Scot Simmons
Come on Unk you can do better! The food used to be so good but now its mediocre at best. The fried chicken breast was the best of what we had. The burgers had no seasoning on them what so ever and the buns were old and fell apart. The chicken wings were small and fried to hell and back. I remember Uncle Lou caring about what was served at his restaurant, it’s sad.
… moreKimberly Russell
The chicken was good but, the service was awful. I heard the pastor mention this chicken during Sunday service all throughout his sermon. I am primarily plant-based now but because I was on vacation I wanted to treat myself to a great new experience at Lou’s Fried Chicken. It was bad. The servers barely gave eye contact, no greeting or welcome. The small lobby had kiosks and most people know that when you want to customize your order kiosks aren’t your friend. I was charged additional money to pay with my card, was told that I would have to pay extra to order the chicken and get the sauce on the side so this ruined my experience because I didn’t get to try the sauce because they had no cash register even thought they charged additdollars for sauce and card use for payment I wanted to buy sauce and pay fees separately and they had o cash register. So the whole point was to taste the chicken and the sauce but, there was novwayvto see if you’d like the sauce without covering all the wings. Again no one was friendly. No smiles no friendliness. Just letting us know a lot of what we couldn’t do. I couldn’t get out of that place fast enough. They even had merchandise for sale and didn’t advertise mention, upscale or anything. Just an all out bad experience. My aunt wanted the chicken without the sauce and we couldn’t figure outvhowctobordercan amount with half and half. The lady came from around the counter to show us where or how to order wings alarm carte but she’s also the one that told me I couldn’t get the sauce after I forgot to say on the side on the kiosk. I couldn’t buy it with cash. They should have been like heyvthiscis your 1st time in Memphis our sauce is the best here’s a sample or something. Customer Service was extremely low. No one did anything to guarantee I would have a great 1st experience or want to return to their establishment.
… moreNl Smith
Sweet Spicy Love is the best thing ever placed on chicken. That being said the chicken is juicy as well. The biscuits are also the best. My wife absolutely this place. The staff is friendly too. It’s our go-to place for fried chicken.
… moreHagz
We were in Memphis visiting Graceland and wanted to try out Uncle Lou’s Fried chicken. The restaurant needs a good cleaning, but if you can overlook this stuff and you want to flavorful chicken, then you should try Uncle Lou’s! it was very good, not the best i have had better (Gus) still good. Not a fancy place, but what fried chicken place is? Service was good and friendly. 100% recommend!
… moreNikkie Key
Great experience! Definitely Worth trying out.
I’m thinking about driving to Memphis. I want to try the pork chop dipped in the spicy sauce
My mother was disappointed she thought the bacon sandwich was lacking Bacon
… moreMark Irving
There are a lot of good chicken places in Memphis. Uncle Lou’s is exceptional and among the best in the city. You order from a kiosk which is a little different. You really don’t get the experience of talking to anyone…until your order is ready and she asks if you got everything and comes around to see if you need anything. The kiosk is easy to use and you don’t have to leave a tip. Chicken and sides were all good.
… moreL B
I ordered 1 four-piece whole wing (hot) with mac & cheese, 1 four-piece (mild) with mac & cheese, and an extra side of okra. The wings had good flavor, but overall, my experience was not impressive.
The food came out lukewarm. The mac & cheese was a little smashed into the container like it had been sitting for a while. The flavor leaned sweet—almost like a honey mac & cheese. It wasn’t terrible, just not really my thing. The okra, however, was the biggest letdown. It was unseasoned, not hot, not crispy—more like chewing gum. Definitely disappointing, especially for the price, since the small portion was only about a handful.
Another issue: the setup. There’s no register, only two self-kiosks, and for a first-time visitor, that was confusing. No one was around to give extra direction or explain the menu. We ordered inside, and when our food was bagged, no napkins or utensils were included. That was frustrating since we planned to eat downtown while watching the sunset. How was I supposed to enjoy mac & cheese or clean up after without basics like that?
On the positive side, the wings themselves had good taste, and the food was affordable overall (though the okra didn’t feel worth the cost).
All in all, Uncle Lou’s was just okay. The wings were solid, but the sides, service setup, and attention to details like utensils and napkins need improvement. I left not feeling impressed.
… moreTommy Cormier
Stopped by here based on Guy’s visit and review while visiting Memphis. The location is great and nice on the inside. The customer service by the team was also commendable.
The food is cooked to order so it’s hot. We tried the chicken with the sauce on the side. The chicken was hot and good. I’d prefer a little more batter and egg wash (coming from Louisiana) but their method is fine too. The sauce is definitely unique. A good balance between sweet and heat.
… moreWes Garbarini
Service was decent. Everyone seemed pleasant to interact with although it’s limited by the fact you have to place your own order on a kiosk.
The toppings on the burger seemed fresh, but the meat was obviously a pre shaped pre frozen patty. I wanted to try it because the online photos made it look like a delicious handmade fresh patty. The fries weren’t the worst I’ve had, but could use some TLC
The chicken was cooked perfectly and had a great coating and texture. Overall it was decent, but there is a very powerful spice they use for seasoning I don’t care for one but. Obviously, that’s a personal preference. You may like it. Reminds me of nutmeg or some spice used in some Indian cuisine. Can’t quite place it.
Anyway, it might be worth a try. I’m not hating it, but not so good that it would make me forgo trying a new place next time.
… moreKay Edwards
First time visiting! If you get it fresh it’s great. Wings are really, really small. You have to place your order on a kiosk. The biscuits are the star of the show. Customer service wasn’t really the best, maybe they are used to everyone knowing about/coming to the location.
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