Wendy’s

  3.7 – 1,084 reviews   • Fast food restaurant

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At Wendy’s in West Springfield, MA we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s West Springfield, MA hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Fast-food burger chain serving sides such as chili & baked potatoes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 01089

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menu.wendys.com

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Reviews

Alex Bloom
They are advertising an $8 meal as pictured on their front windows, but they are charging $10 for this exact meal. The manager Jada said there is nothing they can do and that they don’t offer it for $8, so why are you advertising it for $8
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Kris Carrington
3/2/26 730 PM; They intentionally short you food in your order. Never leave without triple checking.
No fries in kids meals, no drink trays for multiple drinks
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Michael Peret
There were no other customers at the time I went but I had to wait 5 mins at the drive through because they had to “count the register drawer”. When I got to the window I was told they were out of chicken tenders. Since I already placed the mobile order and pre-paid ,I asked what I could get that would equal what I paid ($6) and got a black stare and “I don’t know, just get anything”
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Alfredo Wilson
This is my second visit to this particular restaurant. The first time I do recall the service was extremely slow but at least the food was good. This time the service was prompt but the sandwich I got was almost inedible and the clerk was insistent that she had to charge me for a large. They had no other sizes. It was also breakfast and there was no offer of coffee. Just told to go to the soda machine. I should have known something was off when the clerk was trying to force me to do a survey immediately and then tried to tell me what answers to put. Pretty shady. The store was pretty nice and clean inside so I will give them that.
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kayla jablonski
first of all, i was charged 15 extra dollars and refused a refund, then they completely missed half of my order in the bag. i wasted 40.00 with no refund option. will not be returning.
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Amir and Eugene Fun channel
I was in this store on 10/21/2025 around 5:30 pm. There was a gentleman in front of me with three young boys, no one took his order after waiting 10 minutes, the crew was walking in and out, eye contact was given more than once, still no service, he left with his children without food. I, proceeded to wait another 5 minutes or so, and nothing, finally, I asked “If anyone was going to take my order”? 2 crew members behind the counter looked at each other and the young woman said, “You have to give me a second” I also left without placing an order. When I was leaving the back door by the drive-thru was open and 3 crew members were smoking outside! Not, to mention the music was blasted in the front!
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Luis C
Cave here for two biggie bags and with no notice they were upgraded to large so when I ordered one more item av number 1, my bill was 34 dollars. No one asked for large, it was just a forced onto me.
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Sonia Mendez
First time going to this Wendy. From beginning to end service was excellent. The night crew pays attention to detail.They definitely have swag and while also providing superior performance. I appreciate that. I had a hard day today, but it ended well because of Wendy’s. Thank you. My meal was delicious.
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kyle M
The past 3 times I’ve tried to use the drive through they claimed that “they are not taking orders at this time”. Confusing because your hours say that you are open. Looking at other reviews, it seems like I am not the only one that notices how sketchy this place it.
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Mike Slater
It’s gross. The staff never wears gloves or hair nets….. you’re dealing with peoples food! Not only that, I paid for a Dave’s double and got a single….. not only that! Looks like a booger under the burger! And it was the messiest wrapping I’ve EVER seen. Terrible terrible!! Didn’t even eat it went to McDonald’s and it was clean and
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