
Hours
| Monday | Closed |
| Tuesday | 8 AM–4 PM |
| Wednesday | 8 AM–4 PM |
| Thursday | 8 AM–4 PM |
| Friday | 8 AM–4 PM |
| Saturday | 8 AM–4 PM |
| Sunday | 9 AM–1 PM |
Address and Contact Information
Address: 190 Hayden Ave, Hayden, ID 83835
Phone: (208) 719-8019
Website: https://thevillagebakerycda.com/
Photo Gallery
Related Web Results
The Village Bakery
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Menu – thevillagebakerycda.com
Reviews
We ordered a dozen cinnamon rolls (nearly $100) for Christmas morning and were given a specific pickup time. We arrived exactly when we were told they’d be ready, only to be told they actually weren’t and to come back a couple hours later – which was right before closing. We understood and had no issue accommodating that, so we left and came back again as requested.
Unfortunately, when we opened them on Christmas morning, half had no icing. When my family called to ask about it, the person we spoke with (not sure if owner or manager) immediately argued that the icing was absolutely given and that she “never forgets.” Questions were shut down, and she was confident the mistake was on our end. She even went back to review the camera footage to prove her point – only to find out on the footage that no icing was given at all. Instead of acknowledging it, the blame was shifted back onto us for not noticing while we were running last-minute holiday errands.
She then said the only way to receive a refund was to return the rolls days later, long after Christmas and after they had been purchased specifically for that holiday morning. Being told to bring back days-old food to prove the issue, especially after the footage confirmed it, felt unreasonable and honestly disrespectful.
Missing icing happens – mistakes aren’t the issue. The issue was how it was handled: arguing with loyal customers, insisting we were wrong, confirming on camera that we weren’t, and then still making it our responsibility. For a business we’ve supported financially and through word of mouth, this was extremely disappointing.
I don’t want to harm a small business, but honesty matters. At this point we won’t be returning, and I can’t recommend this location anymore. A simple apology and a reasonable solution would have fixed everything in minutes, and it’s unfortunate that’s not what happened.
I decided to call The Village Bakery on Sunday, August 11th, 2024 and spoke with Dana who became the custom cake baker, as it was 3 days prior to our best friends daughter’s birthday for a custom-made 21st birthday cake. I read the reviews and took a chance. I called out of state from Oregon as the bakery is located in northern Idaho to place an order as the bakery was near our friend’s place for pick-up.
The custom cake ordered was done by Dana. I appreciate her taking on the wish order and coming through with a wonderful and beautiful cake! Our friend’s daughter loved it and they loved the cake. The cake was a heart-shaped, chocolate cake with a German-filling cake. Our friend said it was one of the best-tasting German chocolate cakes she’s ever had.
Thank you Dana for helping me fulfill my order request for a special person on her special day. Much appreciated it! ♥️
Very friendly and easy to work with, plus I couldn’t believe they do such great work for a great price.
My wife was so surprised and excited for this beautiful cake! Highly recommend for any custom cakes!