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Address and Contact Information
Address: 7117 Ogden Ave, Berwyn, IL 60402
Phone: (708) 788-4333
Website: http://palaceregency.com/
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Order and Reservations
Order: Order online
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Reviews
Fabz dlt
It’s my first time here, got there around 6:30pm and waited more than and hour to get seated. I was told over the phone that they don’t take reservations.
I read the reviews before hand and most reviews were negative, mostly complaining about the long wait time for everything. Therefore, as soon as we sat down we ordered our food and drinks. We got everything we ordered within 10 minutes.
The tacos were good, nothing extraordinary. They were a good size for the price. The drinks were good too.
I like the environment and the service. The only bad thing was the extremely long wait time.
The live music was great! I went on a Friday night and they had karaoke from 9pm to 10pm.
If you don’t mind the long wait time, and like tacos and drinks then this is the place for you.
… moreI read the reviews before hand and most reviews were negative, mostly complaining about the long wait time for everything. Therefore, as soon as we sat down we ordered our food and drinks. We got everything we ordered within 10 minutes.
The tacos were good, nothing extraordinary. They were a good size for the price. The drinks were good too.
I like the environment and the service. The only bad thing was the extremely long wait time.
The live music was great! I went on a Friday night and they had karaoke from 9pm to 10pm.
If you don’t mind the long wait time, and like tacos and drinks then this is the place for you.
Roberto Flores
The place has a great ambiance, they need more personal to provide the best costumer service and experience. They need to hire more staff, they only had 2 staff members taking orders. Our appetizers came out on a timely manner but our food came out 30 minutes later and it was cold. Seems like the food was sitting in the counter for a while before it made it to our table. The show was great and made up for the lack of staff.
… morechristopher gonzalez
Excuse the poor photo but man I was hungry , i haven’t eaten here sense before the pandemic and I gotta say this place is still fire I ordered the skirt steak tacos which are topped with beans , cheese and salsa. I also ordered the al pastor and man im glad the quality haven’t changed , the workers here are also friendly, I highly recommend anyone to give this place a try.
… moreEva Santos
I went with a friend and my 13yr old daughter on a Friday night. Despite the bad reviews, I think it’s worth going and experience it for myself. We were greeted at the door and seated within 5 mins. The food was decent. I really liked my tacos. Drinks were a little weak (according to my friend), but still very flavorful. The music was and the ambiance was GREAT! It was 80’s & 90’s music. Dj JR Lopez played the best music and we really enjoyed it. A quick shout-out to our waiter Alex for his patience and great service. Overall, i think the restaurant is making a huge effort to improve their service so don’t get discouraged and see it for yourself. Let’s support our local businesses!
… moreErika Ledesma
First time there and was pretty disappointed. We basically sat ourselves down because there was no one around until we saw a waiter and he said it was fine. After our waiter took our order we waited about 25 minutes for us to receive our drinks. Only because a woman I think she was the manager came by and asked if anyone took our order after telling her our drinks were out shortly after. About 5 min later our tacos came. The abuela tacos were good. I was just pretty upset as to why others who had just sat down got drinks and food before us when we had been there longer. Our waiter never came back to ask us if we wanted anything else. Our appetizer never came. And I personally think they need a better plan on seating. Maybe a host at the entrance. I seen a couple people leave due to no one approaching them at the entrance. Drinks were good. I wouldn’t mind coming back if they fix their issues and hire more workers.
… moreJazmin Roque
Being a vegetarian, I was extremely happy when I saw that they included a vegetarian taco as a part of their menu, which was very delicious. My mother on the other hand who isn’t and was able to try the tacos de abuela, said that they reminded her of homemade cooking and were also extremely delicious. This restaurant gave off positive vibes and the whole theme is super cute. The service was speedy and efficient contrary to other reviews, and the server Jorge was very helpful and friendly. He gave great recommendations as it was our first time being there and my family and I will definitely be coming back for more.
… moreA CO
My first time at Viva La Frida ! It was an awesome place to celebrate my Birthday. They were great in accommodating us days before this fun event. Their entertainment is awesome, and their tacos to die for. People there are very friendly and attentive. I would celebrate any other special group event there! Absolutely loved it!
… moreSusy Ferraz
Our experience at this place was a nightmare!! We had an umbrella fall, almost hitting my daughter on her head and we didn’t even get an apology. We had to hold it in place for about ten minutes before someone came to tell us that the reason it fell is because they don’t have the base for it. The manager (Sandra) came by to tell the waitress, to tell us, that we can stay or go as their are other people waiting to be seated. We cleaned the table with our own disinfecting wipes since it was visibly dirty. Everyone just seamed so busy. Sandra was also wearing her mask on her chin the whole time and she is very rude. The rice is disgusting and the drinks are weak. We didn’t get any napkins until after our meal. I left several comments and a review on their Facebook page and a private message only to be ignored several times. They also removed the review tab off of their Facebook page, and comments with complaints are deleted immediately. The place looks nice, but it’s not worth it. As soon as we paid, Sandra came by with a few others to have us get up and leave. I understand it was busy, but she could have said thank you for stopping by and smiled, since she wasn’t wearing her mask.
… moreMariana Munoz
When my girlfriend and I arrived at 7pm the manager shook our hands and seated us. The drinks were good, but apparently our order didn’t go through to the kitchen, but everyone around us their orders went through, so we were waiting for 40 mins on tacos. The waiter never once checked to see why were waiting. He missed up both orders once we actually got our food and then brought out the rice and beans at the end of the meal after we were finished eating and the Mexican rice wasn’t even cooked right, it was mushy and sticky. The service was horrible. I wouldn’t recommend it to anyone.
… moreM Perez
This place was very disappointing. I should of really looked at the reviews before I went. I don’t recommend anyone really to go. You can find somewhere else who makes good tacos and makes good drinks for the amount of prices they have for each item of the menu. The waiting time to take my order was so long it was ridiculous and it wasn’t even busy! They were taking temperatures and they were just picking and choosing. So if people have Covid well you know where you got it from if you go here. Also just to inform the graditude will already be included in you bill even if it’s two people in your party. Another thing they do not give out free chips with salsa. Hope they end up doing better.
… more