Eleonor Vargas
I was super excited to get my delicious wrap and my jalapeno corn but unfortunately I couldn’t even finish my wrap I took three bites and I couldn’t eat it. It was mushy , the avocados were not fresh, the lettuce was wilted ,the rice was soggy . I do think it could have been an amazing wrap had the produce & ingredients been fresh. I couldn’t even eat the jalapeno corn because there was about an inch of grease and oil in the bottom and it just turned my stomach. Unfortunately I lost my debit card so I can’t even have my meal refunded. I don’t think I will ever come back to tropical smoothie. I could see how the lunch would have been good and worth the $15 had I been able to actually enjoy fresh ingredients! Unfortunately I will have to grab something at the gas station because I came on my lunch break. Do not think I will try any other tropical smoothie establishment anytime soon. On a positive note the food was hot and they made my order extremely fast via mobile order. It was extremely convenient to order pay for and pick up! Now if only it were edible.
… moreSharon Yarbrough
So I ordered this to go and normally I do not work on this side of town and the minute I found out that I had the wrong address in there. I called and changed it. They said okay they would update. still delivered it to the wrong medical office. They delivered it to the office next door. No straw for my smoothing and left it sitting on the floor. when I called to complain. I just get hung up on. I will not be ordering from here again as a delivery if I work on this side of town again
… moreJen
Sad to say they have really gone downhill over the last few months at least. We used to come here all the time. The last several visits have been pretty disappointing. The most common thing we’ve noticed lately is the quality of their fruit, which is a pretty big deal for a smoothie place that needs fresh fruit for so many of their items. It seems like every time we go now they’re bordering on what we’d consider as rotten. Can’t tell you how many times we’ve gotten apples or bananas as our side only to throw them away because of their condition. And that’s just what we can see! I’m afraid to know what’s lurking in the kitchen out of public view. Maybe 3 weeks ago we were shot down when trying to order several items because they said the only stuff they had was no longer good and they were waiting on a delivery truck. I understand that things have a shelf life, which is why we’ve given them second, third, fourth, etc. chances – but this really seems to be a pattern now. I hope they improve soon.
… moreJust Commentary
GREAT EXPERIENCE today at Tropical Smoothie cafe Bartram Park. I had a lot of questions and decisions to make about my wrap and my smoothie lol… And everyone was super helpful and friendly. My food was customized for my special desires and the taste …AHHHmazing! To top it off, my smoothie taste great and came with a smile and special message. Thank you to Lexi and crew. You all are 3 perfect reasons to keep coming.
… moreRobert Miller
Helpful and friendly staff. First using straw you can eat. Service was fast .outside seating and alot of room to sit down inside
… moreKristjan Preka
Happy hour 7am-9am
Came in at 8am and was told that the happy hour does not apply on Saturdays it would be convenient to notify customers somehow instead of being told that we open on Saturday’s at 8am that’s how they should know that it doesn’t apply. Last time I checked 8am is still within that time frame category. Someone needs to amend the sign. It isn’t about the money but the principal of not deceiving customers.
… moreShelby Woo
Yesterday, a worker kept calling the wrong name for me to get my smoothie. After the third time of them shouting the wrong name while staring at me with an annoyed look, I replied I would grab the smoothie once my wrap was ready. The worker walked over to the GRUB HUB pickup where my wrap was mistakenly placed. I was appalled when I discovered my side (a banana) had already been opened.
… moreTeak Abbott
Now I completely understand why this location has horrible reviews. Placed an order on the app as we always do a $45 order at that one of the items was made incorrectly. Included two ingredients that we removed while ordering. We came back up to get it corrected and returned the untouched, unopened incorrect one to be told that in the future, if we order using the app and anything is wrong, they won’t remake it. And so that’s the last time we will ever patron that location. There are plenty of other tropical locations that don’t have rude employees.
… moreVirginia Carroll
I ordered through the Tropical Smoothie app, and the door dash person who picked my order up didn’t get my food. I called the store and was very upset as I couldn’t report or request a refund in the app. The manager called me back and had someone from the store run me a fresh sandwich. A year ago I would tell you you’re crazy if I heard of this, but whatever changes they have made is phenomenal. Customer satisfaction is their #1 and I’m here for it. I will definitely be returning to this location.
… morePERLA RAY
I’m writing this message regarding the smoothie I ordered from Tropical Smoothie Café through DoorDash. After reaching out to the manager (DEREK DEAN) to discuss my concerns about the quality of the smoothie, I encountered a disappointing level of rudeness and lack of customer service. As a longtime customer of your establishment, I was taken aback by this experience. I understand that mistakes happen, and I believe in providing constructive feedback to help improve the customer experience. However, the manner in which my concerns were handled was unacceptable. I still value the quality of your products and service and hope that this incident can be addressed appropriately. I would appreciate your attention to this matter and any steps you can take to ensure better communication and customer service in the future. Thank you for your time and consideration. April 2,2024 9am
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