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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You’re on Tropic Time Now®. *At participating locations.
Health-conscious cafe chain featuring a menu of custom smoothies, sandwiches & wraps.
Hours
| Tuesday | 7 AM–9 PM |
| Wednesday | 7 AM–9 PM |
| Thursday | 7 AM–9 PM |
| Friday | 7 AM–9 PM |
| Saturday | 8 AM–9 PM |
| Sunday | 8 AM–9 PM |
| Monday | 7 AM–9 PM |
Address and Contact Information
Address: 48975 Grand River Ave, Novi, MI 48374
Phone: (248) 513-4430
Menu Photos
Order and Reservations
Order: Order online
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Sandwiches | Wraps | Smoothies | Delivery | Novi, MI
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Novi – Order Online – Tropical Smoothie Cafe
Tropical Smoothie Cafe – Novi. 43215 Grand River Ave, Suite B, Novi, MI 48375. Pickup. ASAP. Pickup Closed • Opens Sun at 9am EDT.
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Reviews
Sona Sandhu
I rarely leave negative reviews, but this experience was extremely disappointing.
I ordered a veggie sandwich, chicken quesadillas, and a smoothie. When I got home, my veggie sandwich was missing. I called the restaurant and was told I could come back to get it. My husband made a special trip the next day. I asked (politely) if a yogurt could be included for the inconvenience, which was declined—fine, I understood.
However, when I went to eat the sandwich later, it turned out to be chicken, not veggie. After two trips back to the restaurant, the order was still incorrect.
When I called to speak with the manager, the interaction was very upsetting. She was rude, repeatedly cut me off, blamed us for “not being clear,” and was aggressive throughout the conversation. There was no apology, no acknowledgment of the inconvenience, and no attempt to make things right.
Between the missing item, incorrect orders, gas, and time spent, I lost $ and left feeling frustrated and disrespected. Mistakes happen—but how they’re handled matters. Unfortunately, the lack of accountability and customer care ensured I won’t be returning, especially given attitude of the manager.
… moreI ordered a veggie sandwich, chicken quesadillas, and a smoothie. When I got home, my veggie sandwich was missing. I called the restaurant and was told I could come back to get it. My husband made a special trip the next day. I asked (politely) if a yogurt could be included for the inconvenience, which was declined—fine, I understood.
However, when I went to eat the sandwich later, it turned out to be chicken, not veggie. After two trips back to the restaurant, the order was still incorrect.
When I called to speak with the manager, the interaction was very upsetting. She was rude, repeatedly cut me off, blamed us for “not being clear,” and was aggressive throughout the conversation. There was no apology, no acknowledgment of the inconvenience, and no attempt to make things right.
Between the missing item, incorrect orders, gas, and time spent, I lost $ and left feeling frustrated and disrespected. Mistakes happen—but how they’re handled matters. Unfortunately, the lack of accountability and customer care ensured I won’t be returning, especially given attitude of the manager.
Chase Whitelaw
False Advertising Alert
There’s a promotional sign in the window at this Tropical Smoothie location advertising a $0.99 smoothie deal. I followed all the instructions—downloaded the app, favorited a Michigan location, and even waited over a week—but due to app glitches, I was unable to redeem the offer.
When I spoke with Macy, the General Manager and highest-ranking employee on site, she told me this was the fourth time today she’s had to explain the same issue. Despite meeting all the promo requirements, she said there was nothing they could do to honor it. I asked to speak with her superior, but she claimed she wasn’t allowed to provide that information and said, “I just work here.”
I then requested a discount on my order as a goodwill gesture, but Macy said employees are not given any ability to apply discounts. I was directed to a broken “Contact Us” link in the app, which I was told could take anywhere from 24 hours to several weeks to fix. Meanwhile, I’m standing here ready to use the promo.
I also suggested the sign be removed since it’s misleading and clearly tied to a known, unresolved issue. Macy refused, citing corporate orders.
I’m extremely disappointed with both Macy’s handling of the situation and Tropical Smoothie’s lack of accountability. I won’t be returning to this or any other location.
… moreThere’s a promotional sign in the window at this Tropical Smoothie location advertising a $0.99 smoothie deal. I followed all the instructions—downloaded the app, favorited a Michigan location, and even waited over a week—but due to app glitches, I was unable to redeem the offer.
