

Welcome to The Honey Baked Ham Company in Marlton, where tradition meets taste. Our signature Honey Baked Ham, crafted with a unique spiral-slicing technique, is the centerpiece of our offerings. Complement your meal with our savory sides, succulent turkey breasts, and delectable desserts. Whether you’re dining in, picking up a box lunch, or seeking gourmet gifts. Savor the quality at our deli and sandwich shop, where every bite is a testament to our dedication to excellence.
Family-owned chain selling ready-to-serve smoked hams, plus turkeys, roasts, side dishes & desserts.
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HoneyBaked of Marlton
Prepared Meals | Meal Gifts | The Honey Baked Ham Company®
HoneyBaked Ham Company, 898 Route 73 N, Marlton, NJ 08053, US
Reviews
Drove to the Honey Baked Ham Marlton location yesterday specifically for lunch. Upon arrival, staff informed me they’re not making sandwiches until after December 25th—a full week away—because they’re “focused on holiday orders.”
What This Cost Me:
• Round-trip drive time and gas wasted
• Forced to find another restaurant for lunch
• Zero advance warning on the website, Google listing, or any phone message
The Real Issue:
Honey Baked Ham shut down their core sandwich business for an entire week during peak season. This isn’t a small staffing hiccup—it’s a failure in operational planning and capacity. Successful businesses scale up during busy periods, not shut down a revenue stream and leave customers hanging.
Corporate Response: Nothing
I called corporate headquarters. No resolution offered. No accountability. Just excuses about “holiday volume” and that corporate doesn’t control how stores operate.
Bottom Line:
I came ready to spend money. They turned me away. Then corporate dismissed the complaint entirely. I’ve purchased holiday hams here before, but after this experience and the complete indifference to operational failure, I’m done. There are too many competitors who know how to run a business properly.
If you’re not making sandwiches, update your online presence and phone message to warn customers—or stop advertising sandwiches you refuse to make.
When I explained that I wasn’t comfortable with such ambiguity, the response I received was sarcastic and unprofessional. I ultimately chose to cancel my order because I don’t believe customers should be left guessing about what they’ll owe at the last minute, especially for something as important as Thanksgiving dinner.
Customer service should be about clarity and respect, and unfortunately, that was not my experience here. I will not be returning, and I hope management takes steps to improve how customers are treated moving forward.
The customer service representative I spoke with was named Holly.
* no more French Bread (my favorite)
* no more macaroni salad (my favorite)
* had no lettuce today (really?? you make sandwiches – have someone walk down to wholefoods and buy few heads of lettuce).
* Prices went up.
For the price of two boxes lunches (they now put sandwiches in bags) we could be in the ball park for sit-down dinner at Outback or our favorite Italian Restaurant in Maple Shade.
I am not leaving angry and want to say thank you for all the years of providing meals perfectly.
There also was a lady i believe she was new and was a cook she was very mean to a customer and yelling @ the poor old lady and to a gentleman. Then she walk away and said she dont get paid eough to do that job ..