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Warmly decorated Japanese restaurant for teppanyaki-style (table grill) cooking plus a sushi bar.
Address and Contact Information
Address: 754 Delta Commerce Dr, Lansing, MI 48917
Phone: (517) 853-8888
Website: http://www.iloveukai.com/
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West Lansing | Restaurant – Ukai Hibachi Grill & Sushi Bar
Visit Ukai Hibachi Grill at our West Lansing location for an exciting, traditional and unique dining experience you’ll never forget.
Ukai Hibachi Grill & Sushi Bar | Okemos & Lansing | Hibachi Grill
With two locations in Okemos and one in Lansing, Ukai offers an exciting traditional and unique dining experience you’ll never forget.
Ukai Hibachi Grill and Sushi Bar – West Lansing – Facebook
… (1,155 Reviews). . $$. . Closed now. . 754 Delta Commerce Dr, Lansing, MI, United States, 48917. Links. . iloveukai.com. Services. . Specialties. Outdoor …
Reviews
Joe Hughes
This place was much better than expected. We have been to Benihanas and other restaurants like this but the food and service here was as good if not better than all the others. Huge portions and our chef was very entertaining. We did have a little difficulty finding this restaurant with our GPS.
… moreJordan ‘Bilbo’
I wasted 2 of my birthdays here, as I tried to give them a second chance. I don’t have much details of the first one spent here, but here are the details from my second one:
When we arrived, there was a bunch of spilt food underneath our table. Which wasn’t a good start to the night.
Second of all (and maybe most important), what hibachi place DOES NOT have any yum-yum sauce?! Their sauce (which was like a horseradish/ginger one) can’t even compare to traditional yum-yum sauce.
Their fried rice was dry because they don’t put in any butter or margarine like they do at other hibachi places that I’ve been to. I guess this makes it a bit healthier, but no one comes to hibachi to be healthy (maybe they do try to be healthier without the yum-yum sauce too?). But, they charge an EXTRA $3 to actually get the fried rice, which would be fine if it actually tasted like hibachi!
For birthdays, they give you a dressed up pineapple with whipped cream and chocolate drizzle. I know this from my first birthday here. It was a nice treat then. However, on my second birthday here, the server was way too quick to leave our table before we could even bring it up. But, she literally looked at my ID for me to get a beer (while taking other people’s orders) which they could’ve made the realization that it was my actual birthday if they actually looked at my DOB. So when we finally got the chance to bring it up, they said that they had already closed up the part of the kitchen that makes those treats, even though it was still within their open business hours. So that was a bummer.
They also did not have the beer that I had ordered from their menu so I had to get an alternative beer.
The other half of our table got asked what they wanted for desert as I guess if you get the more expensive hibachi plates, it comes included, which wasn’t clear to us from looking at the menu. Looking back at it, they have two sections: “Complete Dinner” and “Special Dinner”–this one is where dinners come with desert. But the special dinner section is marked up with fancy names, so we just went back and read the section that made the most sense to us non-Japanese readers, which was the “Complete Dinner” section. Anyways, it was awkward because our half of the table wasn’t even asked if we wanted any deserts regardless. I was later told that they should have asked, because even though it would’ve been extra, a scoop of their ice cream only costs a $1!! We would have loved to indulge in that, especially in lieu of the pineapple for my birthday.
Now about the actual hibachi chef… he was kind but we noticed a few things. Normally we expect a somewhat entertaining show, as you’d expect from hibachi, but this time it was lackluster. We only got the big open flame, an sad onion volcano, and some short-lived egg spinning. He also did not get out all of the shells from the eggs that went into the fried rice. The chef also had his little order slip right in front of him, on the emergency sprayers, but he still got it wrong; he gave someone else at our table my steak, when they had ordered the chicken. If I wasn’t drinking and the other person wasn’t cool about giving it back, we would’ve had a big problem. The steak itself was mid. My wife got the salmon which was only good with the sweet glaze that they put on it.
The only food rating star that was well-deserved was from the Tyson Sushi Roll. Which was very delicious. We got it both times, but we forgot that we ordered it for my first birthday, so it was kinda funny that ended up picking it out again. If you find yourself coming here even after reading my review, know that this sushi roll is really good!
For as much business as this place seems to get and how highly rated it is (currently at 4.4), I am surprised we had not 1 but 2 overall unsatisfactory visits.
