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Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You’re on Tropic Time Now®. *At participating locations.
Health-conscious cafe chain featuring a menu of custom smoothies, sandwiches & wraps.
Address and Contact Information
Address: 2505 SW College Rd Suite 101, Ocala, FL 34471
Phone: (352) 282-0929
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Order and Reservations
Order: Order online
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Reviews
Zach Woodham
I came in pretty late for a tropical smoothie order 7ish they were nice about it and the person who made my smoothie Veronique was nice and wrote on my smoothie i never had that happen!! i don’t really ever post reviews cause i think reviews are rly pointless, but i wanted to say thank you!
… moreCharlene Velez
I love Tropical Smoothie and I’ve been a loyal customer for years. Lately, though, I feel like the smoothie flavors haven’t been as consistent as before. I usually order an Island Green smoothie and substitute the cane sugar with Splenda. When I asked how much sweetener is used, I was told it’s a 9cc scoop. I requested one and a half scoops because, for the size of the smoothie, it doesn’t taste sweet enough otherwise.
I was surprised when I was told there would be an additional charge of $0.99 just for adding half a scoop of Splenda.
Then I told her never mind and asked her not to add it. When I got to the window, I clarified that I had only asked for Splenda, not extra fruit or any additional ingredients. I explained that charging $0.99 for half of a scoop of sweetener felt excessive, especially since it wasn’t even a full scoop and was only to make the smoothie taste right, since otherwise it doesn’t taste good.
Her response was, “It’s been a rough day. I don’t make the rules in here. That’s the way it is,” and she then added that they have to charge because they also have to buy the sugar. I didn’t appreciate the tone or the way this was communicated, as it came across as rude and dismissive. She then handed me my receipt and straw and closed the window, which made the interaction feel very awkward.
Unfortunately, this hasn’t not been a one-time experience. Almost every time I visit this Tropical Smoothie location, the employees seem to have an attitude, as if they don’t enjoy working there, and it affects the overall customer experience.
… moreI was surprised when I was told there would be an additional charge of $0.99 just for adding half a scoop of Splenda.
Then I told her never mind and asked her not to add it. When I got to the window, I clarified that I had only asked for Splenda, not extra fruit or any additional ingredients. I explained that charging $0.99 for half of a scoop of sweetener felt excessive, especially since it wasn’t even a full scoop and was only to make the smoothie taste right, since otherwise it doesn’t taste good.
Her response was, “It’s been a rough day. I don’t make the rules in here. That’s the way it is,” and she then added that they have to charge because they also have to buy the sugar. I didn’t appreciate the tone or the way this was communicated, as it came across as rude and dismissive. She then handed me my receipt and straw and closed the window, which made the interaction feel very awkward.
Unfortunately, this hasn’t not been a one-time experience. Almost every time I visit this Tropical Smoothie location, the employees seem to have an attitude, as if they don’t enjoy working there, and it affects the overall customer experience.
Felicity Daugaard
I’m honestly beyond frustrated. I ordered an açaí bowl from Tropical Smoothie on my 30-minute lunch break, and it was completely frozen solid. Not chilled. Not thick. Rock hard. How is that even allowed to be served to a customer?
I didn’t have time to wait around for it to thaw or go back and get it remade, so now I basically don’t get to eat lunch. When you only get 30 minutes, you expect your food to actually be edible.
This was a complete waste of time and money. I won’t be returning after this. I’ll be taking my business to Smoothie King instead.
Super disappointing.
… moreI didn’t have time to wait around for it to thaw or go back and get it remade, so now I basically don’t get to eat lunch. When you only get 30 minutes, you expect your food to actually be edible.
This was a complete waste of time and money. I won’t be returning after this. I’ll be taking my business to Smoothie King instead.
Super disappointing.
S M
Well, I think I’m done with tropical smoothie now after I walked in to one of your employees putting her teeth back in in the sink that you use to make our drinks how Disgusting is that?! And then she didn’t even wash her hands after she put her teeth back in. She went back to doing smoothies of course she had her back towards me so I couldn’t get her name, but she’s working today. Pull up the camera. That was absolutely disgusting. Maybe the health department needs to know about what kind of employees you have they don’t know how to wash their hands or put their teeth back in a private Bathroom, which I know you have one..
… moreOcalaQueen 352
The drinks and food are fresh and tasty however a few employees lack customer service skills when you’re picking up orders. I try to refrain from negative reviews but this is the 3rd time I’ve experienced this I’ll be contacting corporate the next time
… moreKayla Cain
Tried another location. It must be the day and age with the workers!! Met with rude service because they don’t know how to use their system. Cannot sub an item that is subbed in my smoothie every time I order? That’s because the young worker could not figure out where the substitution button is even when I tried to explain it to her. If it let’s me sub in their app when ordering, why can’t I when I order in person? I order the same smoothie multiple times a week. I will not be back to this location either. Sorry for your loss!
And thank god you stopped letting that lady write godly messages on your cups! It got to be a little tooooooo much and very uncomfortable messages. No other location allows this. Glad you handled that worker. This location needs more help in training! That was made clear from the moment the lady opened her mouth.
… moreAnd thank god you stopped letting that lady write godly messages on your cups! It got to be a little tooooooo much and very uncomfortable messages. No other location allows this. Glad you handled that worker. This location needs more help in training! That was made clear from the moment the lady opened her mouth.
Joshua Smith
I stopped into this location this evening between approximately 6:30 and 6:55 and unfortunately had one of the most disappointing customer service experiences I’ve had with this brand. The store was completely empty of customers besides the two of us. We walked in and stood at the counter for about three minutes a 5 minutes. During that time, all four employees made eye contact with us multiple times and continued walking back and forth without acknowledging us, greeting us, or even saying someone would be right with us.
We waited patiently, but after being overlooked repeatedly and never spoken to, we ultimately chose to leave. Not even a simple “we’ll be right with you” or “thank you” as we walked out.
I’ve always enjoyed Tropical Smoothie Café, but the level of service at this location fell well below expectations. I hope management can address this so future customers feel welcomed and valued.
… moreWe waited patiently, but after being overlooked repeatedly and never spoken to, we ultimately chose to leave. Not even a simple “we’ll be right with you” or “thank you” as we walked out.
I’ve always enjoyed Tropical Smoothie Café, but the level of service at this location fell well below expectations. I hope management can address this so future customers feel welcomed and valued.
Candice Barber
The food is always fresh, their smoothies are the best and they always have good customer service! I just had the Cherry Berry Protein smoothie (with whey protein) and it was actually really good!
… moreKatharyn Calvert
Florida sand, horses abound, beautiful location, incredible food, kinds faces and good attitudes. All round a wonderful experience.
Ocala is; lovely, lively, bright, warm, comforting without the calories!
Tropical smoothie is putting down some reliable sustenance for traveling through this pretty city.
I’ll be coming back to thoroughly investigate all the beauty of this Horse city. Beautiful location.
Thanks tropical (no smoothie emoji on this phone?!) Smoothie for being an awesome stop on our journey .
… moreOcala is; lovely, lively, bright, warm, comforting without the calories!
Tropical smoothie is putting down some reliable sustenance for traveling through this pretty city.
I’ll be coming back to thoroughly investigate all the beauty of this Horse city. Beautiful location.
Thanks tropical (no smoothie emoji on this phone?!) Smoothie for being an awesome stop on our journey .
Karla Santana
The food is really good (especially the smoothies), and the workers have been very kind.
… more