David Albertson
I placed an order at 8am and got confirmation that the order was received. I showed up at 810 and the store was locked and the lights were off. I waited for 10 minutes and no one showed. I drove home while continuing to call. At 830 someone answered and said I cant have a refund until a manager was in the next day. I will never order from this location again. Complete incompetence
… moreHaven Strider
It wasn’t until I went to another Tropical Smoothie that I realized this was the best Tropical Smoothie. Everything you get here is picture perfect to what is being advertised. The food tastes good EVERY TIME. When I use the app my food is waiting for me on time, still cool and fresh. Best Tropical Smoothie location!
Also, I honestly don’t know what’s up with all the bad food reviews? I go here twice a week and have been pleasantly surprised that I’ve never had a bad tasting smoothie. The places in Naperville always have this apple juice bittersweet after taste I never liked. This place has nice fruity sweet smoothies without fail. Seriously, as someone who does come here twice a week, try it for yourself with the affordable kid size smoothie, worst case scenario you lost $5, best case scenario you found you’re new favorite smoothie place like I did!
… moreSarah Tighe
I ask for my smoothies to be double blended EVERYTIME I order. I do not enjoy chewing chucks of ice for a SMOOTHIE…they never double blend it. It’s $10 a smoothie…I deserve to have my order how I ordered it. We will not be returning. Some of the workers are rude. I feel as if I’m inconveniencing them to do their job. My advice, make the drive to Jamba Juice.
… moreTurtle
Ordered online, it was supposed to be ready at 5:30, I wasn’t even acknowledged until 5:53. There were people at the counter waiting to place orders for 10 minutes and people who placed orders after mine got their food first. There needs to be a separate area for online order pickup. The wait time and lack of organization is ridiculous.
… moreEstrella Martinez
Come here often and it’s always a hit or miss. Food is always good, however for smoothies there’s usually a lot of thick chucks that weren’t blended long enough & today got a smoothie that tasted extremely bitter. When we asked to get it remade the manager refused & said we had to purchase it again after I already spent $40 to 2 wraps and 2 smoothies. Had to call corporate to request a refund which even they made it sound like the manager didn’t do the right thing.
… moreRachel Santora
You guys need to get better, faster, efficient employees! Why is it that every time I order just one or two smoothies I am waiting 20 minutes?? Today I ordered one smoothie this time, and I waited literally 15 minutes. It should not take that long ( not even 10 minutes) to make a smoothie. Plus I had two other cars behind me. It’s a nice day outside , you would think that this place would anticipate more customers will want smoothies. Oh & not even a “sorry for the wait “ when they finally gave it to me. Disappointing.
… moreethan zelizer
Cross contamination. My son is severely allergic to peanut butter. We ordered a yogurt bowl and whoever made it used a spoon or something that was used for a peanut butter dish. If my son ate that, he would be in the hospital or worse. Horrible.
… moreTom Gallagher
If you read the reviews it’s VERY obvious that the absent owners really don’t care about the bad reviews and give the same cookie cutter responses. CUSTOMER SERVICE IS TERRIBLE, I gave them ample opportunities to make it right and got a blank stare. It’s the little issues that will keep adding up and ruin this location. Management needs training unfortunately.
… moreC A
Meant to leave 5 stars, not 1!!! Love the Sunset smoothie w/protein powder!!
… moreMarisa Petrosa
Love all of their smoothies and how you can customize them. They always come out perfect! Kale apple slaw is my favorite! Friendly staff and always clean!
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