Stephanie Van Horn
I went through the drive & ordered a simple house coffee with raw sugar and cream. I received a coffee with no sugar that tasted like water downed coffee. I asked for a refund of my $2.75. It took about 12 minutes as they had to call the owner ! Unbelievable. I still didn’t get a refund as they said it went back to my card. So 20 minutes No coffee and didn’t offer a refund or replacement cheap,cheap,cheap! Lost a customer for sure!
… moreChristy Pearson
I have been coming to the Hill Street location for the last couple years and I never know if it’s going to be good or not. Last time I came, I gave them a big tip and they totally hooked me up and were so nice. Today I came through for a medium granita which I think is a bit overpriced at $4.75, and the girl asked me if I wanted whip cream. I said yes and then I tipped, which honestly I feel like for granita, you’re just pouring it out of a machine it’s premade you don’t really need a tip, but I did leave a tip and she forgot the whip cream! So when she handed it to me, I was like, “hey, I asked for whip cream” and she laughed and said, “I always forget,” so I just said “that’s all right.” I kind of expected it actually. I might try a different location next time. Or just not tip. I will say that their granita is super good!
… moreM Z
Best 32oz javachip granita with coffee ever!!! ❤️ Hope to go back for another one soon. I am about 1.5hrs away…call me crazy! lol
… moreFrankie Parmasane
I ordered the new electric berry drink and it came out alright, but the customer service was quite bad. Everyone there was chatting and making conversation, rather than the drinks. Then when I had received my drink (watered down) after a bit of waiting the girl just shoved it in my car window insinuating that I HAVE BEEN THE ONE TAKING MY SWEET TIME. No customer should receive any dirty looks when paying. I usually don’t leave reviews but this was ridiculously rude.
… moredani
Love the girls there every time I go. Always makes me feel so welcomed but a couple times, the guy I’ve had an interaction with I didn’t love. He needs to have better customer service and also he didn’t make sure I wanted to add my rewards to my app. I missed out on points for three drinks because he just scanned my payment and gave me my drinks then told me have a good day. He didn’t make me feel welcomed honestly. But love the girls they are so sweet and kind.
… moreMikko Thomas
Typically my go to place. Went today, was enough to make me never want to go back.
I get to the window and it smells like dirty spoiled old milk wafting out. I get my drink, firstly not stirred at all for a rockstar blend, secondly there’s a bee(fly?) In my drink, I go back right around after noticing, they look at me in disbelief, only remade the drink after I had to ask…
… moreJoshua
Horrible service from the girl at the window. I asked to do my reward points when ordering and was told I had to do it at the window. The girl took my payment and I asked to do my rewards then and was told it’s to late we aren’t allowed to insert after payment. I am a regular at the Lebanon location and get great service there, but I will not be going to Albany again. I went there also last week and they messed our order up completely. Normally I’m one to work with people and give them the benefit of the doubt. But the girl at the window was very rude, so we will not be recommending this location nor returning to it.
… moregus superman
Great coffee with an expresso coffee bean . Eat your heart out dutch bros
… moreErica Floro
Loved our baristas today. We get more complicated drinks and they took our orders so kindly. The drinks were absolutely perfect and so was the service.
… moreTel010
They’re great! Coffee is consistent and the staff is always friendly. They do charge a small fee for a pup cup but make it extra special with a treat in it! Always try to go here when I need a treat.
… more