Wendy’s

  3.2 – 870 reviews   • Fast food restaurant

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At Wendy’s in Fall River, MA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Fall River, MA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Fast-food burger chain serving sides such as chili & baked potatoes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 02721

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Reviews

Aiden Rezendes
Count your days Wendy’s….. You have the audacity to charge me 50 cents for a single BBQ sauce for my fries. Imagine the feeling I had opening my Wendy’s bag after driving all the way home only to find not BBQ? But Honey Mustard… HONEY MUSTARD!
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Matthew Poirier
This was one of the worst customer service experiences I’ve ever had.

My total was $6.42. I paid with $20.50 and was given only $14.00 back with no coins. When I asked for the correct change, the cashier told me she “didn’t have any.” That is not how a business handles cash. Period.

When I asked to cancel the transaction, I wasn’t even given a proper receipt at first. The cashier handed me a receipt showing $0.00 and walked away from the counter.

The manager then came over and immediately confirmed that there actually WAS change in the drawer, directly contradicting what I had just been told. At that point I asked for a refund instead, and during that process the manager told me she “would have given me the food for free if I wasn’t so rude.”

That comment was completely unprofessional and inappropriate. I was calm and simply asked for either the correct change or a refund for an incorrect transaction.

Between the incorrect change, the lack of a proper receipt, and the dismissive attitude from both the cashier and the manager, this location has serious issues with both cash handling and basic customer service.

If this is how transactions are handled here, I would strongly suggest management takes a hard look at their procedures and staff training. This was unacceptable.

I urge corporate to take a look at their own books because you can’t possibly keep accurate books if this is how you are handling your business. I will be contacting the Massachusetts Attorney General.
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Chris S
Absolutely slowest drive thru in the area. After waiting half an hour, you get burnt nuggets and soggy fries. It says they close at 2 but don’t bother going after Midnight. They’ll either refuse you entirely or tell you you need a doordash order for some reason. Not worth the hassle so I just end up at Taco bell
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Ana Rivera
I came in yesterday 1.25.25 and a young man was at the register took my order, and it was expedited quick. The food was warm, restaurant was clean and there were plenty of seats empty in the dining room. Very friendly staff, and well prepared food. I enjoyed being there with my granddaughter, they had coloring papers and dragons at a well stocked condiments station which was also very nice.
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StarriiDreams
Food was cold and everyone ignored me when I was waiting for it. Opened my bag to see I was duped out of 2 nuggets. I don’t understand why I couldn’t just get what I paid for.
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Claudette Bridges
The people that work here do not pay attention to the orders or how to make them. I ordered a sour cream and chive baked potato – no sour cream. Spicy Asiago ranch chicken club – nothing but chicken and cheese. Get it together…
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Juan Ruiz
1am only car and you forget my fries lol.. I got extra nuggets that are cold not the spicy nuggets I ordered also got the wrong sauce.. my chicken sandwich had tomato on it when I asked for no tomato and the guy repeated my order back to me..bacon double was the only thing correct but it was Luke warm.. crazy thing is I even waited an extra 8 mins for someone to bring out my food. Idk how they got this wrong I go there almost every night after work.
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Michael Mckenzie
I’ve been here several times and the night crew is often rude, and dont want to do their job. They’re supposed to be open late but for the last 3 times I went there they had excuses for why they’re not serving food. Today’s excuse was, they’re only doing mobile orders or door dash, yet they’re supposed to be open until 2 a.m. It’s only 9pm.
Something need to change here, starting with management.
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Mike Spano
Food was hot, fries were fresh. My sandwich looks well put together and when I opened it wasn’t all fall apart, it was all still intact. Food from fast food places aren’t always what it’s supposed to be. Usually they just slap your stuff together, throw it in the bag and out it goes. When you have good staff you can definitely tell a difference.
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Lisa
My grandson was the one eating so Im posting his views on the food. The counter person did not smile or even tell us our food was ready. The place was full of smokey like fog. All in all not too bad.
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