

At Wendy’s in Pittsburgh, PA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Pittsburgh, PA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
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12 Wendy’s Locations in Pittsburgh, Pennsylvania
Swissvale – , PA – Wendy’s Locations
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The order was pretty simple: #1 small meal + 2/$3 deal comprising a sausage muffin sandwich and a small seasoned potatoes. The lady behind the counter very slowly rung it up, and after not repeating any part of the order back to me, said it’d be a little over $10 after my $2 off a breakfast combo deal. I received my receipt, and it turned out she somehow misinterpreted my order as having 2 muffins in the 2/$3 deal plus a side of small potatoes, charged separately at full price.
I pointed out the error to the cashier, and she basically tried gaslighting me into thinking I ordered a 2/$3 deal comprised of 2 muffins, not one muffin and one small potatoes. I told her I only wanted one muffin, not two, so she went over to the drive through window and – after about a minute – refunded me $2 of my order.
There was just one more problem: while they refunded me the difference, they then set out my order incorrectly anyway, putting out the #1 small meal and a sausage muffin – but omitting the additional small potatoes for some reason! I wanted to bring up the mistake, but not wanting to be a Karen, I said “to heck with it” and begrudgingly accepted what I was given.
The food being decent and the restaurant being fairly clean are probably the only reasons I have for giving a 2 instead of a 1.
Plus I needed to get too UPMC to visit with my mother so I had little time to assess the eating environment around me.
The Pop machine worked fine and the bathroom’s was clean as well. The Fall decorations added a festive environment to the Wendy’s. The chicken nuggets were still warm from being out of the oven.
This is the most incompetent group of people that I have ever experienced in my entire life. From bad hygiene and cleanliness to the most lazy and disgusting attitudes I have ever had the displeasure of dealing with.
Not once have they ever gotten an order correct or extended the least bit of curtesy to customers.
Two weeks ago, after waiting in the drive through for 30minutes I was handed a bag of food in which the burgers were wise open and thrown in the bag. Open. I have never seen something to disgustingly lazy. No apologies, no management involved, no nothing.
I’ve worked in food service all my life and was livid and demanded a refund.
Today on a whim, I decided to give it another shot(being short on options in Lawrenceville)usual terrible service including no receipt, no sauces or spoons. the pictures are from 2 jr.bacon cheeseburgers I just received exactly as they were received. No tomatoes were requested due to an allergy. Clearly, the tomatoes were put on and then removed.Instead of being remade, as there are tomato seeds present. There is less than one piece of bacon on both! And a shred of bad looking lettuce. No management will or has responded. Do not ever go here and hope for automated fast food in the near future. Disgusting.