The Original Steaks and Hoagies understands that Crave for these historic hoagies and thrives to gives you exact what you’d expect on the streets of Philadelphia. So, if you were born and raised eating cheesesteaks in Philadelphia, we want it to feel at home when walking through our doors. If you are like most of us and are just obsessed with Authentic Cheesesteaks, we’ve got you both covered guaranteed. We provide a full-service restaurant experience in a quick-service environment. While offering Authentic Hand-Shaved Ribeye Cheesesteaks, OS&H also offers a huge selection of Fresh Chicken tenderloin Cheesesteaks and now offering Cauliflower Cheesesteaks to make sure even the vegetarians in the family can check out Authentic Cheesesteaks.
Address and Contact Information
Address: 30325 Detroit Rd, Westlake, OH 44145
Phone: (440) 471-4040
Website: https://www.steaksandhoagies.com/
Order and Reservations
Order: Order online
Related Web Results
Home – The Original Steaks and Hoagies – Cheesesteak Restaurant
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Reviews
We ordered at 7:20 PM and did not get our food until after 9:40 PM. Three hours of standing and waiting, only to receive the wrong food that was cold, stale, and had clearly been sitting out for hours. By the time it was finally handed to us, the festival was basically over.
The two people working the truck were unbelievably rude. Instead of helping frustrated customers, they spent the night screaming, swearing, and insulting people. When anyone asked for a refund, they were yelled at, ignored, or flat-out refused. My fiancé asked politely for our money back, and the woman working literally walked away from him while rolling her eyes.
To make things worse:
• They were handing out food that belonged to customers who had already left hours earlier.
• The man told the woman not to put toppings on anyone’s sandwiches, so people were not even getting what they paid for.
• They were openly kissing, calling each other “baby,” and acting impaired while preparing food.
• They told customers that waiting four hours was “normal.” That is absurd and insulting.
We also called the store afterward to speak with a manager and were hung up on multiple times. That shows this company has no respect for customers at any level.
This was not just bad service. It was the rudest, most chaotic, and most disrespectful experience I have ever had with any business. The other food trucks at the festival served people quickly, which proves the issue was not the size of the crowd but this company’s complete lack of organization and professionalism.
Solutions this business needs to fix immediately:
• Set up a text notification system when orders are ready
• Cap the number of customers you can serve and cut off the line if necessary
• Be honest about wait times with signs so customers know what to expect
• Stop handing out abandoned food and instead ask people waiting for their names and orders
• Refund customers when service fails
• Hire professional, sober, respectful staff who actually care about the business
The workers running this truck should be immediately fired, and the business owes every customer from that night a full refund and a public apology. Until that happens, I strongly recommend avoiding this business at all costs.