Send my regards to Bubble Gum! IYKYK
… moreWhen we arrived, there was a bunch of spilt food underneath our table. Which wasn’t a good start to the night.
Second of all (and maybe most important), what hibachi place DOES NOT have any yum-yum sauce?! Their sauce (which was like a horseradish/ginger one) can’t even compare to traditional yum-yum sauce.
Their fried rice was dry because they don’t put in any butter or margarine like they do at other hibachi places that I’ve been to. I guess this makes it a bit healthier, but no one comes to hibachi to be healthy (maybe they do try to be healthier without the yum-yum sauce too?). But, they charge an EXTRA $3 to actually get the fried rice, which would be fine if it actually tasted like hibachi!
For birthdays, they give you a dressed up pineapple with whipped cream and chocolate drizzle. I know this from my first birthday here. It was a nice treat then. However, on my second birthday here, the server was way too quick to leave our table before we could even bring it up. But, she literally looked at my ID for me to get a beer (while taking other people’s orders) which they could’ve made the realization that it was my actual birthday if they actually looked at my DOB. So when we finally got the chance to bring it up, they said that they had already closed up the part of the kitchen that makes those treats, even though it was still within their open business hours. So that was a bummer.
They also did not have the beer that I had ordered from their menu so I had to get an alternative beer.
The other half of our table got asked what they wanted for desert as I guess if you get the more expensive hibachi plates, it comes included, which wasn’t clear to us from looking at the menu. Looking back at it, they have two sections: “Complete Dinner” and “Special Dinner”–this one is where dinners come with desert. But the special dinner section is marked up with fancy names, so we just went back and read the section that made the most sense to us non-Japanese readers, which was the “Complete Dinner” section. Anyways, it was awkward because our half of the table wasn’t even asked if we wanted any deserts regardless. I was later told that they should have asked, because even though it would’ve been extra, a scoop of their ice cream only costs a $1!! We would have loved to indulge in that, especially in lieu of the pineapple for my birthday.
Now about the actual hibachi chef… he was kind but we noticed a few things. Normally we expect a somewhat entertaining show, as you’d expect from hibachi, but this time it was lackluster. We only got the big open flame, an sad onion volcano, and some short-lived egg spinning. He also did not get out all of the shells from the eggs that went into the fried rice. The chef also had his little order slip right in front of him, on the emergency sprayers, but he still got it wrong; he gave someone else at our table my steak, when they had ordered the chicken. If I wasn’t drinking and the other person wasn’t cool about giving it back, we would’ve had a big problem. The steak itself was mid. My wife got the salmon which was only good with the sweet glaze that they put on it.
The only food rating star that was well-deserved was from the Tyson Sushi Roll. Which was very delicious. We got it both times, but we forgot that we ordered it for my first birthday, so it was kinda funny that ended up picking it out again. If you find yourself coming here even after reading my review, know that this sushi roll is really good!
For as much business as this place seems to get and how highly rated it is (currently at 4.4), I am surprised we had not 1 but 2 overall unsatisfactory visits.
Send my regards to Bubble Gum! IYKYK
David Bilbey
We have dined at Ukai many times over the years and generally enjoy the food, which has consistently been very good. Unfortunately, our experience last night was disappointing due to how an accident was handled.
We were celebrating our daughter’s 18th birthday with a family dinner. During the meal, our server accidentally spilled hot miso soup down my wife’s back. Thankfully, she was wearing a thin sweater and did not suffer any serious burns, though she was understandably uncomfortable for the remainder of the evening. The soup also spilled onto her winter coat, which was hanging on the back of her chair, soaking the pockets and her gloves inside.
The server apologized, which we appreciated. However, there was no additional response at the time—no offer of assistance, a manager check-in, or acknowledgment beyond the apology. When the bill arrived, I asked whether there could be some consideration for the situation. The server agreed and returned having removed the most expensive roll from the bill, which amounted to less than $15.
We understand that accidents happen, and that alone would not warrant a negative review. What was disappointing was the lack of follow-through afterward. Given that hot food was spilled on a guest and personal items were affected—during a special family celebration—we felt the response did not adequately reflect the seriousness of the situation or Ukai’s otherwise strong reputation for hospitality.
We continue to like Ukai and hope this feedback is taken constructively. With better service recovery and management involvement when something goes wrong, this could have been handled in a way that left everyone feeling cared for despite the accident.
We hope management will take the time to review this experience and consider whether the response aligned with the level of care Ukai aims to provide.
