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Fast-food burger chain serving sides such as chili & baked potatoes.
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Reviews
Corey Curtiss
This is my favorite Wendys hands down. I’ve visited 3-4 times (I live about an hour away) Its perhaps the best I’ve ever been to. (And I’ve traveled quite a bit). Wendy’s is my favorite fast food burger. The burgers at this location are delicious. Better than I’ve ever tasted at any other location, certainly in my top 5 best burger of all time. The staff is friendly, accurate, fast. This last time by a quick count, I could see they were understaffed and working double time…it did not affect their high level of service or food quality in any way. It was very impressive, not chaotic at all, it gave me confidence they could handle the extra workload. I could tell the staff was working as a well oiled team to get the job done. They also always treat my niece very well, taking a moment to say hi and make her feel seen and comfortable. The bathrooms were clean.
They were out of ketchup at the station in the dining room and quickly provided me ketchup. They were out of sprite but they have one of those Freestyle beverage dispensers so there were plenty of other choices. Overall, amazing food and fantastic service. We will be back the next time we want Wendy’s, it’s worth the drive. High praise and all kudos to the staff.
… moreThey were out of ketchup at the station in the dining room and quickly provided me ketchup. They were out of sprite but they have one of those Freestyle beverage dispensers so there were plenty of other choices. Overall, amazing food and fantastic service. We will be back the next time we want Wendy’s, it’s worth the drive. High praise and all kudos to the staff.
Tiffany Cantrell
Will not be going back this any Wendy’s again after this im not normally the type to complain but I got two breakfast sandwiches one for before I go into work and one for my lunch ate one then looked at my one for lunch and there is mold on it. Now im wondering if the first one did too. Also tried to call them 3 times because I can’t leave work and get back on time and did they answer no lol
… moreMyiesha Daniels
The other day i went to the same location for the tendies combo, I got the 4pc…well that’s what I ordered! When I got home it was a 10 pc nugget I didn’t complain bc their nuggets are bussing fr! But today order another tendie combo, made sure they were the tendies before I left. When I get home these mugs hard as a rock. Come on man…I need a do over or refund! Been calling non stop for like 30 minutes, no one answering, smh!
… moreTristen McGowan
I’ve been coming to Wendy’s for years, so this experience was genuinely disappointing.
I attempted to order the 4 for $4, which I’ve ordered regularly for a long time. I was told that it changed as of yesterday. That alone isn’t the problem — menu changes happen. The problem was how it was handled. The manager on duty repeatedly told me to “read the board” in a condescending and dismissive way, instead of simply explaining the change. Customers are not expected to know overnight menu updates for items that have existed for years.
To make matters worse, when I asked what the replacement option was, I wasn’t even given a clear name. I was just told “we don’t have that anymore” and directed to something else, but no one could clearly explain whether it was a Biggie Bag or what it was actually called. That level of confusion coming from management is unacceptable.
As for the food: everything else was hot and fine, but the cheeseburger itself was cold, which only added to the frustration after the interaction.
The food at Wendy’s is usually solid, but the customer service — especially from someone identifying themselves as the manager — was rude, dismissive, and poorly handled. If this is how menu changes are communicated, this location seriously needs better leadership and customer service training.
… moreI attempted to order the 4 for $4, which I’ve ordered regularly for a long time. I was told that it changed as of yesterday. That alone isn’t the problem — menu changes happen. The problem was how it was handled. The manager on duty repeatedly told me to “read the board” in a condescending and dismissive way, instead of simply explaining the change. Customers are not expected to know overnight menu updates for items that have existed for years.
To make matters worse, when I asked what the replacement option was, I wasn’t even given a clear name. I was just told “we don’t have that anymore” and directed to something else, but no one could clearly explain whether it was a Biggie Bag or what it was actually called. That level of confusion coming from management is unacceptable.
As for the food: everything else was hot and fine, but the cheeseburger itself was cold, which only added to the frustration after the interaction.
