Olivia Robertson
The owner of Wendy’s in Vails Gate Should be ashamed of him or herself. The food is absolutely disgusting. The staff is completely incompetent. The premises is utterly filthy.
I took my daughter and her friend there after soccer practice today at 11:30… It was over $10 apiece, almost everything we ordered was incorrect… What we got was absolutely disgusting.
They were not busy, no one was eating inside, and no one was behind me in the drive-through, and the manager seemed to take it personally when I wanted to exchange what they gave me for what I actually ordered.
When fast food for three people is over $40; I think most people would expect it to be what they asked for and paid for.
The staff gave me the location’s phone number when I ask for the owners information. If you are the owner or know the owner of Wendy’s in Vails Gate, NY- please reach out to me. My number is on your answering machine at the store, or you can find me on social media.
… moreFaith Ferrante
Let me just start off by saying this was the most disgusting and unprofessional service and food i’ve ever put in my mouth. lady who took my order was very disrespectful, and as i pulled up to the window to get my food she was stoned off of weed. you can smell it through the drive through window. let me just say this place needs to find a better staff or needs to close this place down. my entire order was messed up and completely disgusting causing me to waste $30 dollars. i will never return and i hope this company or owner finds this review. action needs to be taken effective immediately!
… moreEric Hull
Absolutely love the host Brayan, tonight he had the exact energy I didnt know i needed from the drive thru host. I was at the end of my work day- tired, hungry, and mentally a little shot. I pulled up and Brayan had such a positive attitude and energy in his voice on the speaker, and it maintained at the window. He was polite, professional, positive, and just fantastic.
… moreAutumn Babcock
Unreasonably slow whether you go inside or the drive-thru. You walk in and it doesn’t looked like anyone is working they’re all hiding in the back. The place is always messy, no napkins, no cup lids. Even just getting drink cups takes 20 minutes because no one is up front. The drink dispenser is always out of pretty much every option except basic sodas.
… moreAlyssa Danielle
Whoever was working the drive thru taking orders just now was so kind and accommodating. Great, welcoming attitude. Give him a raise!! The food was also fresh and delicious.
… moreJ S
So slow you’d think it was one person working the back. They gave up on the register but the kiosk glitches. WALK IN VERY SLOWLY, the floor is extremely slippery. God forbid they forget something you’ll be waiting another 30 minutes because they don’t acknowledge the customers at all. And no one speaks english luckily I know a little to communicate. TERRIBLE
… moreBlazed
This store specifically always serves my food hot, fresh and always cooked right. No soggy fries and chewey bacon here, only fresh salty fries and crunchy flavorful bacon.
… moreChris Lucas
Genuinely The worst fast food place I’ve ever eaten at no one in there even speaks proper English. They messed up my order three times. There was a hair in my son’s burger. This is outrageous and I think a health inspector needs to go Possibly someone to check legal status of half the workers
… moreJunior Valverde
They have messed up my orders a lot of times and when i asked for a two sauces they gave me one like that.
… moreEdwin Diaz
This has to be the worst service in the fast food industry no matter how many chances I give this place they never seem to get it right. Service is super slow. Why should I have to leave the drive thru because no one is there to receive my order. So pull around to the front and order inside and it’s even worst. Takes 25 mins for my order of a kids meal 4 piece nugget to get to me. Never ever will I come back here. Maybe it doesn’t matter to the owners and if that is so they shouldn’t own this location. They need to train all the employees starting with the managers. It trickles down from the top to the bottom.
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