… moreWe were celebrating our daughter’s 18th birthday with a family dinner. During the meal, our server accidentally spilled hot miso soup down my wife’s back. Thankfully, she was wearing a thin sweater and did not suffer any serious burns, though she was understandably uncomfortable for the remainder of the evening. The soup also spilled onto her winter coat, which was hanging on the back of her chair, soaking the pockets and her gloves inside.
The server apologized, which we appreciated. However, there was no additional response at the time—no offer of assistance, a manager check-in, or acknowledgment beyond the apology. When the bill arrived, I asked whether there could be some consideration for the situation. The server agreed and returned having removed the most expensive roll from the bill, which amounted to less than $15.
We understand that accidents happen, and that alone would not warrant a negative review. What was disappointing was the lack of follow-through afterward. Given that hot food was spilled on a guest and personal items were affected—during a special family celebration—we felt the response did not adequately reflect the seriousness of the situation or Ukai’s otherwise strong reputation for hospitality.
We continue to like Ukai and hope this feedback is taken constructively. With better service recovery and management involvement when something goes wrong, this could have been handled in a way that left everyone feeling cared for despite the accident.
We hope management will take the time to review this experience and consider whether the response aligned with the level of care Ukai aims to provide.
Kayla Nunnery
I came here for a lunch date for the first time today and it was an incredible experience. The restaurant itself has such a soft warm homey vibe. The staff was so sweet and Leeza gave us phenomenal service. I’ll be back just because of that alone! But the added bonus was that the food tasted delicious, the portion sizes were perfect and the price was great. I can’t believe I haven’t been here sooner. Can’t wait to come back for dinner! Thank you again, Leeza!
… moreStephen Drake
Service was impeccable. Sushi rolls and sashimi were on point, presented well, large portions of sashimi. It was $38 for 2 of us for lunch. I definitely recommend this place. We ate half our apps before thinking to take pics.
… moreTom & Amie
This was a very fun restaurant. The staff was very friendly. The food was delicious. I already wanna go back. The portions were a good size. I love the gathering of family at one table and the interaction with our cook. We will be back.
… moreTina Wilcox Alago
We were seated at our appointed reservation time. The server was very friendly and quick in taking our drink, appetizers and food orders. We were very disappointed that it was 25 minutes before our chef came to our grill and began cooking our food. The food was cooked well. We were disappointed that they didn’t offer yum yum sauce.
… moreElizabeth Woodford
Yummy food, the hibachi chefs are always amazing!!!! Its my Mom’s favorite place so we finally took my Hubby who’d never been to a hibachi spot before. He caught a shrimp!!!! Thanks for providing great food and an even better experience. The seafood (lobster, shrimp and scallops) was divine, Hubby enjoyed his NY Strip (oh and I did too, just one bite )
… moreMitch Adam
This hibachi grill and sushi bar has excellent service and atmosphere! Everything was very clean and organized. But what stood out by far the most was the Teppanyaki Chefs, easily the most talented Chefs I’ve seen at a Hibachi Grill you can tell they only hire the best in the business!
… moreWally King
Very nice restaurant with friendly staff and good food, they also have a fish in the front, a giant white gourami that they seem to take nice care of, they upgraded the tank since last time i was there which made me happy. I also appreciate the new decor they gave him
He is very cute, please feed him a nice
chunk of food for me
, sincerely a fish enjoyer who loves to see a restaurant with proper husbandry for a fish (he needs a bit of a larger tank though , but they seem to keep his water quality up)
All the rolls are not too traditional but extremely delicious , and you are served a delicious warm bowl of miso before hand. Our waiter is always extremely nice and very fast
Also not too crowded with nice low lighting
Update: they have put a lovely info card up for the fish! Bubblegum is a 14 year old giant gourami 🙂 his tank is slightly small looking but has depth and enrichment inside
… moreHe is very cute, please feed him a nice
chunk of food for me
, sincerely a fish enjoyer who loves to see a restaurant with proper husbandry for a fish (he needs a bit of a larger tank though , but they seem to keep his water quality up)
All the rolls are not too traditional but extremely delicious , and you are served a delicious warm bowl of miso before hand. Our waiter is always extremely nice and very fast
Also not too crowded with nice low lighting
Update: they have put a lovely info card up for the fish! Bubblegum is a 14 year old giant gourami 🙂 his tank is slightly small looking but has depth and enrichment inside