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Located at 7860 Transit Rd,Williamsville,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 7860 Transit Rd, Williamsville, NY 14221
Phone: (716) 626-0413
Website: https://locations.timhortons.com/en/ny/williamsville/7860-transit-rd/
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Reviews
Katie Miller
I wish this place was near where I live! The donuts were fresh and tasty. The coffee was excellent – not too sweet. Coffee was smooth and mild. This is much better than Dunkin. Stop in for good coffee and donuts!
… moreRenee Perrelli
I’m not a coffee drinker, so Tim Horton’s wasn’t the first place I’d think of to eat; but, I am obsessed with their breakfast sandwiches. They’re sooo good and very reasonably priced. I also love their warm potato chips made in store at some locations.
… moreMartin H
Wow- I know customer service is dead but this is a whole other level. I don’t normally use Tim Hortons and instead am a Starbucks person…now I see why
4:47PM Saturday 9/27/25, I ordered a Donut and a Cappucino on the mobile app for pickup.
5:00PM I walk in to pick up my order and am greeted by a “lady” who stares at me like i had recently murdered a family member, I asked for my order and was told ” The machine is on self clean, won’t be able to get you coffee for 30 minutes or more”, she didn’t even process the Donut part of the order. I asked to be refunded for the coffee and was told ” I don’t know how to do that” and then was given huge attitude because she was “called in” to that location and wasn’t even supposed to be there. Asked me how I paid, I told her and she said ” I don’t know how to do that” and started to walk away !!!
I asked if she was me would she just walk away and not receive the coffee or the refund and she said just brushed me off, then some young kid came out from the back with a smile and started to give me attitude, wondering why I wanted a refund and it wasn’t a big deal, I asked his name and he gave me two different names, clearly having fun with the situation but not actually trying to help, just came off as a young man from somewhat of a privileged background who didn’t really want to be there, then jumped on the counter on the back and sat…ON THE COUNTER just having a great time with the situation.
Then the woman magically “figured out how to issue a refund” but then argued with me about the amount as the amount on her register was different from the amount I had on my receipt ( it was more )
Honestly it was only about $5 but it’s not really the point. Tim Hortons franchisee, I hope you have cameras with audio so you can pull the interaction and coach the employees working at the time. I’m sure if they’re confronted they’ll say I was being rude, but I wasn’t and actually was very polite while being in disbelief of the situation and if you do have camera’s with Audio you’ll see the rudeness was coming from the employees.
I realize nowadays you have to scrape the barrel for employees anyway, but these two aren’t even in the bottom of the barrel..they’re the spillage underneath the barrel.
The words ” I’ll never go to Tim Horton’s again” are likely thrown about a lot, but I 100% mean this and would now happily just go to a Starbucks / Dunkin or somewhere else for Coffee and Donuts….there’s no lack of choice.
If you own this franchise, you might want to do some investigating as your employees are costing you money for sure.
… more4:47PM Saturday 9/27/25, I ordered a Donut and a Cappucino on the mobile app for pickup.
5:00PM I walk in to pick up my order and am greeted by a “lady” who stares at me like i had recently murdered a family member, I asked for my order and was told ” The machine is on self clean, won’t be able to get you coffee for 30 minutes or more”, she didn’t even process the Donut part of the order. I asked to be refunded for the coffee and was told ” I don’t know how to do that” and then was given huge attitude because she was “called in” to that location and wasn’t even supposed to be there. Asked me how I paid, I told her and she said ” I don’t know how to do that” and started to walk away !!!
I asked if she was me would she just walk away and not receive the coffee or the refund and she said just brushed me off, then some young kid came out from the back with a smile and started to give me attitude, wondering why I wanted a refund and it wasn’t a big deal, I asked his name and he gave me two different names, clearly having fun with the situation but not actually trying to help, just came off as a young man from somewhat of a privileged background who didn’t really want to be there, then jumped on the counter on the back and sat…ON THE COUNTER just having a great time with the situation.
Then the woman magically “figured out how to issue a refund” but then argued with me about the amount as the amount on her register was different from the amount I had on my receipt ( it was more )
Honestly it was only about $5 but it’s not really the point. Tim Hortons franchisee, I hope you have cameras with audio so you can pull the interaction and coach the employees working at the time. I’m sure if they’re confronted they’ll say I was being rude, but I wasn’t and actually was very polite while being in disbelief of the situation and if you do have camera’s with Audio you’ll see the rudeness was coming from the employees.
I realize nowadays you have to scrape the barrel for employees anyway, but these two aren’t even in the bottom of the barrel..they’re the spillage underneath the barrel.
The words ” I’ll never go to Tim Horton’s again” are likely thrown about a lot, but I 100% mean this and would now happily just go to a Starbucks / Dunkin or somewhere else for Coffee and Donuts….there’s no lack of choice.
If you own this franchise, you might want to do some investigating as your employees are costing you money for sure.
Marissa kalwicki
Ordered a hot chocolate and got charged for a hot chocolate but instead got a straight black coffee. Ordered a bagel toasted with cream cheese and the bagel wasn’t toasted.
… moreAiden Chinana
We got a panini and a coffee in the drive through. It was tasty and all that, but the lady taking our order was quite rude and snappy with us. Nice little location.
… morenick zimm
Ordered a plain bagel with extra butter and toasted. It came out plain and not even toasted or no butter, I gave the store a call and said whoever made that bagel please teach the right way. They proceeded to laugh and hang up. I called back and the high stoned kid who made my bagel picked up the phone and was just laughing…..will never come to this location ever again. Poor service
… moreOgNibiru
Im and put, no wasted time on my break at work, well done staff! Great location. Quick service! Great experience!
… moreKristen Krieger
Every order that I have placed at this location has been wrong or poorly made and the employees are very rude. I apparently have to go out of my way before work to a different location in order to get better service and quality.
… moreGram
1) A coffee shop that ran out of espresso (!)
2) They didn’t know they ran out of espresso before taking my order AND my money
3) Initially said they couldn’t refund me because they didn’t have a supervisor there (? how do you leave a store in any state in which refunds cannot be performed?); they did offer to give me anything I wanted which was decent.
4) About 2 minutes after I asked them to call someone for help they were able to give me the refund, which shows that they could have just called someone in the first place.
5) The refund wasn’t even in the correct amount.
… more2) They didn’t know they ran out of espresso before taking my order AND my money
3) Initially said they couldn’t refund me because they didn’t have a supervisor there (? how do you leave a store in any state in which refunds cannot be performed?); they did offer to give me anything I wanted which was decent.
4) About 2 minutes after I asked them to call someone for help they were able to give me the refund, which shows that they could have just called someone in the first place.
5) The refund wasn’t even in the correct amount.
Hellen Keller
worst service ever. these workers act like the money comes out of their pockets. ordered a drink i get literally all the time, told them it tasted off very politely and a girl who immediately gave me attitude. i asked her to replace it and she gave me an even worse drink that was halfway filled. the employees were laughing while giving it to me. i wasnt being rude, im a broke college student who wants what she pays for. go to another tim hortons ive never had an experience like this. went to starbucks right after.
… more