When I spoke with Macy, the General Manager and highest-ranking employee on site, she told me this was the fourth time today she’s had to explain the same issue. Despite meeting all the promo requirements, she said there was nothing they could do to honor it. I asked to speak with her superior, but she claimed she wasn’t allowed to provide that information and said, “I just work here.”
I then requested a discount on my order as a goodwill gesture, but Macy said employees are not given any ability to apply discounts. I was directed to a broken “Contact Us” link in the app, which I was told could take anywhere from 24 hours to several weeks to fix. Meanwhile, I’m standing here ready to use the promo.
I also suggested the sign be removed since it’s misleading and clearly tied to a known, unresolved issue. Macy refused, citing corporate orders.
I’m extremely disappointed with both Macy’s handling of the situation and Tropical Smoothie’s lack of accountability. I won’t be returning to this or any other location.
Raven MacKinnon
Not asking for much, just employees that can read. I don’t like to spend money just to throw food in the trash. I am a super picky eater and I believe that if you’re in the restaurant/fast food industry, you should know how to follow simple instruction or you should consider a different career path.
… moreYukiko Roy
Best place ever!! We’ll be coming to this Novi branch every time. Staff was so friendly and patient, generously gave my kids a bag of chips each, our smoothie and wrap came out so fast and was delicious! They even split the smoothie into small cups for my kids without me asking. Thank you amazing staff and we’ll see you soon!! (Don’t go to the West Bloomfield one, this Novi is THE PLACE!!)
… moreMike Paquin
This place makes the absolute best smoothies around. I’ve had plenty of those healthy, smoothie-like drinks from other places, and they’re “ok” …. but they never taste as good as a smoothie from Tropical Smoothie Cafe. The Watermelon Mojito is excellent as are the new tropical flavors. I really like the new bowls too. Download the app and they’ll have your food waiting for you when you arrive…easy-peasy!!!
… moreDan Abrams
When you order the new grilled cheese and get this sloppy, chicken filled, pile of s*it! Dudes making the food were rude af when I asked about the retired smoothies. The girl working was NOT rude, and answered my question. I was at this location at about 1:30pm on 12/01/21. I suggest you have a word with the staff on duty at the time.
… moreBeautiful Btrfly
Yesterday I stopped in to order some smoothies for me and my family. The girl making the smoothies had a warming attitude but the others seemed as if they rather not be there. Needless to say when we got home 3 out of 4 of the smoothies weren’t properly blended and had huge ice and fruit chunks . They were not enjoyable, not even to the kids. I would have taken them back in but I was already at home and comfortable. Will not be returning to this location.
… moreMilfordmom T
I purchased 2 Island Green detox smoothies a few days ago and the worker gave me small cups with the overflows. I paid $10 today for one and noticed too late that the blender was still 1/4 full and worker washed it out. It occurred to me that it’s not ‘extra’, it’s 1/4 of the fruit, vegetables and protein powder that I paid for. If they add too much water and ice it will overflow and should be given to customer if they want it.
Also if you pay by cc, expect to either pay the default tip of spend time figuring out how to scroll down, using the arrow on the keypad, to a different option. Otherwise the workers are friendly and the smoothies are good.
… moreAlso if you pay by cc, expect to either pay the default tip of spend time figuring out how to scroll down, using the arrow on the keypad, to a different option. Otherwise the workers are friendly and the smoothies are good.
Denise Obrien
I cannot express how wonderful the staff was today. I’m a doordash driver and had an issue with a delivery that they took care of for me really quick and then I walked out the door and my car wouldn’t start. Just spoke with the manager and she said it was okay to leave my car there and was just so very nice and caring. I don’t normally eat at a tropical smoothie but that doesn’t mean they don’t deserve a awesome review
… moreRandy Thayer
Waited over 15 minutes because it was busier than usual as some athletes decided this was their lunch spot. So once I got the sandwich complimenting my açaí berry smoothie, I bolted out of there to get back to work, now late.
Finally biting into the turkey bacon ranch sandwich BOY WAS I BUMMED, NO BACON!!! Are you kidding me, it’s in the sandwich title for crying out loud. So I call the store to let them know and all I get is “ok man, sorry about that, have a great rest of your day”!
… moreFinally biting into the turkey bacon ranch sandwich BOY WAS I BUMMED, NO BACON!!! Are you kidding me, it’s in the sandwich title for crying out loud. So I call the store to let them know and all I get is “ok man, sorry about that, have a great rest of your day”!