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The Old Spaghetti Factory is a family owned and operated Italian Restaurant, founded in Portland, Oregon in 1969, by Guss and Sally Dussin. Since 1969, The Old Spaghetti Factory has been serving meals & memories. Bring the whole family together for The Old Spaghetti Factory’s famous, affordable 3 course meals.
Family-friendly chain eatery featuring traditional Italian entrees amid turn-of-the-century decor.
Address and Contact Information
Address: 1250 Pacific Ave #101, Tacoma, WA 98402
Phone: (253) 383-2214
Menu Photos
Order and Reservations
Reservations: osf.com
Order: Order online
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Reviews
Aaron Archer
Like many people, I loved this place as a kid, so many great memories. Unfortunately, it seems as though my love for this place will have to remain a past love.
The service was seriously lacking, not unkind, but very inattentive and lacked the attention to detail. For example, when the table ordered the salads and mains, 2 of the 3 people received their salad, the server said the 3rd will be right out, then when the others were almost done with their salads I was finally able to catch the server and enquire about the 3rd salad. I ended up telling him to forget it since the mains, I would think, were about to arrive. The server did bring me the salad, and they comped it, but kind of surprisingly, the ceasar was really not good, tasted cheap and was a bit soggy (I was unaware you could screw up a ceasar salad).
The limeade was fun with the cotton candy on top, but the drink itself was very artificial and very sweet and sour. The other food was fine, but nothing was really that good.
I really don’t like leaving bad reviews, but overall this was a pretty disappointing experience. I really wanted a nice family meal like I remember having with my parents. It seems as though I will need to look elsewhere for building experiences.
… moreThe service was seriously lacking, not unkind, but very inattentive and lacked the attention to detail. For example, when the table ordered the salads and mains, 2 of the 3 people received their salad, the server said the 3rd will be right out, then when the others were almost done with their salads I was finally able to catch the server and enquire about the 3rd salad. I ended up telling him to forget it since the mains, I would think, were about to arrive. The server did bring me the salad, and they comped it, but kind of surprisingly, the ceasar was really not good, tasted cheap and was a bit soggy (I was unaware you could screw up a ceasar salad).
The limeade was fun with the cotton candy on top, but the drink itself was very artificial and very sweet and sour. The other food was fine, but nothing was really that good.
I really don’t like leaving bad reviews, but overall this was a pretty disappointing experience. I really wanted a nice family meal like I remember having with my parents. It seems as though I will need to look elsewhere for building experiences.
iShootmovies LLC
The food was pretty good in my opinion. The atmosphere was amazing very homie and inviting. We got the history on the trolley car from the manager as well. So special shouts to our server she was amazing and very friendly.
… moreChauntelle Long
Dillon was warm, friendly and professional. He provided us with suggestions, and even some “history” about the restaurant. We got to sit in the trolley and celebrate a birthday! The food was hot, fresh, and most delicious- even on day 2(portions are huge) I absolutely recommend AND look forward to returning! Atmosphere got 3 stars bc the decor is very dated, and there was dust on some of the light fixtures.
… moreJake
Warm and inviting atmosphere. It’s a very cozy place! The prices weren’t exorbitant or outrageous. My son and his wife hosted their wedding rehearsal dinner in the banquet room and the staff was exceptional. The food was fantastically flavorful and it came in a large portion.
… moreRhett Jordan
No trouble getting a seat on a Friday night. Good cocktails from the bar, and the food was very good. Whatever they did to the broccoli was amazing. Food took a little while to come out, but the delicious bread and butter was enough to hold you over.
… moreRae
UPDATE: I contacted management through the link provided in the message below. No one has responded as of yet. I have a reservation for tomorrow at 1845. I will provide a public update after the meal.
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A Heartbreaking Final Visit: When Nostalgia Meets Corporate Neglect
My husband and I returned for “Round 2,” hoping our previous experience was an outlier. We were seated promptly for our 6:45 PM reservation in the trolley. Our server was the highlight of the evening. She was personable, professional, and genuinely doing her best.
Unfortunately, the quality of the establishment did not match the quality of her service. Once again, the silverware was visibly dirty and required replacement. Which is a basic health and hospitality standard that continues to be missed.
As for the meal, the decline since our last visit was sharp. My mushroom ravioli arrived cold to the touch, and both our minestrone soups were nearly devoid of broth. We chose not to send the food back, not because we were satisfied, but because we had already reached a point of finality. When a meal reaches a certain level of poor execution, you stop asking for fixes and simply decide not to return.
What hurts most is the lack of professional follow-through. Despite previous feedback, management never reached out to “we can address your concerns more personally” as promised. The generic and corporately polished responses seen on Google Reviews feel like a script designed to pacify rather than a genuine commitment to improvement.
