C Jackson
So this was one of the worse Wendy’s in the Richmond area. This was my first time going to this one in years. My order was confusing but I was clear what I wanted. Based on the total i think I was charged right and the girl at the register was somewhat patient. The order was confusing because I was taking the order from a family market on the phone. I specifically asked for fresh hot fries and with 4 orders it would be justified to make fresh fries. They were cold and I only drove less than a mile to get to my location. Actually none of the food was fresh. Nuggets warm… burgers OK… I ended up reheating then to freshen them up.
… moreK Anderson
Sooooo….I very rarely eat fast food. Usually if I eat at Wendy’s, I NEVER go to the Laburnum Mechanicsville one because of more than one bad experience. Today…I decide it’s the convenient one to my home and I go. Order 2 $8 bundles. Comes with two sandwiches. I ordered a crispy chicken and a double stack for both. The person repeats it 4 times. Takes about 10 minutes for them to complete my order. Hand me my bags….and I take the blame because I did not look in them… I instantly rolled the bags down because I felt the steam. Ibget home and I have one sandwich in each bag and 2 orders of fries. I call back and they tell me I was rung up for a different order….ummmm. what youbtold me I was rung up for would not have come up to $18.15. Then you ask me am I coming back. No…this time I leave a review. And no. I will not be goig back. I already knew better. Shame on me…
… moreRikki Aoki
Went here and while waiting for my food, heard yelling. Watched as 2 black employees were yelling at and accusing a white employee of stealing from the till then right afterwards made mention that the assistant manager is already under investigation for stealing from the till. Have been told by people who frequents here that this isn’t the first time they have been yelling and accusing a white employee. This location is racist, please beware
… moreGwen Artis
First of all, the person taking the order repeated my order to me…..not what I received. November 7 2025 evening. I ordered 1 Dave’s double just the sandwich, 3 biggie bags with cheese burgers, and BBQ and Tia Chilli sauce. Got home, the Dave’s double was a double bacon cheese burger. All biggie burgers were cold, co cold the cheese wasn’t melted and bread cold and stiff. Water down grape sodas no carbination….no straws….no napkins….no sauces….no decent service!!!
1 called several times.. no answer.
… moreTaylor Townsend
I have been to this location twice in the last week for breakfast in the drive thru. Both times I got the maple chicken bacon croissant sandwich with the breakfast potatoes. The service has been wonderful and my food was hot and fresh with less than a minute wait at the window! The breakfast team here is on top of their game!
… moreHernesto Diaz
Order togo got wrong the first time and called very nice lady answer the phone i said ,can you come get it ? Well i did …….had to miss part of my eagles game today we ordered again and got the wrong order again ,so sad that happened!! ( cleaning whys need a lot of help there a lot ) o well we tried sonic and it was so good and right !
… moreMagdalene Rothberger
We waited in our car for about 35 minutes for our order, even though we were the only car in line when we had originally ordered. During that time, they handed us the wrong food. Despite our telling them multiple times it wasn’t ours, they left it with us anyways. They then came back to take the order after we had put our hands all over it—we suspect they just gave it to the car behind us.
Eventually, we had to go inside to remind them about our food. When we finally got it, the order was still wrong: both drinks were incorrect, and the frosty was the wrong flavor.
Avoid location at all costs.
… moreCaleb Camacho
I have never encountered a more incompetent fast food restaurant. No, I’ve never encountered a more incompetent business ever in my life. I have NEVER received a correct order or an order within 30 minutes. Everyone who walks in there has to wait for them to get their stuff together and make their order, even if they ordered ahead of time. This place is a dang mess.
… moreTylette Shepherd
Went thru their drive thru order a couple of combos. Went to the window and paid $42. 45. No one was in thw line behind me so I asked if I could add 2 chili’s. The guy at the window said I had to drive around the building to order 2 chili’s. Literally no one in the line still at the window as I type this and no one has pulled up. Terrible customer service and I will not patronize this location again.
… morePatrick Brown
Horrible customer service. I set in the drive thru for over 20 minutes. Just to get told in the beginning give me a second sir. I said ok. Then 10 minutes later I said hello. Than the young man said Sir, I told u a second. Then 10 minutes later he said go ahead with my order. Then didn’t even have what I wanted. Just terrible!
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