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Reviews
We had two requests that were not delivered on which are the only reasons I am giving 4 stars on service.
One, sustainability was our #1 thing for our wedding other than getting married. Absolutely no single-use plastic was used. They told us they would bring REAL silverware, and we offered to buy bamboo or another sustainable type of silverware if that wasn’t possible. I showed up 1st in line as the bride to a humongous basket of plastic-packaged single-use plastic silverware. For a wedding with 400 people. And there was no other option and it was too late. I was furious and almost cried but tried to get over it. So much for our sustainable wedding. But that was such a disappointment.
And second, we asked to have a self-serve buffet line with two sides. We show up and they are serving with a staff on one side. The dinner line with 400 people was absurd and it delayed our timeline about 30-45 minutes doing it this way. Everyone was complaining to me, and our DJ, my bridesmaid, and my mother-in-law both tried to fix it to two lines, and they were turned down by the catering staff.
So I (the bride) went to request 2 lines to speed up the process, and she turned me down and basically said too bad. It WAS too bad, because the food and queso fountain were amazing but I was disappointed with how she treated us when she changed the plan and how long our guests were waiting outside in line.