Dulce Fuentes
accidentally went into this location I normally go to the one on Azusa and arrow and the service is great, however I called in an order and didn’t realize it was at this location, so of course I went in since It was my mistake. As I’m eating my food I noticed it had a weird taste to it, then I bit into a piece of plastic. I continued to look at my food more in detail and noticed several pieces of burnt plastic, which I realized that explained the taste. I called spoke to a girl who claimed to be the manager she apologized said they can make my bowl again or refund me I asked for a refund since I don’t trust the food from this location anymore. She said to come back with my receipt and give my name so I can get my refund. Went back today (the next day from the incident) since I had to stop at stater brothers. The cashier said to wait because she had to contact the manager, I sat for 30 minutes (spent my entire lunch break waiting) yet nothing once I got up to ask when the other girl would be there since I did notice she was busy she had an attitude and said she was not notified about that incident and she didn’t know who that girl was and that she still had to contact a manager. This is very annoying and disappointing. At this point I don’t even care to get the refund but you guys need to contact your team to communicate with each other and to be more careful when handling food.
… moreBEASTMODE
Damn this waba grill location HORRIBLE!
I usually order waba grill from 1407 N Azusa Ave, Covina, CA 91722. But I was in the area and figured give these guys a try and was expecting same as my usual waba grill location.
And…oh boy was I wrong. As you can see in my picture comparisons of both stores. This store here is a total ripoff, as you can see my steak bowl was only half filled, It’s like I didn’t pay full price for a half filled steak bowl.
No wonder this store has so many one star reviews. I’ll be asking for my full refund back and please save the automated message reply as well lol.
I’ll be sticking with my regular waba grill location definitely not this one. If you have the money and you want to get ripped off well this is the store for you lol!
… moreLuis Cazares
Great dining experience and amazing food! You’ve got to come, highly recommend.
… moreAdrian Ramirez
It’s pretty annoying when trying to place a take out order over the phone and the employee doesn’t even speak English to be able to understand! Do better Glendora
… moreVictoria Gomez
I was in the store on Saturday a few days ago. Michelle helped me and I want to highlight that her customer service was excellent, always in a cheerful and respectful manner. It is very nice to be treated this way when you arrive at the restaurant. Thank you very much Michelle for your excellent work.
… moreChristopher Ontiveros
Serves quality food that comes out in a short amount of time than one would expect! Michelle was my cashier, and she made sure everything was ordered exactly how I wanted it, with zero mistakes! Top working environment
… moreEric Ramirez
This Waba Grill is by far the best Waba I’ve ever ate at. The cashier Xitlaly was very respectful and professional alongside the cook Dairo making sure I walked out the door satisfied. Definitely will be back!
… moreThomas
Went over the weekend. Haven’t eaten there in a long time and missed the veggie bowl. Cashier Michelle was super friendly and kind!! Food and service was as good as I remember.
… moreHollee Kinsley
Yesterday I went in to get a value bowl and the girl behind the counter had her fingers in her mouth . I asked her if she had washed her hands and told her I saw her fingers in her mouth and she lied and said she did . I saw her the whole time . She did not wash her hands at all . I returned the food and got my money back . She also did not care how gross it was for her to do that.
… moreMatthew Rea
Michelle and Vicky have great customer service and got me my food quickly. Will definitely be back.
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