Erin Rochester
Went here for quick dinner one night after my daughter’s game, because we absolutely love Wendy’s food. This particular location in general was not what we had expected at all. Upon arriving we ordered our food at the kiosk which was completely fine. After receiving our food which looked as though it was soggy and had been microwaved. We went to get our drinks and there wasn’t any diet available to us and that would have been an issue but my fiance is a diabetic. Then we went to get some condiments and napkins and there wasn’t anything available out front for us to use so we had to ask for stuff and we felt like we were a nuisance because they were hiding in back. It felt as though there wasn’t any heat on in the building and we were bundled up in our jackets still freezing. As we sat down to our table we had to wash our own tables because they were all dirty and half the building lights shut off so it was pretty much dark minis three lights that were on near the door (but the place was still open).
My daughter went In to use the bathroom before we left and there was human poop in the sink smeared in there because there wasn’t any toilet paper in the bathroom. That was that we will never ever return to that location again. I’m usually one to give the benefit of the doubt but it was beyond disappointing disgusting and the service was terrible as they made you feel bad for asking for things. I’ve been to plenty of Wendy’s before and this one is for sure disappointing.
… moreL. L.
Had Wendy’s delivered. Poor Door Dash driver was left waiting over twenty minutes for my order. Ordered Biggie Bags and only received the sandwiches. Frosty were half melted, see pictures. Door Dash refunded for missing items, but still dinner was ruined. Entirely Wendy’s fault as driver can only deliver what they were given.
… moreThomas Kubiak
Amazingly fast service. I pulled in to grab a quick bite and my meal was ready in less than 3 minutes – I was not expecting it to be that fast. I will say the fries were not as good as they are advertised to be – they definitely needed salt, although they were hot. Plus I feel like the large should have more in it. Overall good and super quick fast food.
Review updated… Placed take out order from web app. You can’t finalize the order until you get to the store. Then you wait to have it made. Burger was over salted and well done. Fries were not good. My feet stuck to the floor as I walked, needs to be cleaned.
… moreMike Wagner
Just ordered food via the drive-through at around 9:50 on October 3. Upon arriving home, we realized we have been given the wrong order. Wasn’t worth it to drive back at that point just annoying. Shouldn’t be the customers job to verify that the right orders are being given out appropriately…
… moreKaya Smith
DISGUSTING! I went through drive thru & was trying to give an employee my order but the drive thru speaker was very hard to listen, as I try to finish saying what I want nobody responded to us. We drove up to the window just for a guy to tell us we can’t proceed to ordering anymore due to their speaker not working. So I continue to pay for the little bit of food I got to order before the speaker stopped working on me. I finally got my food & my food was put together very bad , cheese on my bacon fries was not melted , I got an opened bbq sauce & nuggets was cold. NEVER AGAIN I will forever hate Wendys
… moreMike Rose
60 miles into my bike ride I refueled here with the pretzel bacon burger. It was served fast from the drive through which was great. But I ordered a large size combo because I wanted large fries. But all I got was 3/4 full carton loosely packed. A practice I’ve noticed done by all fast food places. Charge for large and give medium. Franchise owner and management should correct this. It’s not honest business practice. Would’ve been a 5 rating if I wasn’t screwed over my fries. Hope the skimming of the fries was worth the 1 . Where’s the beef? How about where’s the fries?
… moreDerik Schneider
Food was meh. Were these fresh patties, didn’t seem like it.
Men’s bathroom was jacked up. Can’t close at all door and the toilet paper hold was ripped off the wall.
Main floors are slippery. Furniture and walls are dirty.
… moreCarol Williams
Went through the drive thru for food. Ordered the chicken nugget meal large with a chocolate shake, plus a son of baconator meal large with a chocolate shake which totalled about $35.00. when the young lady handed me the food I immediately tried a fry. I said to her the fries are very cold there is no heat to these fries . So rudely says pull up to the door, I day do you want to take these back. She rudely again goes with a sharp tone pull up there to the door. I say I’m trying to ask if you want to take these back and just pull away towards the door. After a few minutes she comes out the hands me s bag and immediately turns and runs back towards the door. I look in the bags the fries are fresh and very hot however it’s one (1) order of fries. I tried to yell out to catch her but she’d enter the door and it was immediately closing behind her so she didn’t hear me or ignored me. As there was no one currently in the drive thru I backed back to the window beeped my horn. She appears and goes what ! I say you provided me with only 1 order of fries. She says well you didn’t say you wanted 2 replacements, I go I ordered two meals informed you the fries were cold, tried to give them back to you a couple times , but all you were concerned about was having me move up to the door like there was a line. If I ordered two I should get two…only makes sense. She walks away. Comes back with the other fry and immediately closes the window and walks away!!
… moreK G
Yesterday I waited 15 minutes in the drive through and was told to move into a designated parking spot while they finished making my sandwich. Not only did they get the order incorrect but after I took a bite I noticed that the chicken patty was not even fully cooked! Safe to say this is the last time I’ll visit there! Steer clear of the east greenbush location… Your risk of get food poisoning is highly likely! ♀️
… moreBrenda Johnson
Perfectly fine for a quick meal. (Although not cheap! medium combo meal- with junior baconator burger, fries & drink was nearly $15!) Food is on the better end of “fast food” as far as fresh taste. Service was pleasant (self serve kiosk I skipped and opted for human interaction) Restaurant was clean enough…and there was plenty of seating available. Adequate wheel chair accessibility into building…not sure access to self serve soda machine would be possible.
… more