The food at Wendy’s is usually solid, but the customer service — especially from someone identifying themselves as the manager — was rude, dismissive, and poorly handled. If this is how menu changes are communicated, this location seriously needs better leadership and customer service training.
elizabeth triana
This is the second time that I’ve gone to this location. The first time they hadn’t changed their oil I figured maybe the truck didn’t come in and they didn’t have their fries were horrible now I went back again because my daughter was craving a chicken BLT and I ordered The junior bacon biggie bag. First of all. Was there for about eight minutes before I was greeted had to wait a very long time to get my food. There was only one person in front of me that had ordered as well. The fries came out again, greasy burnt. The oil was dirty. I asked for a second batch came out the same. The food was so cold. The bun was not even warm. I know the weather is cold, but inside the restaurant, there should be a temperature check on everything. The cheese was not even melted on the patty. The bacon was OK. The chicken nuggets were nasty because of the oil situation And even when I went to get a cookie a sugar cookie cause I was like well gotta make for something else. It was also greasy like there were left over from the other day. Did not understand how calm Wendy’s is going downhill no holding time everybody’s uniform look out of whack. Everything was dirty sticky. There was not even one person over the age of 25 there everybody was 15 1617 which I don’t mind but didn’t have a form of courtesy organization had to call out the guy from the back cause he was on his phone so I can order my cookie Unbelievable overall experience was zero out of 10 and I go to Wendy’s cause supposedly it’s fresh but this is disgusting the owner or the corporation they need to get themselves in check oh and while I was there, I guess a couple of friends of the cashier from the back came into the restaurant and they just gave them free food for three people .!!! and they just gave them free food for three people
… moreJames Ridenour
Very awful customer service. The young man with the cross tattooed on his forehead does not deserve a job. He was very rude and very disrespectful. When we walked in he was sitting down on the tables while everyone else was working. Then proceeded to walk up with his both his hands in his pants when he came to take our order. That’s absolutely disgusting. Where are the managers at? I sure hope that this isn’t your only hope as a manager. The place should be closed down if he is. He does not deserve a job if that’s the way he’s going to perceive himself. At no work place should you have to act tough to take someone’s order. You came to work to make money but yall sure as heck didn’t get my money today because of his attitude, presence and insubordination. I feel bad for all of his coworkers that have to deal with that on a daily basis. Will be going further with this young man.
… moreKimberly Lewis
Where’s my strawberry frosty??? Got chocolate instead. Wasn’t melted at least. Delivery was fast and there order app was Great and easy to use. Got free frosty with order of fries. Hamburger leaves one asking “where’s the beef”? Just not what I remember.
… moreJacob Howanich
Don’t go here, staff is unpleasant, staff will not do the basics of their job, wrong order guaranteed. you could order Medium fries, get charged for large fries, and receive small fries.
Whenever an order issue is brought up you are looked at like a deer in headlights and made to feel as if it’s your fault that the employees don’t care about their job.
Don’t bother saying please or thank you.
You’d have better service at a soup kitchen or with the guys raiding the Dumpsters.
*BRING YOUR OWN STRAWS*
… moreWhenever an order issue is brought up you are looked at like a deer in headlights and made to feel as if it’s your fault that the employees don’t care about their job.
Don’t bother saying please or thank you.
You’d have better service at a soup kitchen or with the guys raiding the Dumpsters.
*BRING YOUR OWN STRAWS*
T Smith
So after sitting in the drive thru for a total of 52 mins, includes waiting to order and then being pulled up to wait on the food, I recieved this burnt sandwich. It is literally so hard that had I not had strong teeth, it would have broken a tooth. I called the store and spoke to the manager, who didnt seem to care but she was nice, and offered me to come back up there and get another sandwich. I don’t want another sandwich, I dont ever want anything from that location again. I just wanted to share so no one else risks losing teeth over the incompetence of the employees at the Wendy’s on W Evan’s Street in Florence, SC.
… moreGingerKay Avins
Potato was old and small.
The cheese wasn’t melted on the hamburger and put together sloppy. Not even close to the pictures. When taking the burger back because the cheese was cold and not melted, received a second hamburger that was messier than the first. Cold, cheese not melted. No customer service.
Will not go there again. Do not recommend!
… moreThe cheese wasn’t melted on the hamburger and put together sloppy. Not even close to the pictures. When taking the burger back because the cheese was cold and not melted, received a second hamburger that was messier than the first. Cold, cheese not melted. No customer service.
Will not go there again. Do not recommend!