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Located at 3465 Union Rd,Cheektowaga,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 3465 Union Rd, Cheektowaga, NY 14225
Phone: (716) 393-3182
Website: https://locations.timhortons.com/en/ny/cheektowaga/3465-union-rd/
Order and Reservations
Order: Order online
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Reviews
Mohit sharma
I’m honestly disappointed with this location. The posted closing time says 8:00 PM, but I arrived at 6:50 PM and the doors were already locked. There were multiple customers outside trying to get in, and employees were still inside talking, with the food display fully stocked.
This isn’t the first time this has happened — the drive-thru also seems to close earlier than the posted hours. If the store is going to close early, the hours should be updated so customers aren’t wasting their time.
I understand that staffing issues can happen, but consistency and communication matter. Please either honor your posted hours or clearly post revised ones
… moreThis isn’t the first time this has happened — the drive-thru also seems to close earlier than the posted hours. If the store is going to close early, the hours should be updated so customers aren’t wasting their time.
I understand that staffing issues can happen, but consistency and communication matter. Please either honor your posted hours or clearly post revised ones
Adam Cruz
Really want to give it 5 because I love Tim’s, but some of the employees make it hard to like this one.
I come here occasionally to get a latte or cocoa. I’m a simple guy, but when I see whipped topping on the pictures I kinda expect that on my latte/cocoa, but more often than not, they won’t put any on them.
Just this morning I got a peppermint latte but the lazy counter guy half-assed it, no whipped cream or candy. I asked if I could have some and he put some on, but came back with my drink and a dirty lid, to which I asked for another lid.
The guy just looked like he just couldn’t be bothered. I get work can suck now and then, but that’s life.
The employee in question was young, a bit of facial hair, and a different ethnicity.
… moreI come here occasionally to get a latte or cocoa. I’m a simple guy, but when I see whipped topping on the pictures I kinda expect that on my latte/cocoa, but more often than not, they won’t put any on them.
Just this morning I got a peppermint latte but the lazy counter guy half-assed it, no whipped cream or candy. I asked if I could have some and he put some on, but came back with my drink and a dirty lid, to which I asked for another lid.
The guy just looked like he just couldn’t be bothered. I get work can suck now and then, but that’s life.
The employee in question was young, a bit of facial hair, and a different ethnicity.
Thomas A. Anderson
Was headed in to get food at around 5 p.m. and saw this girl with a huge Afro waiting on people and making drinks. I left as I didn’t want her touching my food as she wasn’t wearing a hair net nor did she have her hair tie back! I think if you’re going to hire people to work in the food service industry, they need to look clean and professional, not like trash. If this was my business, I would not hire someone that looks like this nor keep them employed if they came to work looking the way they did.
… moreAshley Mogavero
My absolute favorite location in the area. Everyone is pleasant and my order is always correct. I have a few locations closer to my house but make the commute over to this location as it has always been a great experience.
… moreJennifer L. Khoury
Disappointed in Male employees disrespectful attitude to making a fresh cup of coffee. I asked for the cup I was given, to be remade or refund me. If you drink coffee daily, you can taste old coffee. It’s not a difficult situation. He was irate and yelling, yet I was the one to stop my car and have to spit it out. I spend to much at tim hortons for the dark roast, I love, to have a reaction Iike that from an employee. I get it, sometimes it happens.. The reaction he had, on the other hand was not expected. He definitely needs coaching on not being upset for minor easy fixes.
… moreAlyssa Penfield
Went there just for a bottle of milk. They handed me an over a month expired milk. I drove down the street before I noticed on the lid. It expired 9/10 and today is 10/20. I turned around to go back and when I said they gave me an expired milk there was no apology at all. The man was curt and just passed me the new bottle and closed the window at the drive thru. Just rude. Would never go to this location ever again. Customer service horrible and couldn’t even handle to give a non expired milk that’s in a bottle. It should’ve been the most easiest order they had. Wouldn’t trust them with other orders that we can’t see expiration dates on.. inventory is not being checked correctly.
… moreG Bb
Since when are you allowed to use cleaners while people are eating? I personally had to get up and leave the restaurant and eat breakfast in my cold car because they decide to wipe tables and glass down while people are eating completely. Unacceptable wait until the dining room is clear.
… moreJustin
910am on 10/3. Girl working drive thru was so rude. Messed up my ice capp which is whatever, stuff happens but when I went into the store to tell her, she said “no it’s right , i make these all the time, don’t question me”
I was in shock. I manage in guest service and if she was my employee, I’d have be embarrassed to be her manager.
Will give blonde manager credit. She apologized and was kind to refund, but my goodness… this was embarrassing.
… moreI was in shock. I manage in guest service and if she was my employee, I’d have be embarrassed to be her manager.
Will give blonde manager credit. She apologized and was kind to refund, but my goodness… this was embarrassing.
Lily D
Whomever this new manager is I believe her name is Maria?? Had changed the complete vibe of this store. I enjoyed coming here every single day and ever since she has came all of the employees look miserable and do not want to be there the morning just isn’t the same anymore and I will be finding a new location. She is not a good fit here.
… moreMarisol Ali
A young gentleman at the cash register fixed my coffee order in minutes. He was so polite and have good customer service. Thank you Michael I believe it was his name.
… more