


Innovative takes on Mexican tacos, plus margaritas, prepared in an upbeat locale with a cool vibe.
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Now open for Dine-In on Greenville Ave | Velvet Taco
Velvet Taco: You’ve Never Had a Taco Like This
Velvet Taco Menu | Fresh Ingredients and Globally Inspired Flavors
Reviews
I work nearby in the State Thomas neighborhood, and I typically order online and pick up at the window. Yesterday I decided to visit in-person because their online ordering system was glitching, and I wanted to take advantage of the Tuesday special. I walked in at 4:48 pm — the restaurant was not busy (only a few tables occupied, plenty of staff visible behind the counter/kitchen) — yet no one greeted me or came to the counter to take my order for nearly a full minute. When someone finally did come, their tone was flat and it felt very transactional, with no sense of welcome or acknowledgement.
I told them I wanted 5 × #3 Spicy Tikka Chicken tacos, and that I’d pay $11 in cash and the rest on my credit card. My order number was #96, and the staff name on the receipt was “Carmen C.” (not sure if that person handled the payment). They appeared unsure how to process the partial payment, and had to call someone else (possibly a manager) for help. They took my cash, ran the card, and then I waited around 5 minutes for the food. When my name was called on the intercom, the person behind the counter turned their back and walked away rather than handing it off properly or offering “thank you, have a nice day.”
I drove home and opened the bag — only 4 tacos were inside (I ordered five). I called the store to report the issue; the person on the phone gave no apology, emitted a sigh when I told my story, and didn’t tell me they were going to place me on hold. After about 15 seconds of silence I heard background music and realised I was on hold. After about 1 minute someone picked up and said I could either get a credit or refund, or come back to pick up the missing taco. I opted for a refund for convenience. They put me back on hold to process it. I waited almost 20 minutes. During that time my boyfriend called from his phone and they told him “oh it’s already processed.” If it was “already processed,” then why was I on hold for 20 minutes — and why did no one call me back or update me on status or apologize for the delay?
To top it off: today when I logged into my bank I saw a charge for the full amount of the order — while they also took my cash in-store. What the heck is going on here?
Look: I believe in Velvet Taco’s concept, I love the menu, and overall I’ve had good experiences in the past. But this location’s customer service is inconsistent, and yesterday’s experience was poor — from lack of greeting, to clumsy payment processing, to missing food, to almost no apology and lack of communication afterward. If you’re going to ask for loyalty, you have to deliver reliable service. I’m disappointed, and I hope this feedback helps them fix what’s going wrong.
Edit: They even ran out of lids! Lids! Come on now.
Super fresh and full of flavor. Definitely coming back again
Besides that, when I realize the picnic chicken wasn’t available, I didn’t order anything but my friend ordered one taco. During ordering, the parson behind the counter gave me attitude for asking about the picnic chicken and that one taco we ordered took about 15 minutes to be done and didn’t even hear the name being called despite paying attention so we could get out of there. People that ordered after us got their food before us. Once we got the taco we realize they wrote the name wrong on the order which I don’t know how you go from Lex to Clots.
Overall, I won’t be coming here ever again.
Unfortunately, we are such fans of Velvet Taco, but today the service was terrible
The food and the service was great. We had several items. I ordered the “Say What?!” Combo. I did chips and quac, Mexi-Cal Shrimp taco and the Quesa burrito duo. We also had the Mexi-Cal bowl, rotisserie chicken bowl, a rotisserie chicken taco and Korean fried rice. We also ordered a few ‘Kick A*s Margaritas.
Great experience I will certainly go again. Hopefully one will open near me.