Deion Brown
On Sunday the 18th, I ordered three lightly cooked waffles and one order of triple hash browns. I specifically, requested my waffles be cooked lightly, as I always do, (I’m a local) and this has never been an issue until I dealt with EMPLOYEE ENZO.
When I received my order, the waffles were burnt. I politely asked for them to be remade, but Enzo refused, stating, “They can’t get any lighter.” I then asked him if another staff member—who usually prepares them correctly—could remake the waffles, and he flatly said “no”.
Enzo lacked normal cooking/grilling skills to understand how to make a Waffle without it being raw dough or burnt. He should have not been on the grill to start with. I was not the only customer who’s Waffles were burnt.
Enzo was disrespectful, disgruntled, and unprofessional throughout the interaction. As a long-time Waffle House customer, I was shocked by the poor customer service I received from him. Customers should not be forced to eat food without acknowledgement of food request when they are paying for it.
I love Waffle House, but this experience was unacceptable. Enzo lacks key managerial, and customer service skills. He should not be lead manager. Waffle House please do better with quality control on staff hiring, especially those like Enzo who are in roles they should not be in.
… moreJoseph Erexson
Always a great experience and food. This time did Texas bacon cheese steak melt plate, with gravy and waffle house sause.
… moreGreg
Owner was suppose to get back to me in reference to an employeee having a GUN and dropping it causing it to point directly at me while seated to eat. Kid was underage. I don’t mind guns however improper handling like that is how accidents happen that are irreversable. I will update if I hear back and if I don’t Hope this helps
2/23/26 Waffle House responds. Acting as if they know nothing about it. I will drop the owners phone number with the texts if further incompetence is shown
… moreRoman Bublik
If you get here at the right time, you get the best service.
We got here at 8pm
Fiesta is the dish to go for, its not on the menu but they still serve it.
… moreKatie Biggers Smith
Wanted to give a shoutout to Lisa at this location. She sadly had to handle an encounter with a customer who was extremely rude to her. She handled the situation with grace and was respectful (even when the customer was not) Thankfully the person left the establishment, and the restaurant was able to continue on as the Waffle House we all know and love.
… moreApril Clark
I got the pork chops i should have just stuck with what I always order the texas cheese steak!!! Pork chops tasted so FRESHHHHH OMGGG NOOO ♀️ I thought we seasoned out own food with salt and pepper ? The cook put a TON OF SALT IN THE HASHBROWNS that done it for me !!!!!!
… moreMarjan C.
If the cook wasn’t so occupied with jukebox and song selection, I would probably get my order right. I’m guessing she just came in for her second shift… Also, music is too loud. I didn’t come here to listen to some to rap or whatever it is called, this is not a place for that, maybe Im wrong, and if I am, I apologize.
I didn’t say anything simply because I come to Waffle house for one reason:
I’m hungry and want food now. Quick. Waffle house is a spot for that. Well, not this location…
As I was about to leave, place was basically empty and 2 employees were munching on something. Closing your mouth when eating is free, did you know that? I don’t blame any of them for anything, I blame the manager for allowing it.
… moreAquan Hills
Usually my go to wafflehouse since it’s close to home. Went there the other night and patiently waited for someone to take my order, which nobody did, but a gentleman came in there 5 mins after me and they took his order right away. Driving 10 mins down the road to the other was worth it to bot be completely ignored
… moreElena Makoviy
We had a quick dinner there. I like waffles with different flavors. And the food in general was good. Service is nice. It’s good waggle house till late. Sometimes it’s nice to stop by there.
… moreLila Lee
Me and my wife came to this Waffle House Friday night it was packed like most after the fair. We had a server she must’ve been new tall nice eyes wears a scarf. she took our orders we watched her call them to the cook at the time his demeanor was very cold as she called our order we watched them tell her we wanted a plate (we did not) we heard her try to repeat our order with the same response she brought over what was plated and offered to take it back with a smile. We told her it was ok and the food was not to my wife’s liking. We came again on Saturday night per my wife’s request and was meet with the same warm smile we choose to again sit with the same tall server. Again she took our orders but this time she seemed under pressure her entire section was full and she was still doing amazing at taking orders at a timely matter another guy (Mike) interrupted her and called his orders and she waited then when it was her time the cook again told her our order was wrong (it was not) when she served us we caught a glimpse of the cook saying stupid that really bothered my wife. When she then returned to refill my wife’s drink she looked sad my wife asked was she alright and she just broke down and left. It was sad she just left another cook came to try and explain but made it seem like the server was unprofessional when she was the upmost respectful and professional. I am leaving this review because my wife was deeply upset about this encounter so beware we would not recommend this restaurant if you would not like to see you’re server verbally abused. And the cook was an older white gentleman that had a nasty cough that after hearing immediately made me and my wife just want to jump out of our skin. And to that server you did amazing and we wished you wouldn’t of let me and my wife had an amazing tip for you!
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