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Reviews
Price per person: …
First time, I went by…it was not opened as it indicated on the sign.
I am aware of her another location in Newton and have had the food there. So, I decided to give it a try here. Everything was cooked or heated up in microwave (which I did not mind too much – I was willing to compromise my preference of freshly cook and was thankful that we have an option here) however the food was not properly prepared, in my opinion.
I ordered a Pad Thai and the noodles was cook in a hot water, then a sauce was poured on, and the meat & bean sprouts on top. It is deceitful. (Pad Thai is a stir-fried rice noodle.) What it was served to me was definitely NOT Pad Thai. She should have called it a house special noodle, not Pad Thai. This is giving a bad reputation for Pad Thai, one of the most famous Thai dish.
My friend ordered the tempura and the shrimp puffs, they were heated up in the microwave and was not crispy or crunchy at all.
I noticed the white electric kettle has been used to heat up some proteins and repeatedly one after another. Cooker was left on the floor next to her feet, I do not think this will pass the health inspection if the inspector was there.
As I was sitting and waiting for my food, I noticed few things that concerned me about the cross contamination and wondering if the food was properly handled. With her gloves on, I saw she was handing raw food, cooked food, kitchen appliances, electrical panels, fixing the outlets, cash, and credit cards. I also saw she cut the veggies straight on the hard plastic table – like the fordable picnic table, not a cut board – straight into a container.
The cost of the food ($15-16)was more than what I was willing to pay when I saw that the Pad Thai was not Pad Thai and the way it was prepared. I did not appreciate the way of my and other food were handled. My Pad Thai did not have much favor, it was just blank. I felt foolish that I had finished the Pad Thai. I do not mind to pay $16 or more for Pad Thai or any good food if it is worth. But I personally think it is too much for heat up food in microwave, plus the quality is not as expected. In fact, I do not think I would eat Pad Thai from this location.
I am undecided if I am willing to give it another try as I keep hearing some people said the Pho is good. I personally believe Grinnellians deserves good quality food.
I wish her well.
I was excited to try a new restaurant in town, but having been there, I am embarrassed for the people who run it.
When I placed my order, they said it was a 20 minute wait. No problem. I sat down. They let me know that I could “leave and come back in 20 minutes.” I didn’t have anywhere to go, so I waited.
While waiting, I kept hearing the ding of a microwave.
*ding*
*ding*
*ding*
I watched for a while and finally asked, “What’s in the microwave?”
“Uh… what?”
“What are you using the microwave for?”
“Huh? What?”
“What are you making in the microwave?”
“Oh. Everything.”
“Oooh.”
They told me that they “didn’t have a kitchen yet.” I observed that a kitchen would seem to be a necessity in a restaurant. The lady told me they were “a deli” and that they couldn’t get a kitchen “until they got ventilation.”
I sat there and thought about my order, which included three items that are traditionally fried… as in “crispy”… as in “possessing quantities not attainable in a microwave.” I thought about the chicken pad Thai. About the lovely textures of chicken and noodles turned alternately dry, and mushy, when reheated. About the yellow curry with tofu, the delicate flavors that would be indiscernable on a tongue burned by over-hot broth, the cubes of over-cooked tofu turned to rubber.
Then I was asked if I wanted to pay (no problem) a $55 bill that, with the debit card fee and tip, came to $70. No problem.
As they were packing my food into the bag, the “cook” asked for one of the Styrofoam clamshells back, put something in the dish, and heated it again in the microwave… while it was still in the Styrofoam clamshell… and then put the order back in the carryout bag.
She asked me questions like: did I live in town? had been there before? Did I know their other “full service” restaurant 20 minutes away?
*I* watched as the woman at the counter heated my yellow curry in an *electric kettle* and struggled to pour the broth (vegetables included) from the spout and into a Styrofoam cup. She then asked me if I was allergic to peanuts and, hearing that I am not, used a bare hand to sprinkle peanuts on top.
“How long have you been open?”
“Five weeks.”
Five weeks. Five weeks without a ventilation system? Five weeks without a commercial soup warmer? Five weeks surviving on the reputation of a “full service” restaurant 20 minutes away?
I have so many questions and none lead to good answers. How long ago was this food made? How was it being handled in a place where ungloved hands that also run the till garnish it? Does an electric kettle get chunks of food to the proper temp? Who just *doesn’t* build a kitchen, calls their hot food restaurant “a deli,” and hopes no one will notice? How does anyone have the audacity to charge $70 for reheated food?
What is even going on here?
“You know what? You guys can just keep it. It’s ok. You can just keep it.”
“Do you want us to refund you?”
“No. It’s ok. You can just keep it.”
I have no idea what happened to my order after I left. I *hope* it went in the trash, which is where all the leftovers they are passing off as fresh food should go. But, seeing as how the people who run this restaurant clearly know better and do it anyway because they don’t actually care, my guess is that the next person who ordered shrimp tempura, chicken pad Thai, and yellow curry with tofu, was in for a very unfortunate surprise.
If you want to open a deli, open a deli. This place is not a deli; this place is an insult.
The owner is very friendly!