Rhodney Barnette
I was not at all mean or with any bad manners when I came into the restaurant. Store #00001354 at 100 Greensboro St in Chapel Hill, NC. I asked for a biggy b ag to be cooked fresh, it was, but the fries were not hot. They refused to replace them, nor did they want to give me the drink that came with the order because I explained that the Sr coffee was free. The person at the counter told me that I did not have to come in the store any more. The Manager, who is always nice and polite, did nothing this time. There was a lot of fussing between the employees and the Manager when the Manager was giving instructions. Could have pertained to record my incident, not sure, it was after I got the order and sat down. Sounds like she was explaining how she wanted the store run I assume. The employees were fussing back and forth with her. The Manager is usually nice and polite. The lady that took the order got very mean and nasty with me for no reason.
… moreZay McCullough
I stopped by here and placed a mobile order at 11:52pm for a 6 ct nuggets, jr bacon cheese burger, and zero sugar tea while on my way home.
I went to the drive thru. There was no line. The lady at the window was nice and there was a short wait for my food. Some of my nuggets were overcooked and my bacon wasn’t crispy enough. I love their nuggets, so that was disappointing. They were warm as well vs hot. It did fulfill my hungry, nonetheless.
… moreRuthann Hurwitz
I used to love Wendy’s. This particular wendy’s has had lousy service for years, and issues with cold food, and missing items from the order. Last night was the last straw. They were not very busy, a few diners in the restaurant and a few cars. A young man took my order and I pulled around to pay at the window. He said my order was delayed and to pull up and wait. There were two cars waiting and no new customers. everyone was served, and there I sat waiting…. They simply forgot me. I was about to go in, when I see the manager and employee having a freindy chat. I gave them the death stare, and they finally relized what they had done. They appologized a hundred times. I did not check my order because I was done with them, It was there, but all cold, as it was sitting there the whole time. I could not even eat my food. Goodbye Wendy’s! Our relationship of 48 years is over
… moreNessa O
I should have known to pull off when I saw there was no line . I ordered 2 meals, they asked me to pull up to the door and wait for my order. No one was in line behind me so I guess they did that to keep wait times down for their bonus . They brought my bag out . I was missing an order of nuggets and a fry. I tell the guy I’m missing food he had an attitude about getting the rest of my order. Then he brought it out without a bag! I was missing sauce and a straw and then the food was lukewarm. Customer service was subpar. Shut it down or hire new staff. I did not get a receipt so I will be watching my card for fraud. DO NOT GO HERE.
… moreBrianna Peterson
They didn’t give me a receipt but I’ll make sure to complain to corporate. I went through the drive thru for two frostys. One small regular chocolate one and one of the Oreo fusion frostys. The young lady (back window) taking our order was OD hostile. Her tone was aggressive “chocolate or vanilla” then cut me off saying pull around. Meanwhile my order wasn’t even on the screen, of course everyone checks for their order to be on the screen correctly and to get the price. Anyways I don’t care if you are happy and pleasant. But downright rude is a no go. Ridiculous. I do suggest that young lady get a job at Amazon fulfillment you won’t have to talk to people there.
… moreCaleb Gannon
Dude walked off with my order by mistake, these guys were more than happy to remake it. Friendly staff, good food.
… moreThe Lopez Organization
Spent $26 and I still have to pay for a sauce? Unbelievable. Why did I eat here? Because it’s the closest to my destination. I wish Chick-fil-A was around. They give you extra sauces as a pleasure.
… moreRuben Pineda
we order on the mobile app and waited for about 30 minutes. It’s always a lot of waiting time on these Wendy’s.
I understand they’re probably under stuff but this supposed to be a fast food restaurant
… moreRichard Hopkins
I’ll start off with the good. The food was absolutely fantastic. The store was clean. Very clean. The service how we was slow. I was the only one in line and it took forever to be greeted. And I put in a mobile order ahead of time
… moreRachel Wisler
My husband and I had coupons, and decided to get some food on Saturday evening. From the moment we stepped in the door until we left, each and every employee and manager was incredibly kind and welcoming. What a beautiful experience
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