hannah shirely
i’m not the type to write reviews, and i have a large patience scale for the people who serve me, especially regarding food but this was absolutely wild. i placed a mobile order at this location around 9:30pm monday night, (2/23/26) and when i arrived i waited about ten minutes before getting to the speaker (no problem, busy night which i absolutely understand because i also work in customer service. at the speaker there were no problems, but upon arriving to the window they informed me they had no frostys, which was apart of my order so they asked if i’d like anything else. i tried to see if they had other dessert options but they were out of cookies, so i told him it was absolutely fine, i could just get the money back through the app. after a couple more minutes, he starts yelling at another man, walking in the drive through toward the window to presumably change a wrong order. Still, even though i was at the window and there was an entire other person being waited on, was entirely fine with the situation and continued to wait. finally our food was handed off and i made the mistake of not checking the bag before pulling out. (maybe this part is my fault yes, but i didn’t want to hold up the line even longer) we get three feet away from the window before realizing our order is wrong and we’re missing three components from our order and the line wrapping around the building, so we decide to call and see if we could come in to sort things out, still, entirely calm and willing. We drive around , nobody opens or is around the first door so we try the other one on the opposite side, no one still. we were waiting on this for 10+ minutes, and the entire walls are glass, nobody was around at all. so i called again while leaving to let them know they really need to get it together, and the employee rudely tried to inform me he was in fact waiting by the door, which i can assure you, he was not. i just truly hope this place improves, not everyone i spoke to was necessarily rude, but many were. Please improve not only for your consumers but also for your truly good employees who do their job well.
… moreAnthony Ferreira
This Wendy’s will leave you waiting at the drive through speaker for 5 – 10 mins without acknowledging you are there. Don’t bother saying hello. They’ll snap at you for even asking if someone is there. I’ve tried giving it multiple chances, but I’m done after todays visiy. Day old buns and missing a third of my order is the last straw.
… moreKaitlin Haslam
Sent someone for breakfast this morning. They took the order, then told us they didnt have biscuits after the order was done. Ok fine, whatever. Then they decided they wanted to charge for sauces. The employee was extremely rude even after the manager said don’t worry about it. She went into the kitchen to talk shit to the other employees, then switched to Spanish when it was brought to the managers attention that she could be heard. Normally I dont have a problem with this place, but this interaction was extremely ridiculous. They need an overhaul on their employees. Disrespect should not be tolerated.
The manager was decent, but their employees suck.
… moreDenise Fitzell
I received very poor service at this site today. Waited at the counter for several minutes as I watched the worker fill 2 pickup orders. Never acknowledged me nor said she’d be with me shortly. Finally took my order without saying a word. I paid and noticed she charged me 2.89 for a small cup for water for my elderly mother. I questioned it and she said yeah for the cup. I told her I’ve never paid for water at any fast food place including here. Again saying nothing she went to get a key and dropped the money on the counter. When my order came she pushed the tray at me. My mother got a sour cream and chive potato which had neither with it. I waited then asked for the sour cream and butter. She said wait. A minute. Again after a few minutes she disappeared and came back with the items and dropped them on my tray. Nothing said. I wanted to talk to the manager but there were too many people around and didn’t want to embarrass her.
After all that my burger was not the best I’ve had there. Cold bun and cold burger.
We were there on 10/8 at 12:30. She had no name tag on.
Sorry for the rant but I’m retired after 50 years in retail and don’t usually complain but this visit was extremely disturbing to me.
… moreShereen hallab
If there was an option for minus stars u guys would win! This was the worst experience ever honestly. An order for over 50$ and they couldn’t get a single thing right. Went home and the whole order was wrong. Went back to them again and they got it wrong AGAIN. When i tried calling them or the costumer service no one would answer. It’s such a disaster they got my burger wrong three times like what in the world is wrong with this place?! Three times? And guess what it wasn’t even good.
… morejulian cornejo
Never coming back to this rude establishment. I ordered my meal and politely ask for ketchup. They look at me like I am wrong and only give me two packets. When I asked for more, I get another bad stare from the worker like it is coming out of her pocket. Such a rude place and will not be coming back ever! If you want attitude definitely go there.
… moretrevor tillinghast
The food is usually good helenfresh from this location, the problem. However, is the employees that do not pay attention. Simple things get overlooked too often. At this location, my suggestion is Don’t try to alter your order at all last 3 times even trying to add cheese in my sandwich. Being a breakfast sandwich, they even messed that up, how, when it comes on the screen, you ask me and it says it on my receipt, but they don’t put it on lack of paying attention. Will not visit this location in the future ever again
… moreBIG GEE BABY
Why the heck do they never have sauces. Bought chili and needed chili sauce. They said they were out. Two weeks later they were out again!! They need to order the condiments!!!
… moreKeila Santiago
You order one size, they give you less.
Verify your order before leave the drive tru.
Missed ingredients.
The new queso fries…. no melted
… moreDennis B
This Wendy’s location is always slow, not only with customers but the service. Most of the time if I’m in the drive thru I get asked to pull up when I’m the only one in line and if I decide to go inside I’m basically waiting for someone to take an order for ages.
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