
Narrow, time-tested shop with booth offering many flavors of ice cream & frozen yogurt made on site.
Address and Contact Information
Address: 4016 E Harbor Rd, Port Clinton, OH 43452
Phone: (419) 732-8857
Website: https://www.facebook.com/PCTofts/
Menu Photos
Photo Gallery
Related Web Results
Toft’s Ice Cream Parlor – Port Clinton OH – Facebook
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Reviews
Speaking of many flavors…when our college-age daughter was trying to pick from the wonderful range of frozen delights, she asked for a sample. She was denied. I asked the soft-spoken server why, and she replied, “We stopped giving samples with COVID.” What does COVID have to do with providing samples?! You hand ice cream across the counter; you can do the same with samples. And please know that samples have been a staple at Toft’s for decades.
Service was lackluster to almost non-existent from start to finish with this store’s inexperienced team. Our youngest daughter was trying to make a smart decision in the absence of samples. While she looked over the choices, the service crew forgot about her. When I asked someone to serve her some ice cream, the female worker seemed flustered. Flustered about what?! Flustered to serve my daughter when it was her turn?
The restroom lacked toilet paper and paper towels. I asked for this to be taken care of. Nothing happened. I asked for the manger and requested the same. He finally sent someone to take care of the restroom. A worker put toilet paper and paper towels in the restroom, but she left the trash can broken in pieces and chose not to pick up the trash scattered on the bathroom floor.
Speaking of trash on the floor…it was not just in the bathroom. There were torn napkins, cutlery, and what appeared to be nuts scattered on the main floor.
As you may see, it appears not to be a concern of this store’s management to provide clean dining room. I wonder what it looked like behind the counter and in the kitchen?
When we finally had three ice cream cones (~$15), I tried to check out. No one came to the register to take my money. Most ice cream shops have a system, a handful of servers at one end to serve ice cream and one or two people to check you out at the other. After 3 or 4 minutes of waiting, I asked an employee to take my money. Even this seemed like a flustering request.
To this customer, organization and leadership seem to lacking in this store. Assigning specific jobs to responsible individuals would help, as would a bit more guidance on making customers feel important through attentive service.
Before leaving, I asked the manager-on-duty (a young man) for contact info for the upper management. I waited and waited but received nothing. He was doing something in the back. I could see him. But how long does it take to get a business card or write down a name and phone number? Not surprisingly, it appeared that one of the young crew, while I was waiting for a phone number, was in the back room laughing at me alongside the manager-on-duty. They must have been having a good laugh at my expense–not what I would call nice manners. I left with no contact info, tired of waiting.
If you want ice cream from a clean store with good service, based on this weekend experience, look elsewhere. Having gone to Toft’s stores since the 1970s, it’s a real disappointment. Finally, I think it’s reasonable to find an ice cream shop not leaning on the COVID excuses for not giving samples, especially when charging nearly $5 for a single-dip cone.