistently poor. Staff often come across as rude and unprofessional, which makes the experience uncomfortable from start to finish.
There are plenty of other places in Columbia that treat customers with respect. I’ll be choosing those over this location in the future.
… moreThere are plenty of other places in Columbia that treat customers with respect. I’ll be choosing those over this location in the future.
Michael Tyll
The worst sandwich I ever had. I asked for no cheese, got cheese.The lettuce was stale. The burger looked like it was just slapped together or it was dropped on the ground. I was in too much of a hurry to go back and change it.I just threw it out. I will never go back to this.Wendy’s ever again.
… moreSierra Smith
Grabbed breakfast here and there was a short wait. Staff was super friendly and when they brought out the food it was hot. The worker gave me a large because I had to pull forward. Pleasantly surprised!
… moreNina
DONT COME TO THIS LOCATION. Went inside and ordered a Jr cheeseburger with fries and a drink. After waiting 2 hours for them to make it. I received my order & realized it wasn’t plain. I was sooo starving at this point, I’m 4 months pregnant by the way, when a pregnant woman is hungry, she needs to eat. just started to take a bite. I went up to the front and asked for a refund because it wasn’t what I ordered, and they took 2 hours making it. So I didn’t trust them to try and make it again. when I said something about it to the worker, she said- ok………… No apology or nothing just a – ok………? Rude as heck, then she says well I’m going to have to get my manager for that, the manager comes out and says- she’s eating it though…… I said ok? But it’s still not what I ordered. The manager said she’d only give me a refund if I returned the bitten cheeseburger so she could throw it away herself. Such WERID management here. I’ve never been asked to give back an order when it was clearly wrong. Disrespectful and just slow and they can’t follow simple orders. I never got a apology or nothing……. DO NOT COME HERE UNTIL THEY GET NEW Management. YOULL GET A WRONG ORDER AND THEY WONT REFUND YOU. The worst part about it is, they kept talking about my situation and laughing about it behind the register. THE MANAGER is an older women but acts like a little gossiping girl in highschool. I WOULDNT TRUST THEM WITH MY FOOD FOR REAL. I WOKE UP SICK AFTER WENDYS BEING MY LAST MEAL
… more