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Address and Contact Information
Address: 28090 Quails Nest Ln, Bonita Springs, FL 34135
Phone: (239) 366-3663
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Wendy’s 28090 Quails Nest in Bonita Springs, FL
Visit Wendy’s at 28090 Quails Nest Lane in Bonita Springs, FL for quality hamburgers, chicken, salads, Frosty® desserts, breakfast & more.
Wendy’s 28140 S Tamiami Trail in Bonita Springs, FL
Visit Wendy’s at 28140 S Tamiami Trail in Bonita Springs, FL for quality hamburgers, chicken, salads, Frosty® desserts, breakfast & more.
2 Wendy’s Locations in Bonita Springs, Florida
2 Wendy’s Locations in Bonita Springs, Florida · 28090 Quails Nest Lane · 28140 S Tamiami Trail. Opens At 10:00 AM Open Until 1:00 AM Opens At …
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Reviews
Wendy Paz
I visited the Wendy’s on Bonita Beach Road in Bonita Springs around 10 PM and had one of the worst customer service experiences I’ve ever witnessed. I’ve been a business owner in Florida for 10 years, and I understand what real customer service is — this was the complete opposite.
The woman at the drive-thru window (a white woman with blue eyes who refused to give her name) acted as if she ran the place. She closed the doors and windows on me, ignored me, and even pushed another employee aside just to confront me after I calmly asked what the issue was and why I was being treated so poorly.
I waited in my car for about 20 minutes. When my food was finally prepared, she threw it away and then attempted to retrieve it from the trash to serve it to me — which is completely unsafe and unacceptable. On top of that, they refused to even take my money for the order I was trying to pay for. I was willing, ready, and able to pay, and they still declined to serve me.
I ended up calling the police. When officers arrived, the woman still refused to identify herself or provide her name. I eventually left and got food somewhere else, but the point is simple: you do not treat customers like this. I was respectful and calm the entire time.
If the staff is tired or frustrated, that doesn’t give them permission to profile customers, refuse service, ignore health and safety standards, or act disrespectfully. The drive-thru is open until 1 AM — I arrived at 10:50 PM — so there was absolutely no excuse for this behavior.
Tomorrow, I will be returning to speak with the supervisor and file a formal complaint. I hope this review reaches the district manager and Wendy’s corporate office, because this kind of behavior should not be tolerated. No customer should be treated this way.
Store by I-75 in Bonita
28090 Quails Nest Lane
Bonita Springs, FL 34135
… moreThe woman at the drive-thru window (a white woman with blue eyes who refused to give her name) acted as if she ran the place. She closed the doors and windows on me, ignored me, and even pushed another employee aside just to confront me after I calmly asked what the issue was and why I was being treated so poorly.
I waited in my car for about 20 minutes. When my food was finally prepared, she threw it away and then attempted to retrieve it from the trash to serve it to me — which is completely unsafe and unacceptable. On top of that, they refused to even take my money for the order I was trying to pay for. I was willing, ready, and able to pay, and they still declined to serve me.
I ended up calling the police. When officers arrived, the woman still refused to identify herself or provide her name. I eventually left and got food somewhere else, but the point is simple: you do not treat customers like this. I was respectful and calm the entire time.
If the staff is tired or frustrated, that doesn’t give them permission to profile customers, refuse service, ignore health and safety standards, or act disrespectfully. The drive-thru is open until 1 AM — I arrived at 10:50 PM — so there was absolutely no excuse for this behavior.
Tomorrow, I will be returning to speak with the supervisor and file a formal complaint. I hope this review reaches the district manager and Wendy’s corporate office, because this kind of behavior should not be tolerated. No customer should be treated this way.
Store by I-75 in Bonita
28090 Quails Nest Lane
Bonita Springs, FL 34135
Alex Edwards
I stopped in at this location around 11:15 PM last night on my drive home, craving a burger—and wow, did they deliver. This was hands down the best fast-food burger I’ve ever had.
I ordered the double cheeseburger, and when I opened the bag and pulled it out, I was honestly blown away. It was huge. When I unwrapped it, I couldn’t believe the presentation—this burger actually looked like it came straight out of the commercial, not some smashed, sloppy version you usually get.
The patties were juicy and thick, the tomatoes were fresh, the cheese was perfectly melted, and the lettuce looked like it had just been cut. Even the bun looked like it had been handled with care when it was placed in the bag.
