Cody Jacobs
Third time coming through here after our coffee machine went off the deep end. First two visits were mid, not worth commentary. This time was especially trash. Ordered 2 large coffees with cream on the side. Automated drive through attendant starts talking over me before I’m even finished. Human takes over, finishes my order. I pull up, pay, get my coffees. No creams. I wait, server has moved on to bigger and better things. I honk, he comes back, I ask for my creams… he tells me he put them in the coffee. Okay, I hand him back the coffees and tell him I asked for 2 large black coffees with the creams on the side. I watch the manager pour the coffees and set them at the window. I get everything back, get home, open my coffee and she left 3 inches of space? I worked at Tim’s in Springfield for years, I’ve seen bad service. This place continues the trend of Fairborn fast food spots being an absolute waste of time and money. I’d recommend Taco Bell’s coffee before suggesting anybody spend their money here.
ETA: Before I’m asked to leave feedback on the corporate website, that would require having been provided a receipt.
… moreTosha
My friend and I visited this restaurant for the first time last week. There were 2 young guys running the entire restaurant including the drive-thru at lunch time. We had to wait a bit to order and receive our food. When we asked the server about the coffee we had ordered and had been waiting a while for, he replied “I’ll get to it when I have time”! The customer service could be greatly improved. First impressions are lasting impressions and I’ll never visit this location again or recommend it to anyone in my network.
… moreKarlene Fernow
We always get Tim Horton’s when we visit family in Calgary, AB. We were pleasantly surprised to see one in Ohio so we stopped for breakfast. The sandwiches were so fresh and the coffee was perfect as always! The service was friendly and exceptional!
… moreShana Bauman
Unfortunately the person working checking us out today was in a very bad mood… Apparently she was having a bad day. Sorry to say that translated to her ability to provide positive customer service.
… moreGuyver II
look, after you’ve been subject to the TH in Xenia, this one is an oasis of cleanliness and efficiency. we pick up Tim bits once a month, and drive 15 minutes out of our way to avoid the Xenia branch that needs to be razed. Store front was clean, and the display glass for the donuts had been cleaned as well. No flies and fluent English spoken. that’s all we ask for.
… moreDanielle Borders
The staff was very friendly, dining room was clean and they still had a good variety of donuts at 11:30.
… moreAmanda Harrison
I go every morning and the staff is always kind and has great customer service. I have only had 1 bad coffee and they eagerly fixed my order to make sure it was right for me.
… moreChrissy Beal
The entire croissant sandwich was incredibly burnt, like black and charred, completely inedible. Mistakes happen, but why would you see that and then serve it?? Also, the Tim bits were crumbled up in the box as if someone just clenched them in their fist and tossed them in there. Do better because this is unacceptable, even for fast food. You guys sucked today.
… moreLea Duncan
Restroom had a brown ring in the bowl like it hasn’t been cleaned im weeks. It was 1:30 in the afternoon… employes seemed bumbed out. And since when is crock shoes acceptable foot wear for food service? Not happy with my visit. TH has gone to the dogs since the US stores got bought out by the Yum Corp. Barely can find one opem past noon.
… moreAl Smith
My wife and I stopped at Horton’s for a bit of breakfast and coffee this morning. My wife asked for a cup of ice to cool her coffee and was told that the ice would be $.69. She declined. We ate and left . We won’t be back.
I wasn’t aware of any tariffs on ice.
C’est la vie.
… more