Julie R
The experience there started off bad from the beginning. The lady taking my order was extremely rude and made me repeat my order more than three times. I then get my order and it had no mayo after I had to repeat myself. I took it back to the front and the lady rolled her eyes again and literally just squirted mayo on the sides. One of the ladies kept rushing to leave. Not to mention the portion of the amount of Ham i ordered. Very upset never going back
… moreJamie D.
I called to order a chicken salad wrap, not realizing they were closing within the next 15 minutes! (I only realized the closing time after placing my order over the phone and then seeing the hours online rifht afted.) I try never to do that because I’ve made that mistake in the past (not here; at other delis or bagel shops) and in return experienced bad customer service… again, not at Toasted Bagel, but elsewhere. I get it! People want to clean and get home. But, that wasn’t the case at all here – when I called without realizing they were almost closing, the woman was still so pleasant taking my order. And when I came to pick up, it was evident they were closing up… and yet still, they were so welcoming, kind, and provided the same great customer service that I usually get when I stop in here. Not to mention my food was delicious as usual. So often we tolerate grumpy staff at other places and brush it off, but having employees who are as kind and welcoming as they are to me (and my 6 month old son) meant a lot to me. My husband has the same customer service experience when he goes in there as well. While the food is good, the quality of their kind staff is what keeps us coming back. Thank you so much!
… moreA
Outstanding Customer Service and Delicious Food! Mary & Maggie!!!
I recently visited Toasted Bagel and had an experience that truly deserves 5 stars, primarily due to their exceptional customer service. I ordered a Hungry Man breakfast with extra avocado, but when I received my order, I noticed the sausage was missing.
I went back to the counter and explained the situation. The entire staff was incredibly apologetic and immediately set about fixing the mistake. Not only did they remake my order, but they made it even bigger than the original! (See pics). To top it off, they also kindly offered me a free coffee or another drink for the inconvenience.
Wow! That’s what I call customer service. They handled the issue with such professionalism and generosity. I left feeling very happy and satisfied. And, of course, the food itself was delicious! The fresh ingredients and perfectly toasted bagel made for a fantastic meal.
I will definitely be coming back to Toasted Bagel. It’s great to find a place that not only serves tasty food but also truly values its customers and knows how to make things right. Highly recommend!
… moreLaura D
I absolutely love it here!!! I am a regular and the food is so good! The staff are all incredibly friendly and the service is always amazing. The place is always really clean including the bathroom. The food is always very fresh and extremely delicious!! Their sesame bagels are one of my favorites. My all time favorite is the south of the border wrap, if you like spice this wrap is for you! The grilled chicken panini is also very good. My boyfriend loves the pastrami sandwich as well, and he says the bacon egg and cheese is always great. The macaroni salad is also a good choice as a side. If you’re looking for a quick, affordable and delicious bite to eat definitely come here!!!!!
… moreNicole Schober
I waited 20 minutes while they all stood around, nothing is even heated I watched her slap the sandwich together with cold cheese I paid 16$ for this
… moreClaudia Vladu
This bagel shop is truly my favorite. Even though I have several closer options, I happily drive 20 minutes just to get their bagels. The quality, taste, and freshness are unmatched, and the staff’s generosity and welcoming attitude make every visit worth the trip.
… moreKen Ramsey
The service was super friendly and fast. The bagels were fresh and delicious, and the sausage egg and cheese sandwich was amazing. It came with a small coffee, and it was some of the best bagel shop coffee I’ve ever had.
… moreJenna Goldstein
Best egg everything bagel I have had in a long time. So fresh and delicious. I have ordered from them on uber eats 2 days in a row. New favorite spot!
… moreRanel Thaker
The food is absolutely delicious and tastes incredibly fresh. The staff are so kind and welcoming, which makes the whole atmosphere genuinely enjoyable. I’ll definitely be coming back soon!
… moreRadha PinkFlower
Place an online order prior to the store opening up at 6am, as I am at work. Reach the spot at 710am am not ready? Weighted five minutes for the order to be done, which it was not hot.Not toasted like I ordered. Why have these options?If you’re not going to have anything ready. Staff, pleasant, but never gonna get this food from here again if i’m working in the hospital and time is a factor there’s a reason why I order it online
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