Hours
| Sunday | 12–7 PM |
| Monday | 11 AM–9 PM |
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
Address and Contact Information
Address: 17800 Chillicothe Rd Suite 108B, Chagrin Falls, OH 44023
Phone: (440) 384-3416
Website: http://tipsybulltavern.com/
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Reviews
The smash burger was off the hook….just what you want from a smash burger. Nice texture on the outside and soooooo juicy. The toppings all went well together including the best pickles I’ve ever tasted. All between two slices of grilled rye. Northeast Ohio, this is a hidden gem and worth the drive from wherever you are!
Highly recommend!!!
Just did our second online order for pickup. The first was when they first opened and we were overcharged $2 for one item. Talked to the owner over the phone and was promised a refund. But she couldn’t process it right then. Never saw that refund.
Many newly opened restaurants have growing pains and service gaps that they later fix as the staff gets more experience. So tonight we tried them again. Another online order using their system that lets you specify exactly how you want each burger or other menu items.
The kids meals on the order came just as ordered.
Atmosphere seems like your standard sports bar/tavern with a bunch of tvs showing different sports.
The loaded fries with beer cheese and bacon were pretty tasty. As often happens to fries after being in a to go styrofoam container with steaming foods, when we got them home they were a bit soggy. If they had still been crispy (as I’m assuming they come in the restaurant) they would have been amazing.
We ordered two medium-well burgers, both were pink on the first bite. Both undercooked burgers were missing one of their ordered ingredients. On one burger we ordered the house chips that were great the 1st time, but we got fries instead.
Called to discuss the issues and was told that the owner wasn’t in tonight so they couldn’t process a refund until she calls me tomorrow.
Update 1: “Tomorrow” comes and goes and the owner never called.
Update 2: I called 2 days later and talked with the owner. She was not pleased that I submitted a negative review the same day as my experience instead of waiting for her to call me back the following day. I was told she would not be giving me my money back because of that. I was told that with an online order if my burger was undercooked I could just microwave it. I was told that online ordering is something they do as a courtesy…and that basically their focus was on the in-restaurant experience. I was told they were unable to get their house chips and that they had told me that. I clarified that I was not told about the fries/chips substitution when I picked up my order. And that I only found out when I got my order home to find no chips. I was only told they were out of chips when I called to report the issues with my order. I was told that they cannot refund my credit card for issues with online orders.
After explaining that I left no review after my first negative experience (where I was overcharged, and then told by her that I would be refunded, but never was refunded) she agreed to refund my money for the two burgers and what I was overcharged on my first order. But she could only do the refund as cash, so I had to come into the restaurant. That was about 1:20 pm.
Update 3: I arrived at the restaurant around 2:35 pm and was told that the owner had left about a half hour earlier. The employee was not authorized to provide me with the refund. In order to get my refund, I would need to come back again when she was there. I was told she should be in between 6 and 9 pm.
Update 4: This evening, before driving to the restaurant AGAIN, I called to confirm the owner was there. She was not there, but the night manager was and she said she would be able to help me.
Once there, I had a very good conversation with the night manager and was provided a sincere apology, partial refund, and offered a free milkshake the next time I dine in.
It should not have required me to wait a day with no response, call a second time, convince the owner to give me a refund, and then drive to the restaurant TWICE to get a refund for an order the night manager agreed included at least one burger that was not cooked to medium well.
Until talking with the night manager, I’d written this place off entirely and never planned to go back.
But the excellent customer service and approach by the night manager has me reconsidering that decision. Especially considering how good those loaded fries probably are fresh. But I’m definitely never doing an online order.
I enjoyed the milk shake but that portion was a little small, and please get some larger straws to make that more drinkable! I guess I could have asked for a spoon.