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Fast-food burger chain serving sides such as chili & baked potatoes.
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11 Wendy’s Locations in Columbia, South Carolina
11 Wendy’s Locations in Columbia, South Carolina · 2360 Legrande Road · 300 Bush River Rd. · 5340 Forest Drive · 6019 St. Andrews Road · 6892 Garners Ferry Rd.
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Two Wendy’s locations in Columbia to close this weekend | Local
Two Wendy’s locations in Columbia are closing this weekend amid wider chain shutdowns. The downtown Wendy’s location on Ninth Street closed …
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Reviews
Takiyah Shoaf
had a very disappointing experience at this Wendy’s due to poor customer service and multiple order errors.
After placing my order and pulling up to the window, the cashier, Nezeah, was already rude in her tone. I asked for my receipt and was told it was in the bag, but when I checked, it was not there. When I politely let her know, she responded with an attitude. I was also given the wrong drinks, and when I pointed that out, she again had an attitude instead of correcting the mistake professionally.
Once I got home, I realized my food order was also incorrect, so I drove back to the restaurant to have it fixed. I was told they could only replace the entrée, not the fries, because the fries were “correct.” I explained that since I had to drive home and then back again due to their mistake, the fries were now cold and should also be replaced. This request was refused.
I then asked for a full refund, which the manager, Cynthia, approved. I ended up going back through the drive-thru, reordering the same meal with the refunded money, and finally received fresh food.
Mistakes happen, but the lack of accountability, refusal to properly correct the issue, and the consistent attitude from the cashier made this a frustrating experience. Customer service and basic order accuracy need serious improvement
… moreAfter placing my order and pulling up to the window, the cashier, Nezeah, was already rude in her tone. I asked for my receipt and was told it was in the bag, but when I checked, it was not there. When I politely let her know, she responded with an attitude. I was also given the wrong drinks, and when I pointed that out, she again had an attitude instead of correcting the mistake professionally.
Once I got home, I realized my food order was also incorrect, so I drove back to the restaurant to have it fixed. I was told they could only replace the entrée, not the fries, because the fries were “correct.” I explained that since I had to drive home and then back again due to their mistake, the fries were now cold and should also be replaced. This request was refused.
I then asked for a full refund, which the manager, Cynthia, approved. I ended up going back through the drive-thru, reordering the same meal with the refunded money, and finally received fresh food.
Mistakes happen, but the lack of accountability, refusal to properly correct the issue, and the consistent attitude from the cashier made this a frustrating experience. Customer service and basic order accuracy need serious improvement
Jessica boozer
At night its very disappointing. I left McDonald’s which was wrapped around the building. Should of just stayed but i decided to go to Wendy’s. Which was slow no business at all . Order my food thru drive thru im the only car but had to wait over 5 min for my food and received cold fries. Everything else hot. I pull back around and ask for fresh fries and to speak to a manager a young employee laughed in my face and said manager is busy doing manager things when I asked what she was doing bc no way yall slow and I got cold fries. They didnt care ok cool. He proceeded to tell another employee he aint worried about it. I dont think a manager was even there at this point. I was the only car they had. NO OTHER BUSINESS AT ALL. But they slow and not making money for a reason . Unfortunately I will not be returning on a night shift bc the teens make it a joke. It’s sad
… moreJackie Murphy
Going through the drive thru today. I sat there for 15mins before I was able to put my ordering in for a Apple and pecan salad. I pulled up to the first window. There were 2 people inside. I had been there for another 15 minutes before he told me that they didn’t have Apple and Pecan salad. I was furious. I asked him why did he wait that long to tell me. He just looked at me. I said, you know that I’m going to do a review and acted like so what. I couldn’t get out of line because someone was in front of me and behind me. I had to wait some more. When I got to the first window the guy said we are short staffed. I said that’s not the point. They should have checked first. He acted like it didn’t matter. No cared at all. They acted like they always get bad reviews and nothing happens. I WILL NEVER GO BACK THERE ANYMORE.
… moreTIWATHA OWENS
Slow! Slow! No sense of urgency. Once we received the order after doing a mobile order and waiting 40 minutes for 2 burgers and fries..the order was wrong. Customer service is bad. Id rather just do McDonald’s at this point. I’ve not had good experiences the last few times we’ve come. More than likely will have to go to another location.
… moreHolly Baucom
Hard to rate in the dark, lol, and I used the drive-thru. There was at least 7 or 8 cars in front ofw but the lady on the speaker was kind, courteous, and helpful. I wish I got her name. Brunette, early 40’s and so patient with me. Food was hot and fresh. Totally impressed.
… moreChermaine White
When I arrived at the restaurant to pick up my order I placed on the web around 9:00pm I asked the employee was my order complete twice . She replied yes. Once I pulled off and began checking my order I notice I was missing my chili cheese bake potatoes and a large drink. When I return to inform her there was no bake potatoes in my bag. She said they don’t have any potatoes at all. That means she knew in advance they didn’t put any bake potato in my bag. She kept telling me to cancel my order online through the app even though I order it through the web. She was rude unprofessional and lack any customer service skills. This establishment is poorly managed and the food was old and disgusting. I ordered nuggets and they were old and stale. The burgers were salty and old. Poor quality and taste. Horrible I paid for an item I didn’t receive, nasty food, and poor customer service
… moreStacey Ray
This is maybe my second or third visit at this Wendy’s location. I ordered the breakfast burrito, that was a mistake. I should have know when there were no cars in the drive thru or parking lot. This a picture of what I unfolded. Not a big McDonald’s fan but should grabbed breakfast there since it’s across the parking lot. The representative at the drive thru lacked any type of customer service was not courteous, not one “good morning”, “thank you” nothing. I know it’s not Chik Fil la but everyone can say good morning. This is will definitely be my last visit and let others know try the Wendy’s on Farrow if they must have Wendy’s.
… moreOrlando Givens
Worst wendys i ever been too. Every time i go there i have to drive back because the food is wrong. They really need to just shut this wendys down. Because you can easily tell management doesn’t care.
… moreT Mo
Make sure to check the food before you take a bite! Customer service was horrible as well unfortunately. All I wanted was a quick hot FRESH burger! This is what I got and actually almost took a bite!
… moreKW
Trying to get lunch on my break, I end up sitting in their drive through for 25 minutes. Not sure what the hold up is but wait times shouldn’t be a problem at all restaurant like this.
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