Ty Neisha
Ordered online on Thursday during my lunch break . Received my sandwich without lettuce and ranch so I went back to the store and they informed me that they were out of
Lettuce . Whatever I go back to work but then my smoothie had the same consistency as water so I took it back . One of the workers gave me a number to call because they couldn’t give me a refund. Spoke to the manager and he said he will process my refund in a hour. He never did. When I called back on Saturday he never got back to me. 0 customer service and for a place with food cue cards you’d think it would be better and the service sucks
… moreToshiba G
Avocolada me please it was delicious, seemed to be added sweetener but if they honestly used natural products they nailed it. Then add on a jerk wrap and street corn you have yourself a lightweight tasty winner . The atmosphere was clean including the restroom and the staff was very friendly. Great job guys . Stopped in for lunch and they did not disappoint.
… moreCamille Melissa
This location is terrible. I got there a full 25 minutes before they closed and they refused to provide service. When I mentioned that the sign said they closed at 9pm and the big neon light said “open”, they said “I don’t know what to tell you. We’re closed and not making any more smoothies”. They were incredibly rude and nasty. Customer service clearly doesn’t exist at this location. At least not with the employees who closed on Jan 11. The manager should be ashamed of their behavior.
… moretasha
So I visited this store at 8:25 and the girl Sophie was mopping the whole front of the store. I needed to use the restroom and she told me she shut it down already. She then sees how many customers were still coming in at 8:32 and told the girl in the back that after this customer she didn’t have to take any orders if it wasn’t online . She proceeds to continue mopping around us as we stood here
I’m just confused and finding it difficult to patronize tropical smoothie locations. This happened flat the Owings mills location and I was mad that I drove all the way there for them to try and shut down 15 mins early. I would like to know where this is stated on the site so that customers aren’t blindsided
… moreMonisha Barnes
DO NOT ORDER FROM THIS LOCATION. I ordered here quite frequently due to the distance from my house, but time and time again they provided inadequate service. They do not always put extras on your wrap when you pay for it, the smoothie quality is not consistent, and if their app is glitching they will not grant you a refund. The photo shows a chicken pesto wrap with extra chicken + bacon… I’m not sure what I received
This location needs special training on quality control and customer service
… moreThatsMe4d Holland
A sign should have been posted. I ordered the Acai bowl without blueberries because they make my tongue sore. I asked for pineapples instead. This was not my first time ordering this. The receipt would normally reflect a substitute had been made, and the cost was the same as posted. A couple of weeks ago when I ordered it, I was charged extra and told that you do not substitute anymore. I was still being charged for the blueberries even though they were not going to put them in the bowl, and extra for the pineapples. I then asked that the blueberries be placed in a separate container , and I would give them to someone that could eat them, since I was paying for them. A sign should have been posted saying that substitutes were no longer allowed if that is the policy. I have not been back since that experience.
… moreKaren Smith
This place is just Awsome, very clean, and bright. The staff is very attentive…The smoothies are amazingly good….The menu a variety of has everything and prepared freash, clean and delicious…
… moreJhennel McCalla
0 stars, won’t issue refund on online orders. Manager wants to go back and forth over the phone.
Terrible service! Won’t even spend money here again
… moreJanae Patterson
Customer service needs improvement! Waited 10mins no acknowledgment or assistance until I inquired about my online order. I was not aware of the pick up area. Had someone greeted me upon entrance and asked if I needed any assistance I’d have a better review. I even thanked them and said have a nice day and no one responded. Kind of rude! Workers seemed unenthusiastic about working there.
… moreSonya M
I chewed on ice and ginger my entire ride home because whoever was making smoothies for online orders on 2/25 around 7pm decided she didn’t have time to actually blend my smoothie. The store was dirty and the customer service left a lot to be desired. Although I’m never coming back, I do want you all to do better.
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