I grew up frequenting the Concord, CA location. The Old Spaghetti Factory was a staple of my childhood. To say goodbye to this brand feels like losing a piece of family history. However, kind servers cannot compensate for systemic management failures and poor kitchen standards.
We enjoyed our spumoni one last time, took a warm loaf of bread to go, and closed the chapter on this restaurant for good.
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In my opinion, the food is not worth the wait. My husband made a 7pm reservation for my birthday and we were not seated until 10 minutes after 8pm.
Because we had so much time, we reviewed the menu and knew what we wanted when we finally got to a table. So we ordered everything with the waitress from the moment she approached (after 15ish minutes of waiting). I also noted that the silverware was dirty and needed to be replaced.
It took another 30 minutes to see food and it was okay but not worth all the waiting (especially considering we had a reservation). The spumoni was the best part of the experience.
No one acknowledged my birthday, despite my husband sneaking off to notify the hostess.
We had to rush to eat our food because we had plans at 9pm. I thought for sure that a 7pm reservation would give enough room for both but not at this establishment.
The atmosphere is beautiful but does not counter the other issues.
… more———
A Heartbreaking Final Visit: When Nostalgia Meets Corporate Neglect
My husband and I returned for “Round 2,” hoping our previous experience was an outlier. We were seated promptly for our 6:45 PM reservation in the trolley. Our server was the highlight of the evening. She was personable, professional, and genuinely doing her best.
Unfortunately, the quality of the establishment did not match the quality of her service. Once again, the silverware was visibly dirty and required replacement. Which is a basic health and hospitality standard that continues to be missed.
As for the meal, the decline since our last visit was sharp. My mushroom ravioli arrived cold to the touch, and both our minestrone soups were nearly devoid of broth. We chose not to send the food back, not because we were satisfied, but because we had already reached a point of finality. When a meal reaches a certain level of poor execution, you stop asking for fixes and simply decide not to return.
What hurts most is the lack of professional follow-through. Despite previous feedback, management never reached out to “we can address your concerns more personally” as promised. The generic and corporately polished responses seen on Google Reviews feel like a script designed to pacify rather than a genuine commitment to improvement.
I grew up frequenting the Concord, CA location. The Old Spaghetti Factory was a staple of my childhood. To say goodbye to this brand feels like losing a piece of family history. However, kind servers cannot compensate for systemic management failures and poor kitchen standards.
We enjoyed our spumoni one last time, took a warm loaf of bread to go, and closed the chapter on this restaurant for good.
—–‐—
In my opinion, the food is not worth the wait. My husband made a 7pm reservation for my birthday and we were not seated until 10 minutes after 8pm.
Because we had so much time, we reviewed the menu and knew what we wanted when we finally got to a table. So we ordered everything with the waitress from the moment she approached (after 15ish minutes of waiting). I also noted that the silverware was dirty and needed to be replaced.
It took another 30 minutes to see food and it was okay but not worth all the waiting (especially considering we had a reservation). The spumoni was the best part of the experience.
No one acknowledged my birthday, despite my husband sneaking off to notify the hostess.
We had to rush to eat our food because we had plans at 9pm. I thought for sure that a 7pm reservation would give enough room for both but not at this establishment.
The atmosphere is beautiful but does not counter the other issues.
Matt Morrison
Prices are high for the quality of food. Food presentation was plain. No fresh parmesan table side. Took my son with my family for his 8th birthday even he was unimpressed. A week or so later we walked by a cheesecake factory & he asked if we could go there for his next birthday. There you go.
… moreDiamond T
Alishia at the Tacoma location- where do we start…. she was incredible every step of the way!! We needed a bigger table as more showed up to dinner than expected and she quickly got us a new table without making us feel uncomfortable. She was always smiling and made our experience amazing!!! She delivered Great food, service, with a kind warm approach and overall the only person I saw working that had a smile on her face! They are lucky to have her!! We were there Feb/15 at table 141-1!!! Will go back soon just to have this wonderful experience!!!
… moreFarmer Muhammad Ayub
The food was good, but nothing extraordinary or exceptional. Anything that you put so much cheese and butter on will taste good. The ice cream was nice. The staff are polite and professional. Parking is a little bit difficult and you have to walk quite away in order to find the right kind of parking. If you don’t have reservations, plan to spend half an hour or more.
… moreDoug P
We haven’t been to the Old Spaghetti Factory for maybe 15 years (Whistler location), and this was just as enjoyable as we remembered (especially the browned butter). The restaurant was very comfortable too, but these points were outshone by our service provided by Kensie. She was amazingly attentive, extremely pleasant and highly professional. We generally tend toward very close local restaurants, but we’ll definitely be back, and hopefully we’ll be lucky enough to be helped by Kensie again.
… more