The fries were another win—super hot, firm, crispy, and perfectly salted. On top of all that, the service was incredibly fast. Wendy’s is usually pretty slow wherever I go, but this location got my order out quicker than any fast-food place I’ve been to—and with the best quality I’ve seen.
The woman working was also super friendly, which made the experience even better. My only regret is not taking a picture—I was tired and just trying to get back on the road. But between the taste, presentation, speed, and overall quality, I had to give major kudos. Absolutely blown away.
… moreI ordered the double cheeseburger, and when I opened the bag and pulled it out, I was honestly blown away. It was huge. When I unwrapped it, I couldn’t believe the presentation—this burger actually looked like it came straight out of the commercial, not some smashed, sloppy version you usually get.
The patties were juicy and thick, the tomatoes were fresh, the cheese was perfectly melted, and the lettuce looked like it had just been cut. Even the bun looked like it had been handled with care when it was placed in the bag.
The fries were another win—super hot, firm, crispy, and perfectly salted. On top of all that, the service was incredibly fast. Wendy’s is usually pretty slow wherever I go, but this location got my order out quicker than any fast-food place I’ve been to—and with the best quality I’ve seen.
The woman working was also super friendly, which made the experience even better. My only regret is not taking a picture—I was tired and just trying to get back on the road. But between the taste, presentation, speed, and overall quality, I had to give major kudos. Absolutely blown away.
Steve Costa
It would have been five stars, but the server at the counter was unattentive. My burger was perfectly cooked and looked as good as you see in the TV ads! A medium fry was plentiful and tasted great. We also had three different chicken sandwiches.
Everything was prepared perfectly. Nice and clean inside, all tables were picked up. We will be back.
… moreEverything was prepared perfectly. Nice and clean inside, all tables were picked up. We will be back.
Robert Hinojosa
The team here is incredible! From the moment I walked in, everyone was friendly and helpful. Claudia made the process smooth and comfortable. Top-notch customer service!”
Will be back.” “What a lovely restaurant, good food and service and atmosphere, definitely hope to go back.”
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… moreWill be back.” “What a lovely restaurant, good food and service and atmosphere, definitely hope to go back.”
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Henry Corgi
This location always serves old food. It’s like they cook it all at the beginning of the meal times and it just sits for hours. I would rather wait 5-10 minutes for food than get hours old food. Do better at this location Wendy’s!
… moreBoomer Jo
Someone that works there is running a scam. Used my credit card two weeks ago for food now fraudulent charges are showing up from Wendy’s. My girlfriend‘s coworker got charged yesterday for fraudulent charge. Today my girlfriend has fraudulent charge. If you are craving Wendy’s pay cash!!! My Bank has FLAGGED this Wendy’s… Just called Wendy’s corporate and gave them information about what’s going on. Next call a news outlet hopefully they’ll do the story on this Wendy’s.
… moreKubie Q
Hi. I hope I’m writing for the one just opened up on Bonita Beach RD. Went drive thru and all was fine. I only ordered a frosty because most of the things in the menu have meat in it. Breakfast burrito and salads all have meat in it. I’m afraid to order the potato since they might have bacon on it. They need to make the default to be without meat and the have it an add- on choice. There is no fish sandwich option. I do eat seafood. I don’t normally go thru Wendy’s and really wanted the frosty since I grew up on them. It was really good. Glad it hasn’t changed much. I do think they were a bit more chocolaty back in the day.
… moreAlec Saylor
I live right next door to this location. The first month it was open (December 2024) the food, freshness, cleanliness , and entire experience was the best Wendy’s around. The last 9 weeks with new staff it’s absolutely horrible. They pre make fries every evening. Haven’t got fresh, hot fries in a month. Tonight my total was $19.70 and they said $20 and didn’t give change. Checked out at. 7:25pm for reference WENDYS! This is not acceptable and the new staff is awful!
… moreJoyce Buzbee
We work near here was exited when we found we was getting a Wendy’s but the customer service is terrible here! Drive through people are very rude!
… moreKeith Haas
Consistently get orders wrong. No sour cream with my “sour cream and chive baked potatoe” no side of ranch I asked for. And forgot the tomatoe and bacon on the “crispy blt”. Cold fries. Have messed up every order and these are grown people working. My 6 year old niece can take orders and make the food better. Only 1 other car in drive thru and 0 people inside.
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