

At Wendy’s in Ithaca, NY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Ithaca, NY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Wendy’s 326 Elmira Rd – Ithaca
1 Wendy’s Locations in Ithaca, New York
Wendy’s : r/ithaca – Reddit
Last Updates
Reviews
We drove up to drive thru @ 645 pm Sunday night 3/1/26. There was one car at pickup, one car ordering and us. No one was inside. The car in front of us left after waiting 6 minutes to order. We pulled up, waited another minute and a half then decided to back up and go inside to order. After entering and waiting at the register another minute and a half decided to enter our own order at the kiosk which took another couple minutes. While doing that someone came in after us and was waited on. I asked staff what was going on. They said they were busy. I was tired of waiting and went outside while my wife stayed to get our food. I noticed drive thru was backing up but starting to finally move. Waiting 10 minutes outside, I went back in because another customer was not happy either having to wait 12 minutes for one sandwich. We finally got our food after a half hour. Management was decent explaining they were busy and had grub hub and door dash orders. All fast food restaurants need to prioritize customers who come in (take your order within 1 minute – the customer should not feel like they are imposing or bothering you) and at most it should take 10 minutes to order and get your food especially if it is not busy at the time the customer arrives on drive thru or inside! Corporate needs to change the way they prioritize customers and run the business.
Today I paid almost $10 for a “large” chili and a drink. For clarity, the large chili cup is about 3¾ inches tall. For that price, it’s essentially a small chili and a small drink, just not priced like one.
I asked for less ice, and the cup was still filled completely with ice. The chili came with two small packs of crackers, which doesn’t exactly help justify the cost.
There was zero communication at the window, not a hello, not a thank you. My card declined once, worked the second time, and there was no apology or explanation, just attitude.
Slow service, overpriced portions, ignored requests, and poor customer service. Not worth the money and definitely not worth stopping here if you’re on a lunch break.
The good: The soda machine works. The menu is more expensive. You can place a face-to-face order more quickly, but there is still a delay. The Wi-Fi works great.
The bad: The shiny new furniture is about as comfortable as sitting on a wooden board. Surprise! The chair seats *are* wooden boards, about as soft and flat as the ceramic-tiled floor. The in-app coupons have morphed from useful, actual values to small discounts on extra items added to your order (that is, gone from generous to miserly). Speaking without evidence, the portions seem smaller, too.
The corporate: pay attention to the methods—like weighing the order—used to ensure accurate fulfillment. Note the emphasis on remote ordering and pickup.
Fast food is fast food. There’s not much to distinguish this Wendy’s from any other. However, I agree with other reviewers who note that *recent* order accuracy is going downward at this location.
Other’n all that, the place is pretty well-kept. It’s clean, both dining area and bathrooms. There’s plenty of parking. You can’t get the 4-for-$4 special any more (it went to $4.44 and then to $5, and it seems smaller), but pricing is no worse than other fast food joints these days.
So let’s talk about the service and the venue and the other things going downhill.
The TV was removed some time ago. There’s a rumor that the intention was to discourage people from sitting at tables for too long.
This Wendy’s has switched from personal service to two ordering kiosks (luckily, the kiosks were moved away from the counter during the renovation, so they aren’t between the customer and the counter staff!). If you want to order personal-like (or, for that matter, want to scan the QR code required to take advantage of the Wendy’s app) or if you want to pay cash, you have to wait until the one person who speaks English and is authorized to use the register…has time to wander over. You can wait few minutes.
The kiosks themselves are brain-dead.They work very slowly. Placing anything but the most mundane order takes longer than personal service. As marketing studies have shown, ordering kiosks generate larger (and more expensive) orders. Patrons are on the losing end.
It hardly matters what the language is spoken behind the scenes, as long as the customer-facing staff are able to communicate well…and the prep staff fill the orders accurately.
That said, some time back there seemed to be a massive personnel change, bringing a new /lingua/franca/ to the kitchen. It happened in the same time period as the missing TV, the lost Wi-Fi, the ordering kiosks, the broken beverage machine, and the inaccurate orders.
It’s almost as if a new manager decided to cut costs in every way he could, from equipment to staff…and replaced workers with poorly trained and inexpensive new hires.
If your order costs more than $10…consider a good sit-down meal (salad, bigger burger, more fries, and beverage) at the place-with-the-chili-pepper-logo down the street…for $14, including 8% tax and 18% tip.