Tom Rich
It might sound silly but this is like the best place to eat in town lol. The kids who work here are always really kind and I’ve never had a bad anything from here. It’s become a frequent spot for date nights just because we can get a decent meal with good vegetables and a yummy smoothie without spending a fortune. Really love the Santa Fe quesadilla. Thanks for always being on point
… moreSebastian T. Enders
Had a nice evening with my family, the staff was very pleasant to talk with and the meal was wonderful. We will definitely have to explore the menu further, the jerk chicken wrap is great. Thanks again guys!
… moreJamie Holt
I was served by Brad at Tropical Smoothie off Harvey Street in Norton Shores, and I was very pleased! Brad hooked me up, and he was extremely knowledgeable on the macros pertaining to different food items and as well with individual ingredients within the food!
… moreCatahcombs
Ended up going for dinner and received the most awful customer service I have ever recieved, Shame on Alania for acting that way towards a customer. Her attitude and rudeness is completely unacceptable! If I could give a zero star I would, shame on the owner Trevor for allowing this type of behavior to take place! Completely unacceptable
… moreChristopher Mitchell
Cold rice again. This is the 2nd time this has happened. I got the Caribbean jerk chicken bowl and the rice is not cooked at all. I also asked for extra sauce on the side and did not get it. I swear I’ve been to this one in Muskegon about 4 times and not once have they ever gotten something right.
… moreAmber Courson
The smoothies are delicious however every time we go there the staff is awful. Ordered a salad got a wrap instead the first time and was told to specify better. People who work in customer service need to have better attitudes towards the customers buying their product. It’s every time we go there
… moreashley krog
I’m floored that this place still is allowed to get away with this HORRIBLE customer service. I placed and order at this location. Then placed another order at the GH location on accident. I called the GH location to cancel that order and was placed on hold for 5m so I hung up and called (what I thought was the GH location) back and canceled the order. Went to pick up my order here and it was the one I canceled. I apologized to the gal making the smoothies multiple times! She just ignored me and complained how I canceled the order. So they remade the 3 smoothies, and then gave me someone else’s smoothie they had in the fridge. I didn’t question it and just left. At least I know she didn’t spit in my items. I’m sorry I’m only human and made a human mistake. I’m sorry I cannot apparently be as perfect at you. But if you really hate your job THAT bad… do us all a favor and leave. Don’t go into customer service. Mahalo.
Update- Aloha. Yeah, that web address you sent doesn’t work.
… moreAmy Wyma
I tried to order this morning for delivery at about 8am. Both door dash and the TS app said they were closed. Ok so we waited a bit and finally just figured, let’s just pick it up. No big deal. We got all the way there at about 10 and I noticed the app was now accepting orders. So I ordered online to get points and normally have no issue getting it on the drive thru. This time we went through and was told, nope, you have to pick it up inside. OK fine. We go in and the staff were all super unfriendly looking. OK fine, you’re busy. Whatever. We walk up to the counter and ask for our order. In a deadpan voice the worker said my name and just plopped the bag of food on the counter unceremoniously. No smile, no thank you nothing. And they just turned around and went back to doing stuff. The food was amazing but not sure it’s worth it if I have to go through all the extra steps and I’m treated like a nuisance.
… moreMindy Snyder
Food & smoothies are good but I only come here when I have coupons cause holy moly these employees absolutely hate working here. Completely ignored for 3 minutes. No help or we’ll be right with you. Nothing. The guy at the register was so rude & rushed. The outside of the building in the parking lot has trash all over it.
… moreMila
This location is a disgrace to the Tropical Cafe smoothie name. I’ve been here probably 50 times since it opened. Every time there’s a problem.
Today on April 10th I went through the drive thru to grab my 1 item mobile order. I was told I could no longer go through the drive- thru to pickup because it’s summer now and I’m wasting their time by waiting in line. (To add the drive thru was completely empty). Every person who’s ever worked here has been rude or incompetent to do their job. Done giving them my business.
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